The current UK time is 20:31, 2nd March 2015, GMT
We are aware of the following issues affecting our service:Status RSS
Prohost server slowness posted on 25th February 2015, 21:17 GMT
Multiple prohost servers
25/Feb/2015, 22:31 GMT
Update at 22:31:55(GMT): Update at 22:25:37(GMT): The issue does seem to be now clearing up and does not look to be 34SP related. All servers had low load levels, network levels were very low and DNS was running fine. The only common factor was excessive load time of sites connecting to Google services.
Update at 22:07:30(GMT): Update at 22:06:18(GMT): Our initial investigations didn't uncover any widespread attacks, but we did detect a possible error with Google Analytics.
We're still reviewing this at this time, but if you are having slowness/load issues with your website, and you are hosted on a pro server - please review if you have Google Analytics code installed and test with this removed.
We are seeig randomised slow downs for domains hosted on prohost servers. The excessive load levels are appearing as downed sites for some users.
We are presently reviewing this.
Partial email delays posted on 23rd February 2015, 16:33 GMT
Atmail email array
25/Feb/2015, 21:16 GMT
Update at 21:16:27(GMT): Update at 16:42:25(GMT): Due to a hardware failure, our legacy Atmail email array has been running in a degraded fashion over the weekend.
This means that some users may have experienced slower than usual email receipt as system load increased. Please note no email will have been lost, merely delayed hitting inboxes.
The fault did not affect outbound email, or any users hosted on our newer, more redundant mail platform.
During today (Monday 23rd) a backup server was deployed to replace the failed component. This is now starting to resolve the issue, but due to DNS propagation the full effect may not be felt for all users until the new records propagate.
If you still have email hosted on our legacy Atmail platform, please contact support for information on migration to our newer more powerful platform.
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