34SP.com System Status History

Description

Update at 08:56:29(BST): The issue has now been resolved with this server.Update at 08:35:29(BST): Phone support will be unavailable until 9:00am today. We apologise for any inconvenience. E-mail support will be available as usual: support@34sp.com.

Start Time

10th April 2012, at 8:03AM

Description

Update at 14:50:39(BST): At approximately 5.40PM today we noticed a degradation in network performance. This was immediately tracked down and resolved by around 6.00PM.

Users should not have experienced total outages, just slowdowns in accessing services.

Monitoring has shown no re-occurrence of this in the last 7 days and is now resolved.

Start Time

5th April 2012, at 6:06PM

Description

Update at 09:39:22(BST): Update at 08:25:14(BST): The engineers have restarted the main server itself which has now come back up and all VPS servers contained within are starting up. Please allow 5-10 minutes for all services to start up as normal. If you do notice any issues with your server afterwards please email in to support@34sp.com so we can investigate.

The main VPS server vps23 is currently unreachable which will be affecting all VPS and sites contained within. Our engineers have been notified and are investigating into the matter now.

Please accept our apologies for any inconvenience caused and rest assured we are doing all we can to get this resolved as speedily as possible.

Start Time

2nd April 2012, at 8:10AM

Description

Update at 15:32:18(BST): The issue has now been resolved with this server.

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Email sent to users on the gambit.34sp.com personal hosting server is currently bouncing with a 550 error message. We are aware of this issue and are working to fix it has soon as possible.

Start Time

28th March 2012, at 3:25PM

Description

Update at 15:26:23(BST): This maintenance was completed as planned last night.

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Update at 00:09:01(BST): All email services have now been restored again.

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Update at 23:58:29(BST): Email is currently offline - downtime expected to be less than 10minutes

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Update at 23:45:45(BST): The mail is about to go offline, this will affect all users that are on the professional/business(new plan) and those using spamfiltering on the older personal accounts.

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At 11PM tonight we will be taking the Atmail system briefly offline to perform some emergency maintenance tasks.

The maintenance work will allow us to deploy additional capacity in order to improve general services.

Maintenance is expected to take 10-15 minutes at most. During this time you will not be able to access email. Incoming email will not be bounced/lost during the procedure, senders will queue to resend later.

Start Time

27th March 2012, at 9:12PM

Description

Update at 09:59:11(BST): All appears to be working well since the reboot.


Update at 17:06:49(GMT): The server is back up and responding well once more. We'll continue to check this for any further issues.


Server16 has become unresponsive, so we're currently performing a reboot.

We expect the services to be back in a few minutes and we'll continue to monitor it once back.

Start Time

23rd March 2012, at 5:02PM

Description

Update at 12:08:13(GMT): The caching issues should now be resolved and we are seeing mail flow as normal through the servers.

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Update at 09:58:16(GMT): We have resolved this issue but due to caching issues some customer may continue to see problems for the next couple of hours.

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We are receiving reports from some customers that they are receiving a "451 temporary error" when trying to send mail both via SMTP and webmail. Engineers are checking into this at the moment - more details to follow.

Start Time

21st March 2012, at 9:44AM

Description

Update at 09:00:02(GMT): The issue has now been resolved with this server.The engineers have now resolved the issues that were causing the service failures. All services are back up and running again and under monitoring.

The server k9 appears be having trouble with the main Apache and MySQL services which will stop websites and email from working.

Our engineers have been notified and are investigating now. Please accept our apologies for any inconvenience caused during this time.

Start Time

16th March 2012, at 8:12AM

Description

Update at 14:46:48(GMT): The issue has now been resolved with this server.Reboot and update complete.



The server is undergoing a reboot and emergency maintenance . This was for security reasons. We apologise for any inconvenience caused.

Start Time

14th March 2012, at 1:38PM

Description

Update at 12:45:20(GMT): We are no longer experiencing any delays on the sending of SMTP mail.

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Update at 15:50:51(GMT): Our tests are currently showing delays of no more than 10 minutes, but we continue to work on tracking this down.

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We are currently looking into reports that mail sent via the SMTP (outgoing email) service in use for professional, business and reseller hosting is experiencing delays.

We will update further when we have made our investigations.

Start Time

7th March 2012, at 2:53PM