34SP.com System Status History

Description

Update at 16:57:12(BST): Closed.

Telephone support will only be available until 5.30pm today. Apologies for any inconvenience caused. Any issues should be emailed to support@34sp.com during this time.

Start Time

15th June 2011, at 3:48PM

Description

Update at 16:56:52(BST): The issue has now been resolved with this server.

Update at 14:47:51(BST): The IPs have all been switched over now, if anyone is experiencing any issues with the migrated sites then please do let us know as soon as possible.

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Update at 13:44:37(BST): The switch of IPs to the newserver is now in progress

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Update at 13:03:23(BST): All services are now offline for a final sync of files/databases/emails before the services are moved to a new server.

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Update at 12:14:30(BST): incoming email has now been disabled on this server, all email should be queued at the sending server - no email should be lost, just delayed.

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This server is currently being migrated to new hardware as per the email sent to all users.


At present the FTP service is offline while a sync of files is in place.

Start Time

15th June 2011, at 11:08AM

Description

Update at 18:16:12(BST): There has been no re-occurrence of this issue, therefore we are making this outage as resolved.

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Update at 16:06:16(BST): This actually has turned-out to be abuse from an internal source. We have discovered that the traffic was originating from a hacked VPS.

We have now killed any offending processes and will be contacting the owner in due course.

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We currently have quite a large amount of packets being targeted towards a machine within our network. We're working to resolve this as soon as possible.

Thankfully at present this is only from one source and as a result is not affecting all customers.

Start Time

13th June 2011, at 3:48PM

Description

Update at 08:34:29(BST): The works on the payment system have been completed successfully.

We are currently performing an upgrade on our payment systems so payments may be unavailable for the next 30 minutes.

Start Time

13th June 2011, at 8:01AM

Description

Update at 12:31:20(BST): The issue has now been resolved with this server.

This server has become unresponsive. We have an engineer en route to the datacentre to investigate.

Start Time

11th June 2011, at 10:48AM

Description

Update at 22:22:37(BST): The issue has now been resolved with this server.We are presently investigating a fault affecting this server and its services.

Start Time

9th June 2011, at 8:02PM

Description

Update at 20:33:53(BST): The issue has now been resolved with this server.This issue was resolved a shortwhile ago, if you are still experiencing any issues please do let us know.

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Due to fault with a back end database server, authenticated 34SP.com SMTP servers may not fully function for the next 60 minutes.

We expect to restore and correct the database fault within 60 minutes (8PM) at the latest.

Apologies for the brief inconvenience. Webmail services are unaffected and can be used in the interim.

Start Time

8th June 2011, at 7:01PM

Description

Update at 09:24:09(BST): We have been operating with IPv6 access available to our website & account pages thus far with zero reported problems. As a result, I believe that it is suitable to mark this (potential) outage as resolved.

Any customers having trouble accessing our website (or any site hosted by 34SP.com) should drop us an e-mail to discuss this.

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Update at 09:20:15(BST): So far, so good!

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Update at 22:06:39(BST): The AAAA records for IPv6 are now live.

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Update at 21:35:19(BST): Added a slight correction.

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Customers should be reminded that June 8th is 'World IPv6 Day': http://www.worldipv6day.org/

34SP.com are participating in IPv6 Day in any way that we can and will be activating IPv6 access to the following websites:

http://34sp.com
http://www.34sp.com
http://account.34sp.com

If you are experiencing any faults that you believe to be related to these actions, please be sure to visit http://test-ipv6.com and/or contact your ISP.

It is expected that the vast majority of customers will not notice the change at all. If all goes well, we hope to keep IPv6 access to our website as a permanent feature.

Start Time

7th June 2011, at 9:30PM

Description

Update at 21:26:03(BST): Gambit has been running well since this outage first occurred, therefore we are marking this update as resolved.

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Update at 21:04:51(BST):
Gambit is back up and running and we are monitoring this machine.

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Update at 20:28:51(BST): Gambit is currently rebooting.

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The Personal hosting server, Gambit, is experiencing some difficulties with a few of its services. At this time we're still trying to resolve the issue.

Start Time

5th June 2011, at 8:04PM

Description

Update at 21:03:45(BST):
All appears to be well now. This outage is now marked as resolved.

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The recent issues with xenserve12 have now been rectified.

The issue was brought about by abuse from a single customer, whom has acted rather irresponsibly. This user will be contacted in due course and made aware.

At this time we're running checks across all databases and repairs will be issued if anything is amiss.

34SP.com apologise for the obvious inconvenience caused by this outage.

Start Time

5th June 2011, at 5:54PM