Update at 09:26:25(BST): The issue has now been resolved with this server.We discovered a number of compromised private servers within our network that were sending out huge volumes of traffic. We tracked each one down, cleared them up and informed the customers. This was actioned late Sunday evening and we've been monitoring the situation since. Everything is now clear and running as expected.
We are currently aware of some network issues and our engineers have been notified. The cause is currently being identified and we're hoping to have this resolved shortly.
We apologise for the inconvenience caused.
5th August 2012, at 7:37PM
6th August 2012, at 8:26AM
Update at 12:38:41(BST): From 30th July to 3rd August, phone support will be available from 8:00am to 5:00pm. This represents a slight reduction in our normal hours and is a result of staff shortages. Normal hours will resume as of Saturday 4th August.
30th July 2012, at 4:36PM
6th August 2012, at 11:38AM
Update at 16:34:48(BST): The issue has now been resolved with this server.
26th July 2012, at 12:20PM
30th July 2012, at 3:34PM
Update at 07:48:25(BST): The issue has now been resolved with this server.Update at 07:48:17(BST): All services are now back online on the server.
26th July 2012, at 7:41AM
26th July 2012, at 6:48AM
Update at 10:57:15(BST): Update at 12:08:40(BST): Update at 12:03:47(BST): IP has now been moved to the new server and all sites/services should now be available again.
If you are experiencing any issues with this migration please do open a ticket to support.
17th July 2012, at 8:51AM
19th July 2012, at 9:57AM
Update at 11:01:47(BST): Update at 00:09:03(BST): A hardware issue has now been resolved and the server is back online. All should remain okay now and we'll continue to closely monitor this.
Update at 21:27:52(BST): An engineer is now on their way to the datacentre to investigate the fault, as remote access has failed.
We are currently experiencing issues with a personal hosting plan server - adam. Our engineers are presently looking into the issue and hope to have the server up and running again shortly.
Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.
14th July 2012, at 4:30PM
19th July 2012, at 10:01AM
Update at 21:27:16(BST): Update at 19:26:49(BST): Email authentication should be working once more.
We have detected a corruption of an internal database that has caused our SMTP authentication system to briefly halt.
This is a minor error that should be corrected momentarily and services will be restored.
13th July 2012, at 6:49PM
14th July 2012, at 8:27PM
Update at 16:41:04(BST): All Services working as expected now the infections are cleaned.
Update at 15:59:31(BST): Services are back and the infected sites have been disabled.
The engineers have discovered a number of hacked accounts on the system and are disabling them and contacting the owners. The services should be back shortly. We apologise for the inconvenience caused.
13th July 2012, at 3:36PM
13th July 2012, at 3:41PM
Update at 10:59:40(BST): The Engineers are satisfied the server is performing as normal after a fix was put in place.
Update at 08:52:03(BST): The issue has now been resolved with this server. We will continue to monitor this for the next hour. Apologies for any inconvenience caused.
Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.
13th July 2012, at 8:48AM
13th July 2012, at 9:59AM
Update at 16:44:57(BST): The issue has now been resolved with this server. Apologies for any inconvenience caused.
We are currently experiencing issues with server20 on reseller hosting. Our engineers are presently looking into the issue and hope to have the server up and running again shortly.
Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.
7th July 2012, at 12:34PM
7th July 2012, at 3:44PM