Update at 12:29:43(BST): Update at 13:39:00(BST): Unfortunately the server appears to be having issues causing websites to fail at times. The engineers are continuing to investigate into this and will do so until the matter is resolved.
Update at 12:04:57(BST): All services are now back online. Apologies for any inconvenience caused.
Update at 11:52:43(BST):
Engineers are now repairing the database on the server. We thank you for you continued patience.
Update at 09:46:56(BST):
Engineers have now rebooted the server again, having carried out various tests. We hope to have the web service back online as soon as possible.
Thank you for your continued patience.
Update at 09:05:34(BST):
Engineers are trying to identify the cause of the issues. We thank you for your patience.
The server stopped responding and engineers have had to reboot it. The server is now scanning its disks for errors. We hope to have web hosting service back on line as soon as possible.
24th April 2012, at 8:42AM
25th April 2012, at 11:29AM
Update at 11:52:53(BST): Update at 10:25:21(BST): We had a temporary issue on our email login system.
If you close down your mail client and re start it, you should be able to login to mail again. Apologies for any inconvenience caused.
23rd April 2012, at 10:23AM
24th April 2012, at 10:52AM
Update at 10:19:06(BST): Update at 09:13:30(BST): The engineers tracked the issue down to UDP flooding from some of our reseller accounts. This has now been stopped and we're monitoring the situation.
We have noticed a degradation in network performance. Our engineers are tracking down the issue to resolve this as soon as possible. We apologise for the inconvenience caused.
20th April 2012, at 9:06AM
23rd April 2012, at 9:19AM
Update at 18:23:58(BST): Update at 18:17:01(BST): The server is now responding following reboot.
This server has become unresponsive and is being rebooted at this time.
Services are expected back online momentarily.
18th April 2012, at 6:11PM
18th April 2012, at 5:23PM
Update at 10:04:39(BST): The issue has now been resolved with this server.
17th April 2012, at 9:05AM
17th April 2012, at 9:04AM
Update at 09:34:22(BST): The issue with this server is now resolved
14th April 2012, at 10:42AM
17th April 2012, at 8:34AM
Update at 22:52:54(BST): The issue has now been resolved with this server.We are presently investigating a fault affecting the database server on this machine.
13th April 2012, at 10:29PM
13th April 2012, at 9:52PM
Update at 11:28:38(BST): The engineers found a kernel issue and have updated this. After updating, the server rebooted fine and everything is back up and running as expected. We apologise for the inconvenience caused.
Update at 11:00:01(BST): The server is back up and running and the engineers are currently looking at what has caused the issue.
Update at 10:31:27(BST): An engineer is at the data centre and there will be a further update within the next 30 minutes.
Update at 09:40:27(BST): The reboot and diagnostics is taking longer than expected. Engineers are still dealing with the issue and will bring the services back online as soon as possible.
We are currently rebooting Prohost14 due to apache and sshd locking up. We're currently rebooting and looking into the causes of this and the server should be back online shortly.
We apologise for the inconvenience caused.
13th April 2012, at 9:25AM
13th April 2012, at 10:28AM
Update at 13:53:35(BST): Despite the extra memory being placed in the server, we've had various issues with it being recognised/working correctly. We hope to address this ASAP in the future. For now we've got the server back up running stable without the extra memory.
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The memory chips in server14 have been replaced, this should hopefully aid in ruling out an issue with one of the ones that was present and causing some stability issues.
the disks are currently running full checks before a final reboot on this.
this has taken a bit longer than anticipated due to run disk checks.
10th April 2012, at 12:05PM
10th April 2012, at 12:53PM
Update at 09:53:51(BST): The issue has now been resolved with this server.Websites and Databases are now back online. Apologies for any inconvenience caused.
We are currently scanning the disks on this server to repair any potential issues. Apologies for any inconvenience caused.
10th April 2012, at 9:42AM
10th April 2012, at 8:53AM