34SP.com System Status
The current UK time is 22:39 20122 9 Feb 2012 GMT
We are aware of the following issues affecting our service:
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Network slowness posted on 7th February 2012, 20:27 GMT
Server:
Multiple services
Outage type:
Unplanned
Updated:
08/Feb/2012, 14:52 GMT
Resolved:
Monitoring
Description
Update at 14:52:26(GMT): Whilst we continue to monitor the situation, we believe at this time that the problem has been resolved and that all services should be performing normally.
Update at 09:07:35(GMT): Engineers have identified a number of servers that are being maliciously flooded with requests. The increase in traffic has had a knock on effect to most servers in our network. Engineers are currently working on blocking IPs that initiated this attack, and searching out and replacing code on affected sites.
Update at 08:07:27(GMT): We have seen a few shorter and less serious repetitions of the same problem, and continue to solve them each time. We are looking to implement a more permanent fix as soon as possible.
Update at 22:48:21(GMT): Update at 22:39:42(GMT): Most services should now be back online and accessible at normal speeds.
Update at 22:19:35(GMT): We have started to isolate the cause of the network load and work has begun to mitigate the excess network traffic. Some users will now see services back to full operation while others may find access intermittent while work continues.
Update at 21:09:08(GMT): We now have an engineer onsite and are working on correcting the fault.
Update at 20:36:19(GMT): We presently have an engineer on site at one of our datacenters investigating this issue.
We are presently investigating slowed access to our network. All hosted services may experience access issues at this time.
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Prohost11 professional websites offline posted on 27th January 2012, 19:32 GMT
Server:
prohost11
Outage type:
Unplanned
Updated:
07/Feb/2012, 21:28 GMT
Resolved:
Yes
Description
Update at 21:28:21(GMT): Update at 20:41:33(GMT): There were further issues with prohost11 tonight, this server has now had an upgrade on the kernel and other key packages and is being monitored further.
Update at 19:45:32(GMT): The issue has now been resolved with this server.We have rebooted prohost11 after the server became non responsive.
We will update this status should it not return normally.
Apologies for any inconvenience caused.
-
Reseller accounts emergency maintenance posted on 7th February 2012, 09:31 GMT
Server:
Various
Outage type:
Unplanned
Updated:
07/Feb/2012, 20:37 GMT
Resolved:
Yes
Description
Update at 20:37:28(GMT): Update at 10:13:20(GMT): We have completed this maintenance and are monitoring the situation on these servers to see that it has been improved.
Reseller accounts hosted on the following servers will be unavailable for a short period beginning very shortly.
server1.xenserve.com
server3.xenserve.com
server5.xenserve.com
server9.xenserve.com
Last night during some maintenance work on server1.xenserve.com we discovered a problem affecting the above 4 servers. It is imperative that we correct this as soon as possible as it is affecting both performance and stability of the servers. To do so will require a short period of downtime for all of these servers and we intend to do this very shortly. We apologise for the inconvenience that this will cause.
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Slow access to reseller accounts on server1.xenserve.com posted on 6th February 2012, 20:32 GMT
Server:
server1.xenserve.com
Outage type:
Unplanned
Updated:
07/Feb/2012, 09:44 GMT
Resolved:
Yes
Description
Update at 09:44:40(GMT): The issue has now been resolved with this server.server1.xenserve.com is now available again and the fault has been corrected.
Update at 09:29:31(GMT): The problem with this server has revealed a larger fault. To rectify this we are having to reboot the server now. This will cause a short period of downtime in the next few minutes. When the server comes back to service, performance will be greatly enhanced and stability improved.
Update at 21:52:37(GMT): We are now performing a full disk check on this server. Unfortunately while this is in progress, all services will be unavailable.
Our engineers are currently investigating the cause of slow performance on server1.
We will update this status as soon as we know more.
We thank you for your patience. Apologies for any inconvenience caused.
-
Prohost3 emergency DB work posted on 6th February 2012, 23:40 GMT
Server:
prohost3.34sp.com
Outage type:
Unplanned
Updated:
07/Feb/2012, 00:44 GMT
Resolved:
Yes
Description
Update at 00:44:57(GMT): At midnight, databases on the PH3 server will be unavailable for approximately 10 minutes time, while emergency work takes place.
-
Connectivity issues with BT posted on 18th January 2012, 10:00 GMT
Server:
n/a
Outage type:
Unplanned
Updated:
06/Feb/2012, 23:40 GMT
Resolved:
Yes
Description
Update at 23:40:38(GMT): Update at 14:33:28(GMT): We are seeing traffic back to 100% reliability. We are monitoring the situation but believe it to now be resolved.
Update at 10:47:13(GMT): We have escalated this issue with our suppliers and are waiting on a response from them.
Update at 09:48:48(GMT): Level(3) have reported that this issue is resolved but we are still seeing similar levels of packet loss to yesterday. We are following up with our providers on this.
Update at 16:28:15(GMT): We have confirmed with our providers that Level(3) are aware of the problem, but are currently unable to offer an estimated time to repair. If we are able to offer any further updates, they will be posted here.
We are currently seeing some issues with customers using BT as their ISP. After some investigation, we've found it to be related to the link between BT and Level(3), one of our connectivity providers.
We are aware that a number of our customers, and a larger number of other users have contacted BT regarding this issue and encourage anyone affected to do the same.
-
Xenserve17 issues posted on 18th November 2011, 15:09 GMT
Server:
server17.xenserve.com
Outage type:
Unplanned
Updated:
06/Feb/2012, 23:40 GMT
Resolved:
Yes
Description
Update at 23:40:27(GMT): Update at 12:09:49(GMT): The Server has once again started having troubles again. Our engineers are investigating into the cause and hope to have this back to an acceptable level soon. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to get this back to normal service.
Update at 19:19:49(GMT): The server is now back up and running and having checks performed to ensure all is ok. The engineers are still looking into the cause to try and ensure this does not repeat itself.
Update at 19:05:29(GMT): The server is currently experiencing some issues with it's DNS service. Our engineers are investigating into this now and should have the service back to running normal as soon as possible. Please accept our apologies for any inconvenience caused.
Update at 16:18:21(GMT): The server is currently available again and we are monitoring it for any repeat issues.
Update at 15:38:18(GMT): The server itself is up now but the DNS service is currently unavailable. We are working to restore this as soon as possible which will bring the server back to full functionality.
Update at 15:20:59(GMT): The server is currently available and we are monitoring it for any repeat issues.
The server17.xenserve.com server is currently unavailable. We are investigating this and hope to have the server available again as soon as possible.
-
Network slowness posted on 5th February 2012, 20:39 GMT
Server:
Multiple
Outage type:
Unplanned
Updated:
05/Feb/2012, 20:47 GMT
Resolved:
Yes
Description
Update at 20:47:26(GMT): The issue has now been resolved with this server.We have now tracked the cause of this fault and network traffic should be back to normal levels.
Update at 20:41:02(GMT): We are presently investigating a spike in traffic at our Manchester data center.
This is affecting several systems including (but no limited too):
business8,
xen16, 17, 18, 20, 21
VPS3, 20, 21, 22, PH10, 11, 12
The traffic is causing intermittent access slow down. Services may be slow to access while we mitigate the traffic.