Email sending issues

resolved

Description

We are currently seeing some customers have problems when sending emails, resulting in those messages bouncing back to them. If this happens to you, please wait for a while as you will need to resend the message once this issue is resolved.


Updates

20th November 2019, at 8:55AM

[resolved] Email is sending as normal now so we're marking this issue as resolved.

19th November 2019, at 5:07PM

[monitoring] The issues affecting sending of email have now been resolved. If you have received any bounce messages, please resend the relevant email and it will be delivered to your recipient.