SSL fault (Various)

resolved

Description

Today we experienced an issue with SSL certificates on a variety of 34SP.com services.

The issue came to light around 4 p.m. at which point clients would have had issues connecting to a variety of services including email and our own website. By 6 p.m. our efforts to restore services was largely complete, with most clients reporting access restored to POP, IMAP and webmail. Our website and control panel access was also restored by this time. We continue to work on enabling SMTP access, which we hope to have online again shortly.

We will of course conduct a full post mortem of the case of this event ASAP and communicate that directly with clients. Please contact our support team so we can brief you on what happened, why, and what's next.


Updates

24th July 2020, at 9:03AM

[resolved] The SSL certificate has been applied in all appropriate places throughout our systems and users should no longer be experiencing any related errors.

19th July 2020, at 11:33AM

[monitoring] iPhone users may still be receiving an error related to this issue. If this is affecting your device please delete the associated email account.
Follow the instructions on the link below to set this up again which should clear the error.
https://www.34sp.com/kb/62/how-to-setup-email-on-an-iphone

We have implemented a solution to the SSL certificate error. All services including SMTP access have now been restored. We will be continuing to monitor the situation.

18th July 2020, at 8:32PM

[monitoring] We have implemented a solution to the SSL certificate error. All services including SMTP access have now been restored. We will be continuing to monitor the situation.