34SP.com System Status History

Description

Update at 15:46:45(GMT): The server has been monitored and engineers believe the server to now be fine.

Update at 15:45:28(GMT): Update at 12:36:22(GMT): The engineers are currently monitoring the previous issue and continuing with the database check. All services should be back up and running.

Update at 12:35:20(GMT): The engineers are currently running a database check on reboot and it should be back up shortly.

Update at 12:28:06(GMT): We are aware that the server prohost3.34sp.com is currently unavailable and the engineers investigating this as a matter of urgency.

Start Time

5th January 2012, at 12:29PM

Description

Update at 19:24:01(GMT): Update at 19:23:54(GMT): The server is now back online.

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This server is needing an emergency reboot, it should be back online within 15minutes of it being scheduled.

Please do let us know if you see any issues once it comes back online.

Start Time

3rd January 2012, at 7:19PM

Description

Update at 16:04:53(GMT): The issue has now been resolved with this server.The database system on business2 required a restart overnight. This was initiated remotely, but the server has since become unresponsive. Engineers are currently en-route to the data centre for an on-sight investigation.

UPDATE: Engineers have performed a hard reboot and all services are now running normally.

Start Time

27th December 2011, at 12:03PM

Description

Update at 10:51:52(GMT): The issue has now been resolved with this server.The issues affecting our phone systems have now been resolved and our phone lines are now open as normal.

We are currently experiencing issues with our phone systems which is preventing us from offering phone support. Our engineers are investigating into this at present and hope to have the service back up and running soon. Email support is still available though please use the Submit ticket button or email support@34sp.com and we will be in touch.

Please accept our apologies for any inconvenience caused.

Start Time

19th December 2011, at 8:59AM

Description

Update at 01:35:18(GMT): Update at 01:34:50(GMT): The server is now back online and all VPS guests are running again, if anyone is seeing any issues with sites after this reboot please do contact us.

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Update at 01:20:23(GMT): The server is currently being rebooted now that updates have taken place.

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VPS14 will be going offline shortly for a quick update, and reboot.

Sites should be down no longer than 20minutes during this process.

Start Time

19th December 2011, at 1:06AM

Description

Update at 01:35:25(GMT): Update at 20:21:26(GMT): All services should now be back online.

Please let us know if you are having any continued issues after this outage.

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Update at 19:54:05(GMT): An has occurred with one of our email storage systems which as an a result we have have to temporarily disable email to find the source of the issue and get resolved.

The Email service (POP/IMAP/Webmail) for all Professional hosting, Business hosting, ASP Business hosting and personal Hosting accounts with spam filtering upgrades are currently effected.

Please accepted our apologies for any inconvenience caused during this time and our assurances that we are working as hard as we can to get the service back up an running as soon as possible.

Start Time

14th December 2011, at 7:51PM

Description

Update at 16:32:29(GMT): The issue has now been resolved with this server.The issue has now been resolved and all the servers are back up and running.


A problem has occurred with a machine behind server1, server3, server5 and server9. This is currently causing an outage to these servers. Our engineers are currently investigating this as a matter of urgency.

Start Time

11th December 2011, at 3:27PM

Description

Update at 14:25:02(GMT): The issue has now been resolved with this server.We have now finished the scan and all services should be back on line.

Our engineers are currently scanning the disks and hope to have this back on line within 10 -15 minutes. Apologies for any inconvenience caused.

Start Time

9th December 2011, at 2:18PM

Description

Update at 16:00:53(GMT): The issue has now been resolved with this server.The issue with this server has now been resolved.

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Update at 15:02:26(GMT): The server has gone down again - we continue to investigate.

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Update at 14:31:19(GMT): The server is currently available but we are continuing to analyse why it was unavailable.

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Update at 13:41:44(GMT): Our engineers have gained remote access to the server and hope to restore all services shortly. No email will have been affected by this as emails are handled separately to the web server.

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We are aware that the server prohost12.34sp.com is currently unavailable and are investigating this as a matter of urgency.

Start Time

6th December 2011, at 1:14PM

Description

Update at 09:03:19(GMT): The issue has now been resolved with this server.Please be aware that phone support is currently unavailable as our phone system is undergoing some scheduled maintenance.

Email support will continue unaffected, and phone support will resume at 09:00.

Start Time

29th November 2011, at 8:12AM