34SP.com System Status History

Description

Update at 14:19:10(BST): Resolving.

Update at 02:28:25(BST): All containers are running on VPS18 quite happily now. most were up within 15 minutes of the host booting, but some took a little longer than others.

This concludes our maintenance window. If you have any lingering issues and/or side effects from this point onwards, please contact support ASAP.

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Update at 02:00:14(BST): VPS18 is back up, one VPS would not shut down cleanly. This container had locked processes and was leaking memory.

Containers are starting now and should not take much longer. Sadly this is over the allotted 30 minutes and for that, we recognise the inconvenience and apologise for any untoward issues that this may raise.

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Update at 01:27:58(BST): VPS18 will be going down for a reboot in a few minutes time.

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Update at 01:27:34(BST): VPS15 back up and all containers started. If there are any issues, please let support know.

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Update at 01:12:49(BST): VPS15 will be going down for a reboot in the next few minutes.

If we complete this by 01:30, we're back on schedule.

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Update at 01:05:34(BST): VPS14 now back up, with all containers started and/or starting. If you find anything amiss, please notify support.

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Update at 00:43:45(BST): VPS14 going down for a reboot very shortly.

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Update at 00:43:20(BST): VPS11 is now running with all containers started. Please be sure to raise a ticket if you feel there is any issue with your VPS post-reboot.

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Update at 00:22:28(BST): The @Mail server upgrade is complete. This should now be coming back up. We apologise for the delay to this maintenance.

VPS11 will be shutting-down now for re-location.

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Update at 23:59:50(BST): Xenserve13 back up, finally.

We're now moving on to the RAM upgrade of the @Mail server. This will not take too long, but may push back the reboot of VPS11 by 10-15 minutes.

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Update at 23:45:55(BST): Full upgrade of all CentOS packages happening on Xenserve13 (from a chrooted environment) at present. We appreciate that this needs to be resolved as quickly as possible and are continuing to work diligently.

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Update at 23:31:16(BST): Unfortunately we've encountered a problem with xenserve13 that is preventing a complete, successful reboot. We're working as fast as we can to resolve this.

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Update at 23:00:36(BST): Now it's xenserve13's turn to be moved. Shutting-down now.

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Update at 22:46:51(BST): Lothos is now back-up and running.

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Update at 22:29:16(BST): Lothos going down for moving in just under minute.

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Update at 22:12:16(BST): Max now back up.

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Update at 22:01:42(BST): 22:00, Max shutting-down for moving.

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As a reminder to customers, certain machines are being relocated to newer cabinets this evening, as per e-mails that have been sent out recently.

Start times are intended to be as follows:

(Tues 25th)
22:00 - Lothos
22:30 - Max
23:00 - Xenserve13

23:30 - Emergency upgrade to one machine in the @Mail (Atmail) webmail system.

(Weds 26th)
00:01 - VPS11
00:30 - VPS14
01:00 - VPS15
01:30 - VPS18

Each move has a period of 30 minutes to complete and we should hopefully have most machines moved and rebooted in less than time-frame.

Updates will be posted to this page, so please check back.

Start Time

25th October 2011, at 9:38PM

Description

Update at 10:26:20(BST): This issue has been resolved.

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We are presently seeing delays on outgoing emails across a number of our services.

Due to spam levels, certain virus scanning services failed, and mail queues began to build.

The issue has now been corrected and email is going out albeit with a slight delay.

We apologise for any inconvenience caused.

Start Time

24th October 2011, at 6:35PM

Description

Update at 15:36:20(BST): Update at 15:35:59(BST): The issue has now been resolved with this server.There were some corrupt databases on the server in which the engineers have now repaired. Everything back up and running as normal. \\



Update at 14:46:21(BST): vps16.34sp.com is suffering some speed issues at the moment. We are taking action to rectify this and can only apologise for the inconvenience caused.

Start Time

21st October 2011, at 2:46PM

Description

Update at 18:41:42(BST): The issue has now been resolved with this server.Telephone support is currently unavailable. We would like to apologise for this and will be offering support by phone again as soon as possible.

Start Time

18th October 2011, at 5:39PM

Description

Update at 10:58:58(BST):

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Update at 20:32:47(BST): The migration has now been completed, please do let us know straight away if you find any issues with your domain that has been migrated from the pris.34sp.com server.

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Update at 19:04:52(BST): DNS records are now being updated to the new server, please allow an hour for this to propagate.

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Update at 17:37:02(BST): All services are offline on pris.34sp.com while we do a final sync of data.

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Update at 16:04:52(BST): This migration is taking longer than expected for the initial data import, it is still ongoing and will be completed today.

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This server is currently undergoing a migration to a different server, please try to avoid making any changes where possible to avoid any loss during this period.

Start Time

18th October 2011, at 8:07AM

Description

Update at 10:58:12(BST): The issue has now been resolved with this server.The server is now back on line. Apologies for any inconvenience caused.

Emergency Maintenance:

We have had to reboot this server in order to apply performance improvements. We thank you for your patience and hope to have the service back on line as soon as possible.

Start Time

17th October 2011, at 10:30AM

Description

Update at 15:57:04(BST): Update at 08:36:18(BST): The services on this Server are now coming back online.

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We are currently investigating an issue with the holly.34sp.com server

Start Time

8th October 2011, at 8:32AM

Description

Update at 16:11:56(BST): This issue was resolved yesterday, an hour or two after it began.

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Update at 20:54:45(BST): We are currently experiencing network issues affecting multiple servers. Engineers have been notified and are now investigating the matter at hand.

As soon as we have more accurate information we will update this status.

Please accept my apologies for any inconvenience caused.

Start Time

6th October 2011, at 8:42PM

Description

Update at 17:28:04(BST): Update at 17:27:46(BST): All services are now back online and functioning - please do let us know if you do however find any issues.

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Update at 15:15:16(BST): The migration of the server has now been mainly completed, we still have a few small bits to do, but please do contact us if you are experiencing issues with your site at this time.

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Update at 12:03:06(BST): Access to the prohost6 server has now been stopped so we can sync up the files and databases to the new hardware.

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Update at 07:54:24(BST): This server is being migrated today, please try to avoid making any changes in the siteadmin area.

The ftp service has been disabled to avoid any file system changes at this time.

We will update this post throughout the day as the migration proceeds.

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The prohost6.34sp.com server has recently not been providing a sufficient level of service to sites held on it and we are taking action to rectify this. Affected users will shortly receive an e-mail regarding the work being undertaken, but in preparation for this it is likely that the poor performance will continue this afternoon.

We are doing our best to ensure problems are kept to a minimum and can only apologise for this work which is necessary to improve the service in the coming days.

Start Time

3rd October 2011, at 1:16PM

Description

Update at 11:35:29(BST): This has now been resolved.

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At present Xenserve4 is running all services but Plesk is reporting an unknown error. We're working to resolve this as soon as possible.

Start Time

30th September 2011, at 10:41AM