34SP.com System Status
The current UK time is 02:04 20125 17 May 2012 BST
We are aware of the following issues affecting our service:
-
Email access posted on 14th May 2012, 10:17 BST
Server:
Outage type:
Unplanned
Updated:
16/May/2012, 10:18 BST
Resolved:
Yes
Description
Update at 10:18:36(BST): Email services are now running normally.
Update at 19:02:15(BST): Work continued to tweak and optimize email services through the afternoon and early evening. As of 6.50pm or so, email services should be largely fine for most users.
While you may see a small delay as backlogged email is processed, no email should be lost.
If you see authentication errors please try restarting your computer and/or mail client to rule out caching issues.
Update at 16:43:55(BST):
We are still seeing an increased level of connections to our email servers as delayed email continues to arrive. Customers should no longer be having any difficulty in connecting to webmail or using their mail clients with our mail services.
Update at 14:45:57(BST):
Delayed email from earlier in the day is now being delivered and when this is complete we will have the email service restored to full functionality.
Update at 13:17:45(BST):
We are still making improvements to the authentication database. Email is working again but may be slow to authenticate.
Update at 11:36:49(BST):
We are currently running some optimisations to improve the speed of authentications. You may not be able to connect to email during this time and webmail may mention a database issues.
We thank you for your continued patience.
Update at 10:13:18(BST):
Our engineers are currently investigating the cause of the periodic slowness in logins. We thank you for your patience in this matter. Restarting your email program can fix the issue.
Update at 15:40:07(BST):
Our engineers are aware this issue re appeared for the last 5 minutes. We are now monitoring the mail system until further notice.
Update at 10:55:02(BST): .
This issue has now been resolved. Apologies for any inconvenience caused. We thank you for your patience.
Our engineers are currently looking into reported issues with logging into email. This is affecting webmail and mail clients. Apologies for any inconvenience caused.
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prohost13 stability posted on 3rd May 2012, 22:04 BST
Server:
prohost13.34sp.com
Outage type:
Unplanned
Updated:
15/May/2012, 19:03 BST
Resolved:
Yes
Description
Update at 19:03:25(BST): Update at 14:10:48(BST): We are still looking into the issue that is affecting the stability of this server.
We are presently investigating random stability issues with the web service on this server.
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www.34sp.com unavailable posted on 15th May 2012, 11:59 BST
Server:
www.34sp.com
Outage type:
Unplanned
Updated:
15/May/2012, 12:21 BST
Resolved:
Yes
Description
Update at 12:21:23(BST): This issue has been resolved and our site is accessible as normal.
Our website is currently unavailable, being affected by the failure of a switch. We have a replacement in the process of being installed and this should be in place within the next 30 minutes.
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professional hosting servers 1-8 unavailable posted on 15th May 2012, 11:53 BST
Server:
prohost1-8.34sp.com
Outage type:
Unplanned
Updated:
15/May/2012, 12:20 BST
Resolved:
Yes
Description
Update at 12:20:50(BST): These servers are now accessible again.
The following servers are currently unavailable due to a switch failure. We have a replacement being installed in the next 30 minutes.
prohost1.34sp.com
prohost2.34sp.com
prohost3.34sp.com
prohost4.34sp.com
prohost7.34sp.com
prohost8.34sp.com
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Phone support posted on 9th May 2012, 17:35 BST
Server:
Phone support
Outage type:
Unplanned
Updated:
10/May/2012, 10:03 BST
Resolved:
Yes
Description
Update at 10:03:24(BST): The issue has now been resolved with this server.Phone support will be unavailable this evening from 5.30-8.00pm due to staffing issues. Please contact support@34sp.com for any support/billing queries.
Phones re-open at 8am, Thursday May 10th.