Email and Client Control Panel Support

resolved

Description

We are currently having issues with our support ticketing system, that is affecting both email and tickets raised through the Client Control Panel. Engineers are currently repairing the system.

Our support team are still available via telephone 0161 987 3434


Updates

8th August 2019, at 9:09AM

[resolved] The ticketing system has remained stable since the fix was implemented and the incident is now classified as resolved.

5th August 2019, at 9:58AM

[monitoring] Service has been restored and our team will be working to catch up with your support issues.

Should your problem be particularly urgent (major disruption or outage), we encourage you to call so your case may be reprioritised.

5th August 2019, at 9:46AM

[unresolved] Work to address this is still ongoing.

Client email services are unaffected, but emails sent to Support, as with Support tickets, can not currently be addressed or responded to.

Should you have an urgent issue, please call our support team on 0161 987 3434 as all other services are currently normal.