Update at 23:15:49(BST): The issue has now been resolved with this server.
23rd June 2012, at 11:05PM
23rd June 2012, at 10:15PM
Update at 23:16:53(BST): The issue has now been resolved with this server.
All mail now back online. Thank you for your patience.
We are presently undertaking emergency work on one of our mailstore servers, in our email cluster. This will allow us to deploy additional resources. The maintenance work will mean all mailboxes will be unavailable for approximately 10-15 minutes. No email will be lost, email access will simply be unavailable during the period.
22nd June 2012, at 11:05PM
22nd June 2012, at 10:16PM
Update at 14:51:10(BST): This issue was caused by an error with a PHP module on the server. Our engineers located the issue and have since resolved it.
We are currently experiencing issues with server16 on reseller hosting. Our engineers are presently working on the issue at hand and hope to have the server up and running again shortly.
This is affecting webmail and wordpress sites predominantly and resulting in an "err_empty response" or similar.
Please accept our apologies for any inconvenience caused and our assurances that we are working as quickly as possible to get this resolved.
20th June 2012, at 1:17PM
20th June 2012, at 1:51PM
Update at 12:14:55(BST): Update at 12:14:46(BST): This issue was resolved in the early hours of the 23rd by our engineers. Apologies for the lack of an update sooner.
Update at 22:32:39(BST): Update at 06:20:04(BST): Unfortunately prohost15 is currently experiencing issues again. All web services are currently down however email is unaffected. Our engineers are investigating into the matter at hand trying to find the cause so we can bring service back up and running as soon as possible. As of yet we are unsure if the cause is the same or a new one. WE will post an update once we get more information from the engineers.
Update at 13:39:15(BST): A patch has been put in place now and the hosting is running as normal again. If there is any lingering issues with your website please raise a support ticket so we can investigate.
Update at 22:07:08(BST): The issues affecting this server have now been resolved by our engineer and a fix is in the works to prevent the issue from happening again.
The professional hosting server prohost15 is currently experiencing issues which will be affecting all websites based services such as FTP, SFTP, HTTP and MYSQL. Mail services however remain unaffected.
Our engineers are currently investigating into this issue and do hope to have it resolved as soon as possible.
Please accept our apologies for any inconvenience caused and our assurances we are working as swiftly as possible to resume services. We will post more information as we get it from the engineers.
19th June 2012, at 8:14PM
25th June 2012, at 11:14AM
Update at 20:10:11(BST): The server has been performing as normal since this mornings fix implemented by our engineers. IF there is any lingering problems since this please do raise a support ticket for investigation.
Update at 08:04:36(BST): The engineers have had to reboot the server and it has now come back up fully. You may notice slow performance whilst the engineers run a MySQL check over all databases to ensure there is no issues.
We are currently experiencing issues with server7 on reseller hosting. Our engineers are presently working on the issue at hand and hope to have the server up and running again shortly.
Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.
19th June 2012, at 7:51AM
19th June 2012, at 7:10PM
Update at 13:25:45(BST): Phone service has been restored.
15th June 2012, at 1:03PM
15th June 2012, at 12:25PM
Update at 15:12:42(BST): The issue has now been resolved with this server.All services are now back online. Apologies for any inconvenience caused.
Update at 14:56:42(BST):
The server is undergoing an emergency reboot now. We thank you for your patience.
Engineers are currently looking into issues on this server. Apologies for any inconvenience caused.
14th June 2012, at 2:45PM
14th June 2012, at 2:12PM
Update at 23:00:27(BST): It seems that resellerhost2 has been hit once more affecting all the virtual reseller machines therein (2,6,7,8) - we continue to investigate this issue.
Update at 22:57:42(BST): Most services and servers should now be back to full speeds.
Update at 22:43:04(BST): Remaining affected systems are VPS10 and resellerhost2 which in turn hosts the virtual systems: reseller2, 6, 7 and 8.
Update at 22:25:16(BST): Network speeds should be back to better levels now as we remove hacked accounts.
Update at 22:17:58(BST): We have discovered a number of hacked user accounts being abused, which are now being cleaned down.
We are presently investigating an issue creating some network slow downs across our network.
4th June 2012, at 10:04PM
4th June 2012, at 10:00PM
Update at 10:05:13(BST): Power has now been restored and all services should be functioning as normal.
Update at 09:57:34(BST): prohosts12 and 14 have now been restored to service. The SMTP service has also been restored. These were not directly affected by the power failure so we have been able to restore them before that is resolved. Engineers continue to work on the power failure.
Update at 09:24:02(BST): The engineers have confirmed that this is a power issue and that a faulty piece of equipment is causing one power supply to trip as soon as it is connected. They are now narrowing down the exact piece of equipment so that we can remove it.
Update at 08:43:53(BST): During these SMTP issues customers are still able to log in to their webmail at http://webmail.yourdomain (where yourdomain is your domain name) and send emails.
Update at 08:26:56(BST): Our engineers are still investigating into the issues at present but it appears that our SMTP service is also affected by these issues, customers will notice mail is failing to send and the server appears to be timing out or asking for log on credentials. Do not enter details again at this point but leave it for the time being. Once we have the issue resolved simply restart you mail client and the mail should then send fine.
We are currently experiencing network issues that is causing the below servers to be slow or unresponsive.
Prohost12.34sp.com
Prohost14.34sp.com
Server16.xenserve.com
Server18.xenserve.com
SMTP Array
Our engineers are investigating into this at this moment and hope to have this resolved shortly.
Please accept out apologies for any inconvenience caused and our assurances we are doing all we can to get this resolved as swiftly as possible.
31st May 2012, at 8:02AM
31st May 2012, at 9:05AM
Update at 20:37:47(BST): All smtp servers are now back online , there should be no email loss due to this issue it will just have been queued on the authentication server and will still be delivered.
We will be bringing a few more servers online this upcoming week on different locations on our network so that should something like this occur again it will not affect this.
26th May 2012, at 3:18PM
26th May 2012, at 7:37PM