Mercury email

resolved

Description

During some routine maintenance on a component of our Mercury email system, we have noticed that logins are taking longer than usual to process, and timing out for some users. We have engineers working on this right now and will post more information as we have it.


Updates

7th November 2019, at 3:53PM

[resolved] With no recurrence of the issues in 24 hours, we're closing this status post.

6th November 2019, at 5:02PM

[monitoring] Service has been restored by reverting to a pre-maintenance configuration. Our engineers will assess why this maintenance caused an outage and update our procedures in light of the results of that investigation.