34SP.com System Status History

Description

Update at 10:18:36(BST): Email services are now running normally.

Update at 19:02:15(BST): Work continued to tweak and optimize email services through the afternoon and early evening. As of 6.50pm or so, email services should be largely fine for most users.

While you may see a small delay as backlogged email is processed, no email should be lost.

If you see authentication errors please try restarting your computer and/or mail client to rule out caching issues.

Update at 16:43:55(BST):
We are still seeing an increased level of connections to our email servers as delayed email continues to arrive. Customers should no longer be having any difficulty in connecting to webmail or using their mail clients with our mail services.

Update at 14:45:57(BST):
Delayed email from earlier in the day is now being delivered and when this is complete we will have the email service restored to full functionality.

Update at 13:17:45(BST):
We are still making improvements to the authentication database. Email is working again but may be slow to authenticate.

Update at 11:36:49(BST):
We are currently running some optimisations to improve the speed of authentications. You may not be able to connect to email during this time and webmail may mention a database issues.
We thank you for your continued patience.

Update at 10:13:18(BST):
Our engineers are currently investigating the cause of the periodic slowness in logins. We thank you for your patience in this matter. Restarting your email program can fix the issue.

Update at 15:40:07(BST):
Our engineers are aware this issue re appeared for the last 5 minutes. We are now monitoring the mail system until further notice.

Update at 10:55:02(BST): .
This issue has now been resolved. Apologies for any inconvenience caused. We thank you for your patience.

Our engineers are currently looking into reported issues with logging into email. This is affecting webmail and mail clients. Apologies for any inconvenience caused.

Start Time

14th May 2012, at 10:17AM

Description

Update at 10:03:24(BST): The issue has now been resolved with this server.Phone support will be unavailable this evening from 5.30-8.00pm due to staffing issues. Please contact support@34sp.com for any support/billing queries.

Phones re-open at 8am, Thursday May 10th.

Start Time

9th May 2012, at 5:35PM

Description

Update at 15:15:47(BST):
The network is now running normally. Apologies for any inconvenience caused.

Update at 12:28:02(BST):
This has now been resolved and is being monitored. Than you for your patience.

One of our clients servers has been compromised by hackers and is flooding our network. Engineers are liaising with the client at this time and we hope to mitigate the effects as soon as possible. Apologies for any inconvenience caused.

Start Time

9th May 2012, at 12:09PM

Description

Update at 11:58:51(BST): The issue has now been resolved with this server.The server has been rebooted and our engineers and running some tests on the server there are no further issues.

We noticed an issue on the server and a reboot has been issued and a disk check has been started. Our engineers are currently resolving the issue and the server will be back online within the next few minutes.
We apologise for the inconvenience caused.

Start Time

9th May 2012, at 11:44AM

Description

Update at 17:34:38(BST): Update at 20:51:39(BST): Services are now coming back up on the server.

Update at 20:47:53(BST): This server has now been rebooted

We are presently looking into an issue affecting this server.

Start Time

7th May 2012, at 8:35PM

Description

Update at 16:31:56(BST): This issue has been resolved

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Update at 17:51:26(BST): We have left this status in a "monitoring" state so that it remains at the top of this list as a reference for those affected.

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Update at 17:39:53(BST): The issue has now been resolved with this server.This problem has now been traced to an erroneous firewall rule and that rule has been corrected. All sites should now be functioning as normal

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Users on these servers are currently reporting an issue whereby sites are appearing incorrectly due to 'forbidden' resources.

Our engineers are looking into this issue and are working both to fix the problem and locate the cause.

Apologies for any inconvenience this may be causing, we will update here once more is known.

Start Time

7th May 2012, at 5:23PM

Description

Update at 16:32:32(BST): The changes seem to have worked and we are not seeing repeats of the ongoing issues on prohost8

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Update at 17:51:18(BST): We are monitoring this situation but believe that these changes have helped somewhat.

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Update at 15:02:41(BST): Some changes are currently being made to the configuration of prohost8 that will improve the server's performance. We are hopeful that this will improve the server's stability.

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We are aware of an issue affecting the stability of this server, which will be causing websites not to load at times. We are working to resolve this problem as soon as we can and will post further updates here as they become available.

Start Time

4th May 2012, at 10:58AM

Description

Update at 19:03:25(BST): Update at 14:10:48(BST): We are still looking into the issue that is affecting the stability of this server.

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We are presently investigating random stability issues with the web service on this server.

Start Time

3rd May 2012, at 10:04PM

Description

Update at 22:02:49(BST): The issue has now been resolved with this server.We are presently investigating a fault affecting webmail services on services that use our Atmail array.

Start Time

3rd May 2012, at 9:31PM

Description

Update at 12:29:18(BST):
This issue has been found and resolved. Apologies for any inconvenience caused and thank you for you patience during this issue.

Update at 09:31:54(BST): Update at 16:33:09(BST): This server is now behaving correctly.

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Update at 09:06:46(BST): The server has been rebooted and a full disk check is underway to the cause of the issue.

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Update at 08:35:29(BST): www and mysql services are presently unavailable on this server. Engineers are working to resolve this issue.

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Update at 16:09:13(BST): The immediate situation on this server has been resolved but we continue to monitor for any further issues.

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Update at 14:04:05(BST): The server is currently unavailable while our engineers work on fixing this issue.

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The prohost2.34sp.com server is currently experiencing a high load and this is impacting the service for all users hosted on this server. We are working to mitigate this and restore the load to normal levels.

Start Time

2nd May 2012, at 11:11AM