34SP.com System Status History

Some professional hosting unavailable (various)

resolved

Description

Update at 01:14:44(BST): The issue has now been resolved with this server.


Accounts on servers prohost1.34sp.com, prohost3.34sp.com and prohost4.34sp.com are currently unavailable, we will have themn restored to service as soon as possible.

Start Time

23rd June 2012, at 11:52PM

Resolution Time

24th June 2012, at 12:14AM

server13.xenserve.com unavailable (server13.xenserve.com)

resolved

Description

Update at 23:18:50(BST): The issue has now been resolved with this server.


The server13.xenserve.com server is currently unavailable. We expect it to be available again shortly.

Start Time

23rd June 2012, at 11:06PM

Resolution Time

23rd June 2012, at 10:18PM

prohost6 unavailable (prohost6.34sp.com)

resolved

Description

Update at 23:15:49(BST): The issue has now been resolved with this server.


The prohost6.34sp.com server is currently unavailable. We expect it to be available again shortly.

Start Time

23rd June 2012, at 11:05PM

Resolution Time

23rd June 2012, at 10:15PM

Emergency Email Maintenance

resolved

Description

Update at 23:16:53(BST): The issue has now been resolved with this server.
All mail now back online. Thank you for your patience.

We are presently undertaking emergency work on one of our mailstore servers, in our email cluster. This will allow us to deploy additional resources. The maintenance work will mean all mailboxes will be unavailable for approximately 10-15 minutes. No email will be lost, email access will simply be unavailable during the period.

Start Time

22nd June 2012, at 11:05PM

Resolution Time

22nd June 2012, at 10:16PM

Server16 Reseller Issues (Server16.xenserve.com)

resolved

Description

Update at 14:51:10(BST): This issue was caused by an error with a PHP module on the server. Our engineers located the issue and have since resolved it.

We are currently experiencing issues with server16 on reseller hosting. Our engineers are presently working on the issue at hand and hope to have the server up and running again shortly.

This is affecting webmail and wordpress sites predominantly and resulting in an "err_empty response" or similar.

Please accept our apologies for any inconvenience caused and our assurances that we are working as quickly as possible to get this resolved.

Start Time

20th June 2012, at 1:17PM

Resolution Time

20th June 2012, at 1:51PM

Prohost15 Issues (Prohost15.34sp.com)

resolved

Description

Update at 12:14:55(BST): Update at 12:14:46(BST): This issue was resolved in the early hours of the 23rd by our engineers. Apologies for the lack of an update sooner.

Update at 22:32:39(BST): Update at 06:20:04(BST): Unfortunately prohost15 is currently experiencing issues again. All web services are currently down however email is unaffected. Our engineers are investigating into the matter at hand trying to find the cause so we can bring service back up and running as soon as possible. As of yet we are unsure if the cause is the same or a new one. WE will post an update once we get more information from the engineers.

Update at 13:39:15(BST): A patch has been put in place now and the hosting is running as normal again. If there is any lingering issues with your website please raise a support ticket so we can investigate.

Update at 22:07:08(BST): The issues affecting this server have now been resolved by our engineer and a fix is in the works to prevent the issue from happening again.

The professional hosting server prohost15 is currently experiencing issues which will be affecting all websites based services such as FTP, SFTP, HTTP and MYSQL. Mail services however remain unaffected.

Our engineers are currently investigating into this issue and do hope to have it resolved as soon as possible.

Please accept our apologies for any inconvenience caused and our assurances we are working as swiftly as possible to resume services. We will post more information as we get it from the engineers.

Start Time

19th June 2012, at 8:14PM

Resolution Time

25th June 2012, at 11:14AM

Reseller server7 issues (Server7.xenserve.com)

resolved

Description

Update at 20:10:11(BST): The server has been performing as normal since this mornings fix implemented by our engineers. IF there is any lingering problems since this please do raise a support ticket for investigation.

Update at 08:04:36(BST): The engineers have had to reboot the server and it has now come back up fully. You may notice slow performance whilst the engineers run a MySQL check over all databases to ensure there is no issues.

We are currently experiencing issues with server7 on reseller hosting. Our engineers are presently working on the issue at hand and hope to have the server up and running again shortly.

Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.

Start Time

19th June 2012, at 7:51AM

Resolution Time

19th June 2012, at 7:10PM

Phones unavailable

resolved

Description

Update at 13:25:45(BST): Phone service has been restored.


Our phone lines are currently unavailable. We are working with our suppliers to fix this problem as quickly as possible.

In the meantime, our support staff are still available by email as usual.

Start Time

15th June 2012, at 1:03PM

Resolution Time

15th June 2012, at 12:25PM

Server19.xenserve.com Offline (Server19.xenserve.com)

resolved

Description

Update at 15:12:42(BST): The issue has now been resolved with this server.All services are now back online. Apologies for any inconvenience caused.

Update at 14:56:42(BST):
The server is undergoing an emergency reboot now. We thank you for your patience.

Engineers are currently looking into issues on this server. Apologies for any inconvenience caused.

Start Time

14th June 2012, at 2:45PM

Resolution Time

14th June 2012, at 2:12PM

Network slowdown

resolved

Description

Update at 23:00:27(BST): It seems that resellerhost2 has been hit once more affecting all the virtual reseller machines therein (2,6,7,8) - we continue to investigate this issue.

Update at 22:57:42(BST): Most services and servers should now be back to full speeds.

Update at 22:43:04(BST): Remaining affected systems are VPS10 and resellerhost2 which in turn hosts the virtual systems: reseller2, 6, 7 and 8.

Update at 22:25:16(BST): Network speeds should be back to better levels now as we remove hacked accounts.

Update at 22:17:58(BST): We have discovered a number of hacked user accounts being abused, which are now being cleaned down.

We are presently investigating an issue creating some network slow downs across our network.

Start Time

4th June 2012, at 10:04PM

Resolution Time

4th June 2012, at 10:00PM