34SP.com System Status History

Description

Update at 12:00:32(BST): The issue has now been resolved with this server.GlobalSign certificates are now being ordered as usual. Thank you for your continues patience during this time.


As per the GlobalSign official statement below:

On Sep 5th 2011 the individual/group previously confirmed to have hacked several Comodo resellers, claimed responsibility for the recent DigiNotar hack. In his message posted on Pastebin, he also referred to having access to 4 further high profile Certificate Authorities, and named GlobalSign as one of the 4.

GlobalSign takes this claim very seriously and is currently investigating. As a responsible CA, we have decided to temporarily cease issuance of all Certificates until the investigation is complete. We will post updates as frequently as possible.

We apologise for any inconvenience.

Start Time

7th September 2011, at 9:20AM

Description

We would like to apologise for the lack of phone support during the evening of September 6th. Phone service will resume again at 8am on September 7th

Start Time

6th September 2011, at 7:21PM

Description

Update at 14:48:36(BST): Update at 14:48:10(BST): The issue has now been resolved with this server.

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The personal hosting server max.34sp.com is currently unavailable. We are investigating this and will post an update as soon as we have any more information to give.

Start Time

6th September 2011, at 2:33PM

Description

Update at 10:19:06(BST): The issue has now been resolved with this server.The 4PSA SpamGuardian and CleanServer systems have now been re-added to this server, Please let us know if you find any issues with the migrated domains.

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Update at 11:43:32(BST): IPs have now been moved over, we are still doing some minor post migration work, but most sites should be back up and running.

If you are experiencing any issues with your site since the move please do get in contact with us.

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Update at 11:09:57(BST): Ip reconfiguration to move the ips to the new server is now in progress, we expect around 30minutes from this point.

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Update at 10:38:25(BST): All webservices are now going offline for a sync up of files and databases.

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Update at 10:12:56(BST): All mailservice on server6 have now been stopped for a sync up of the email on the server.

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The server6.xenserve.com is undergoing migration to new hardware today as per the email sent to all clients.

Try to avoid making any changes on any websites now to minimize loss of data when transferred to the new server.

We will update this post with progress throughout the day

Start Time

6th September 2011, at 8:11AM

Description

Update at 11:56:14(BST): Business5 has been operating happily for over a few hours now, with no further signs of disruption. Load levels appear normal.

If any customer is experiencing any lingering issues, please contact support.

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Update at 10:39:10(BST): Business5 is now recovering; all services should be responding, but may be a little slow whilst users refresh their websites & inboxes.

We'll continue to monitor Business5 for a short while.

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At present Business5 is experiencing a VERY high level of load across its services, which are being caused by certain malicious activities.

We're working to restore service as soon as possible. We appreciate your patience at this time.

Start Time

1st September 2011, at 10:22AM

Description

Update at 08:10:51(BST): Update at 19:14:18(BST): This migration was completed several hours ago, please do let us know if there are any issues with your sites from this move.

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Update at 13:12:54(BST): All services are now stopped on the server for a final sync of the databases and files before we move the ips across.

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Update at 12:32:18(BST):
Mail services have now been taken offline to resync the mail across to the new server.

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FTP service has now been disabled on this server for an resync of files.

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The server8.xenserve.com is undergoing migration to new hardware today as per the email sent to all clients.

Try to avoid making any changes on any websites now to minimize loss of data when transferred to the new server.

We will update this post with progress throughout the day

Start Time

31st August 2011, at 11:57AM

Description

Update at 10:24:11(BST): The issue affecting Globalsign and 34SP.com is now resolved.

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Update at 11:47:51(BST): GlobalSign are aware of an issue with their verification systems at present. This is affecting Firefox users. Their twitter feed is here:

http://twitter.com/#!/globalsign/status/108839143517327360

This only affects logging into the 34SP.com control panel.

Start Time

31st August 2011, at 11:42AM

Description

Update at 10:00:59(BST): The issue has now been resolved with this server.This issue was resolved around an hour ago, an issue with the firewall setup within each domain had caused it to block all external connections, we have increased limits on the firewall connection tracking systems to avoid this issue re-occurring.

At the same time a kernel update was also applied to the server as well.

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Sites hosted on businesshost1 are currently inaccessible. Engineers are working to resolve this issue.

Start Time

30th August 2011, at 8:19AM

Description

Update at 10:26:29(BST): The outage was caused by a "rare failure" in the UPS systems. Despite this hardware being designed with N+1 redundancy, the loss of two units resulted in a 20ms dip in power to our racks within that room.

We are confident that our providers have rectified this fault and will be working to mitigate any recurrence of this particular scenario in the future.

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Update at 15:26:12(BST): All services should now have been returned for some time.

We're awaiting further explanation from the facilities provider as to the nature of the outage.

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Only one floor of the Manchester facility (Synergy House) was affected.

We have confirmation from UKGrid of the failure (other ISPs/hosting providers have also experienced the same problem).

Most VPS' & hosting services are now running again as they should be. Customers with unmanaged Dedicated Servers/VPS' that have had a loss of power are advised to ensure the consistency of any databases they may have.

All shared hosting services have had their databases checked accordingly.

Any customers with lingering issues are urged to e-mail support as the telephone lines are currently very busy via support@34sp.com.

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We have experienced a power failure to one of the cabinets in Manchester.

Affected machines have automatically restarted as the power was returned, but it will take a short while for virtual machines and some other services to come back online.

More information as we find out.

Start Time

24th August 2011, at 2:36PM

Description

Update at 20:23:36(BST): Xenserve19 has been running well since the incident today, however please see the recent post regarding the emergency upgrade as this will require some further (planned) downtime this evening, but will hopefully put to bed these issues with load.

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Update at 13:45:31(BST): Xenserve19 is now back-up and running. Once again we apologise for the obvious inconvenience caused and are working on a long-term solution to the re-occurring problems faced with this particular machine.

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Update at 13:30:20(BST): The machine has experience another large peak in load and has been (cleanly) rebooted from its console.

It will restart shortly. We apologise for the inconvenience caused.

Action to prevent the on-going 'peaks' in load that are affecting this server is being discussed and there will be some notice to customers very soon.

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Update at 07:54:20(BST):
The server has just had a further reboot to bring inline some further changes which should bring the controls from the 34SP account pages back to fully working order.

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Update at 14:59:56(BST): 4PSA are looking to rebuild an more upto date version of there software for this release, we will keep this on monitoring status until we receive more details from them.

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Update at 13:32:05(BST): As per the email sent out to all clients on this server, the 4PSA support team are currently logged into the server looking into this issue.

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Server is now back online - the downtime was less than 5minutes. Please do let us know if you experience any issues with this update.

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This server is currently undergoing a operating system update which will require a reboot, the expected downtime should be about 10minutes.

Start Time

19th August 2011, at 8:17AM