We're currently looking at an issue affecting part of our email systems. A database server is currently out of synchronization preventing access for some users.
2nd May 2018, at 7:04PM
[resolved] We have identified the cause of this issue and with no further repeats, we're marking this issue as resolved.
2nd May 2018, at 9:39AM
[monitoring] Mercury email is now fully functional.
We are closely monitoring the associated database cluster.
2nd May 2018, at 8:34AM
[unresolved] Essential maintenance been carried out this morning.
2nd May 2018, at 12:21AM
[monitoring] This issue should now be corrected and email functioning once more.
The failure of the synchronization of the database cluster will have issued a temporary failure notice to connecting ISPs. This means they will have bee instructed to re-queue and resend email from during this error period. Individual ISPs may of course differ slightly.
We will keep the status of the case in monitoring through to Wednesday.