Please be aware that we are currently experiencing poor line quality issues over our telephone support system. Users are advised to contact us by email on email@example.com in preference to telephoning.
29th January 2020, at 4:45PM
[resolved] A new line has been installed to segregate phone calls and the quality has been improved as a result.
2nd January 2020, at 12:45PM
[monitoring] Phones appear to be stabilising but we will continue to monitor.