34SP.com System Status History

Description

Update at 22:15:42(GMT): The mail backlog has now been cleared and full service restored.

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Update at 15:07:41(GMT): An issue on our outgoing mail servers has been identified and resolved. We are currently processing the backlog of mail and expect all mail to be delivered in the next few hours.

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We are currently investigating into a possible issue causing delays with mail being sent through our SMTP server array. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to get this resolved quickly.

Start Time

24th February 2012, at 1:31PM

Description

Update at 14:20:29(GMT): We have cleaned out a large queue of e-mail that had built up and have seen the server behave reliably this morning, so we are marking this issue as resolved.

Our automated monitoring systems will continue to monitor adam.34sp.com and alert us to any issues.

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We are presently investigating a repeating fault that is affecting the adam.34sp.com personal server.

Start Time

22nd February 2012, at 11:12PM

Description

Update at 16:04:59(GMT): All containers have now restarted.

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Update at 15:43:40(GMT): The server is coming back up now and is starting the individual VPS containers. We expect full service to all affected clients to be restored in the next 10 minutes or so.

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The server vps18.34sp.com has become unresponsive and we are investigating this matter. As soon as we have any further information we will post it here.

Start Time

22nd February 2012, at 3:35PM

Description

Update at 19:39:27(GMT): The issue has now been resolved with this server.The server and all containers are now back online.

This server is about to be rebooted for some brief emergency maintenance.

Downtime is anticipated to be approximately 10 minutes or so.

Start Time

20th February 2012, at 7:09PM

Description

Update at 11:43:21(GMT): The issue has now been resolved with this server.The engineers have now resolved the issue that was causing the outage and all is not running back as it should.

We are currently experiencing issues with our vps18 server. Our engineers have been notified to the issue and are investigating. We hope to have resolved shortly.

Please accept our apologies for any inconvenience caused.

Start Time

18th February 2012, at 10:17AM

Description

Update at 08:48:41(GMT): The issue has now been resolved with this server.Our phone support system is presently offline. It will be accessible again when this status message is resolved.

Start Time

13th February 2012, at 6:12PM

Description

Update at 20:02:06(GMT): Update at 19:09:54(GMT): Update at 23:18:38(GMT): Due to a recently discovered Plesk vulnerability, several servers have had their siteadmin login details reset.

Affected servers include:

business: business4
reseller: reseller6,7,8,12
professional: prohost12
personal: k9,robbie,ted

If you have been affected, we will have emailed your registered email address with full details, and how to proceed.

Start Time

12th February 2012, at 11:18PM

Description

Update at 18:11:34(GMT): Update at 22:52:13(GMT): Services should now be running much smoother. However users may see one off minor glitches as we work to patch systems affected by the weeks attacks.

We are presently seeing a spike in traffic across our network which is causing slowed access to several systems (notably reseller servers 2, 6, 7, 8).

Most servers and systems should be accessible albeit with reduced speed at this time.

Start Time

12th February 2012, at 7:26PM

Description

Update at 19:09:49(GMT): Update at 19:15:15(GMT): Back online - investigations continuing as to why this is happening.

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Update at 18:54:30(GMT): Server is currently offline again, we are continuing to investigate this.

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Update at 17:44:06(GMT): The server has had a full disk check and is now back online, a database consistency check is currently running.

We will continue to monitor the server over the next 24hrs.

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An automated service restart was initiated on server4 at 16.47. This failed to restart cleanly, and engineers were notified. A full reboot command was issued at 17.00 - this has so far not brought services back online. Engineers will continue to attempt to bring services back online as soon as possible, and we will update the status as the situation develops.

Start Time

12th February 2012, at 5:21PM

Description

Update at 22:52:24(GMT): Update at 14:14:15(GMT): Due to unforseen circumstances, phone support for today, Sunday 12th February, will be via email only. Phone support will resume tomorrow, Monday 13th. Apologies for any inconvenience caused.

Start Time

12th February 2012, at 9:35AM