Update at 18:11:34(GMT): Update at 22:52:13(GMT): Services should now be running much smoother. However users may see one off minor glitches as we work to patch systems affected by the weeks attacks.
We are presently seeing a spike in traffic across our network which is causing slowed access to several systems (notably reseller servers 2, 6, 7, 8).
Most servers and systems should be accessible albeit with reduced speed at this time.
12th February 2012, at 7:26PM
13th February 2012, at 6:11PM
Update at 19:09:49(GMT): Update at 19:15:15(GMT): Back online - investigations continuing as to why this is happening.
12th February 2012, at 5:21PM
20th February 2012, at 7:09PM
Update at 22:52:24(GMT): Update at 14:14:15(GMT): Due to unforseen circumstances, phone support for today, Sunday 12th February, will be via email only. Phone support will resume tomorrow, Monday 13th. Apologies for any inconvenience caused.
12th February 2012, at 9:35AM
12th February 2012, at 10:52PM
Update at 19:25:14(GMT): Update at 14:52:26(GMT): Whilst we continue to monitor the situation, we believe at this time that the problem has been resolved and that all services should be performing normally.
Update at 09:07:35(GMT): Engineers have identified a number of servers that are being maliciously flooded with requests. The increase in traffic has had a knock on effect to most servers in our network. Engineers are currently working on blocking IPs that initiated this attack, and searching out and replacing code on affected sites.
Update at 08:07:27(GMT): We have seen a few shorter and less serious repetitions of the same problem, and continue to solve them each time. We are looking to implement a more permanent fix as soon as possible.
Update at 22:48:21(GMT): Update at 22:39:42(GMT): Most services should now be back online and accessible at normal speeds.
Update at 22:19:35(GMT): We have started to isolate the cause of the network load and work has begun to mitigate the excess network traffic. Some users will now see services back to full operation while others may find access intermittent while work continues.
Update at 21:09:08(GMT): We now have an engineer onsite and are working on correcting the fault.
Update at 20:36:19(GMT): We presently have an engineer on site at one of our datacenters investigating this issue.
We are presently investigating slowed access to our network. All hosted services may experience access issues at this time.
7th February 2012, at 8:27PM
12th February 2012, at 7:25PM
Update at 20:37:28(GMT): Update at 10:13:20(GMT): We have completed this maintenance and are monitoring the situation on these servers to see that it has been improved.
7th February 2012, at 9:31AM
7th February 2012, at 8:37PM
Update at 00:44:57(GMT): At midnight, databases on the PH3 server will be unavailable for approximately 10 minutes time, while emergency work takes place.
6th February 2012, at 11:40PM
7th February 2012, at 12:44AM
Update at 09:44:40(GMT): The issue has now been resolved with this server.server1.xenserve.com is now available again and the fault has been corrected.
6th February 2012, at 8:32PM
7th February 2012, at 9:44AM
Update at 20:47:26(GMT): The issue has now been resolved with this server.We have now tracked the cause of this fault and network traffic should be back to normal levels.
Update at 20:41:02(GMT): We are presently investigating a spike in traffic at our Manchester data center.
This is affecting several systems including (but no limited too):
business8,
xen16, 17, 18, 20, 21
VPS3, 20, 21, 22, PH10, 11, 12
The traffic is causing intermittent access slow down. Services may be slow to access while we mitigate the traffic.
5th February 2012, at 8:39PM
5th February 2012, at 8:47PM
Update at 18:55:03(GMT): Update at 20:19:00(GMT): Server is now back online, with new memory modules in place. We will monitor the server for the next few days just incase there is any other hardware issues.
28th January 2012, at 1:23PM
12th February 2012, at 6:55PM
Update at 21:28:21(GMT): Update at 20:41:33(GMT): There were further issues with prohost11 tonight, this server has now had an upgrade on the kernel and other key packages and is being monitored further.
27th January 2012, at 7:32PM
7th February 2012, at 9:28PM