34SP.com System Status History

Description

Update at 22:24:34(BST): Update at 00:30:52(BST): At around 8.30PM (August 14th) we were forced to restart bind on our primary DNS server (ns.34sp.com). Bind is the system that converts domain name addresses to IP addresses. Previously undetected configuration errors on the system meant that bind did not restart automatically. Work began immediately on investigating and correcting several configuration records that were corrupted. During this time our secondary DNS server (ns2.34sp.com) was unaffected and continued to serve DNS.

The primary DNS system was restored at approximately 11.40PM. Any affected users would have seen services restored at this time. Please note that each end user would have been affected differently; depending on ISP caching and access of nameservers, many users would experience no loss of service. For affected users, email sent during the event, should be queued by the sending mail server and redelivered without fault.

The nature of this fault was quite rare, and the causes now rectified. We do not anticipate a repeat of this event.

Start Time

14th August 2012, at 11:47PM

Description

Update at 16:31:26(BST): The issue has now been resolved with this server.We are currently rebooting the server as an emergency measure. Apologies for any inconvenience caused.

Start Time

14th August 2012, at 12:44PM

Description

Update at 09:26:25(BST): The issue has now been resolved with this server.We discovered a number of compromised private servers within our network that were sending out huge volumes of traffic. We tracked each one down, cleared them up and informed the customers. This was actioned late Sunday evening and we've been monitoring the situation since. Everything is now clear and running as expected.

We are currently aware of some network issues and our engineers have been notified. The cause is currently being identified and we're hoping to have this resolved shortly.
We apologise for the inconvenience caused.

Start Time

5th August 2012, at 7:37PM

Description

Update at 12:38:41(BST): From 30th July to 3rd August, phone support will be available from 8:00am to 5:00pm. This represents a slight reduction in our normal hours and is a result of staff shortages. Normal hours will resume as of Saturday 4th August.

Start Time

30th July 2012, at 4:36PM

Description

Update at 16:34:48(BST): The issue has now been resolved with this server.

---

Update at 12:22:25(BST): We have discovered an issue with the Prohost4 server. The engineers are looking into this and have rebooted the server. We'll update as soon as we have further information.

Start Time

26th July 2012, at 12:20PM

Description

Update at 07:48:25(BST): The issue has now been resolved with this server.Update at 07:48:17(BST): All services are now back online on the server.

---

Update at 07:44:10(BST): Services are now coming back online on the server.

---

Prohost7 has been rebooted and is currently running a disk check - it should be back online in the next few minutes.

Start Time

26th July 2012, at 7:41AM

Description

Update at 10:57:15(BST): Update at 12:08:40(BST): Update at 12:03:47(BST): IP has now been moved to the new server and all sites/services should now be available again.

If you are experiencing any issues with this migration please do open a ticket to support.

---

Update at 10:53:56(BST): POP/IMAP and Web services are now being stopped on the server as well

We expect the downtime to be around 1hr from this point.

---

Update at 10:41:33(BST): FTP and incoming email have been disabled on the kitt server to minimise changes during the move.

All email should be queued at sending end whilst this is happening.

Web services will be going offline shortly as well

---

Update at 17:04:44(BST): Update at 17:02:55(BST): The initial data synchronisation is taking longer that originally anticipated. As no services have yet been affected we will be completing the final phase of the migration tomorrow, Wednesday 18th of July. Please avoid making any changes to your site settings in the siteadmin area. Any changes made will not be copied across at this time.

Please check this page for further updates on this server migration.

---

As per email sent out last week, this server is undergoing a migration today. Please avoid making any changes in the 'siteadmin' area as these WILL be lost.

We will update this post when the migration has completed or if any issues are found along the way.

Start Time

17th July 2012, at 8:51AM

Description

Update at 11:01:47(BST): Update at 00:09:03(BST): A hardware issue has now been resolved and the server is back online. All should remain okay now and we'll continue to closely monitor this.

Update at 21:27:52(BST): An engineer is now on their way to the datacentre to investigate the fault, as remote access has failed.

We are currently experiencing issues with a personal hosting plan server - adam. Our engineers are presently looking into the issue and hope to have the server up and running again shortly.

Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.

Start Time

14th July 2012, at 4:30PM

Description

Update at 21:27:16(BST): Update at 19:26:49(BST): Email authentication should be working once more.

We have detected a corruption of an internal database that has caused our SMTP authentication system to briefly halt.

This is a minor error that should be corrected momentarily and services will be restored.

Start Time

13th July 2012, at 6:49PM

Description

Update at 16:41:04(BST): All Services working as expected now the infections are cleaned.

Update at 15:59:31(BST): Services are back and the infected sites have been disabled.

The engineers have discovered a number of hacked accounts on the system and are disabling them and contacting the owners. The services should be back shortly. We apologise for the inconvenience caused.

Start Time

13th July 2012, at 3:36PM