Update at 16:20:55(BST): The issue has now been resolved with this server.Prohost4 is currently undergoing a reboot. Service should resume within 10 minutes.
25th June 2012, at 4:05PM
25th June 2012, at 3:20PM
Update at 01:14:44(BST): The issue has now been resolved with this server.
23rd June 2012, at 11:52PM
24th June 2012, at 12:14AM
Update at 23:18:50(BST): The issue has now been resolved with this server.
23rd June 2012, at 11:06PM
23rd June 2012, at 10:18PM
Update at 23:15:49(BST): The issue has now been resolved with this server.
23rd June 2012, at 11:05PM
23rd June 2012, at 10:15PM
Update at 23:16:53(BST): The issue has now been resolved with this server.
All mail now back online. Thank you for your patience.
We are presently undertaking emergency work on one of our mailstore servers, in our email cluster. This will allow us to deploy additional resources. The maintenance work will mean all mailboxes will be unavailable for approximately 10-15 minutes. No email will be lost, email access will simply be unavailable during the period.
22nd June 2012, at 11:05PM
22nd June 2012, at 10:16PM
Update at 14:51:10(BST): This issue was caused by an error with a PHP module on the server. Our engineers located the issue and have since resolved it.
We are currently experiencing issues with server16 on reseller hosting. Our engineers are presently working on the issue at hand and hope to have the server up and running again shortly.
This is affecting webmail and wordpress sites predominantly and resulting in an "err_empty response" or similar.
Please accept our apologies for any inconvenience caused and our assurances that we are working as quickly as possible to get this resolved.
20th June 2012, at 1:17PM
20th June 2012, at 1:51PM
Update at 12:14:55(BST): Update at 12:14:46(BST): This issue was resolved in the early hours of the 23rd by our engineers. Apologies for the lack of an update sooner.
Update at 22:32:39(BST): Update at 06:20:04(BST): Unfortunately prohost15 is currently experiencing issues again. All web services are currently down however email is unaffected. Our engineers are investigating into the matter at hand trying to find the cause so we can bring service back up and running as soon as possible. As of yet we are unsure if the cause is the same or a new one. WE will post an update once we get more information from the engineers.
Update at 13:39:15(BST): A patch has been put in place now and the hosting is running as normal again. If there is any lingering issues with your website please raise a support ticket so we can investigate.
Update at 22:07:08(BST): The issues affecting this server have now been resolved by our engineer and a fix is in the works to prevent the issue from happening again.
The professional hosting server prohost15 is currently experiencing issues which will be affecting all websites based services such as FTP, SFTP, HTTP and MYSQL. Mail services however remain unaffected.
Our engineers are currently investigating into this issue and do hope to have it resolved as soon as possible.
Please accept our apologies for any inconvenience caused and our assurances we are working as swiftly as possible to resume services. We will post more information as we get it from the engineers.
19th June 2012, at 8:14PM
25th June 2012, at 11:14AM
Update at 20:10:11(BST): The server has been performing as normal since this mornings fix implemented by our engineers. IF there is any lingering problems since this please do raise a support ticket for investigation.
Update at 08:04:36(BST): The engineers have had to reboot the server and it has now come back up fully. You may notice slow performance whilst the engineers run a MySQL check over all databases to ensure there is no issues.
We are currently experiencing issues with server7 on reseller hosting. Our engineers are presently working on the issue at hand and hope to have the server up and running again shortly.
Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.
19th June 2012, at 7:51AM
19th June 2012, at 7:10PM
Update at 13:25:45(BST): Phone service has been restored.
15th June 2012, at 1:03PM
15th June 2012, at 12:25PM
Update at 15:12:42(BST): The issue has now been resolved with this server.All services are now back online. Apologies for any inconvenience caused.
Update at 14:56:42(BST):
The server is undergoing an emergency reboot now. We thank you for your patience.
Engineers are currently looking into issues on this server. Apologies for any inconvenience caused.
14th June 2012, at 2:45PM
14th June 2012, at 2:12PM