34SP.com System Status History

Description

Update at 01:40:43(BST): The issue has now been resolved with this server.The server has been restarted and the fault corrected. All services should now be restored

This server is presently down and we are investigating the fault.

Start Time

4th October 2012, at 1:13AM

Description

Update at 11:30:48(BST):
Update at 00:08:39(BST): This was back online after around 10minutes - do let us know if you do find any issues due to the changes made.

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Over the next 30 minutes we will be bringing more storage online for the mail servers, this will involve approximatly 20minutes of downtime where email will not be accessible.

This is necessary work and we hope to have the service back up quicker than this.

If you do have any issues after this has taken place please do get in contact with us.

Thanks

Start Time

2nd October 2012, at 11:00PM

Description

Update at 18:33:50(BST): The issue has now been resolved with this server.Phone Support is temporarily unavailable. This should be returned to normal operation soon - in the meantime we apologise for any inconvenience caused.

Start Time

1st October 2012, at 5:37PM

Description

Update at 10:38:26(BST): Update at 10:38:00(BST): The database has been restored to service so our site and SMTP should now be functioning correctly.

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Update at 10:00:55(BST): These issues are also affecting outgoing (SMTP) email.

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Update at 08:47:09(BST): We are currently performing emergency maintenance across the 34SP accounts database as a result of an unscheduled server restart last night.

We are currently experiencing issues with the login system for our main control panel. On attempting to login you will receive a Session Expiry warning.

Our engineers are working on this at present and should hopefully have it resolved shortly and we will provide an update when resolved.

34SP apologies for any inconvenience caused.

Start Time

25th September 2012, at 8:23AM

Description

Update at 18:45:16(BST): Update at 18:44:26(BST): Update at 12:25:05(BST): We have identified issues with incoming email delays.

We are processing mail as fast as we can. This will however take some time to catch up.

Your patience is appreciated.

Apologies for any inconvenience caused.

Start Time

21st September 2012, at 11:50AM

Description

Update at 14:26:03(BST): The issue has now been resolved with this server.Our engineers resolved the issue around 12:10 and have continued to monitor the server since. All signs appear to be good and the server is functioning again as expected.

Update at 09:08:34(BST): We currently have an engineer on route to the data centre to investigate into this fault as the server is currently nonresponsive on a remote. Once they arrive we believe the server should be up again shortly.

We are presently investigating a fault affecting the max.34sp.com server. It is presently down.

Start Time

20th September 2012, at 4:00AM

Description

Update at 11:33:31(BST): Full service was restored on this server shortly after the previous update.

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Update at 12:47:13(BST): An on-site engineer has now got the server back up. A few checks are being carried out. All should be fine from here on. We will continue to closely monitor this server though.

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Update at 11:19:04(BST): We currently have engineers on site investigating into this matter. As soon as we receive further updates regarding this from them we will post information.

The personal hosting server Lothos is currently not reachable, we are unsure to the reason for this outage at present but our engineers have been notified regarding this and investigations are beginning soon.

As soon as we receive any more information from them we will update this page. 34SP apologizes for any inconvenience caused.

Start Time

17th September 2012, at 6:20AM

Description

Update at 10:55:57(BST): All servers have now been restored to service.

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Update at 08:25:32(BST): max.34sp.com has been restored to service. Engineers continue to work on lothos.34sp.com

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Update at 08:21:36(BST): All servers have now been succesfully migrated and restored to service except for max.34sp.com and lothos.34sp.com. Engineers are working to complete these two now.

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The following servers are now down for their migration, as notified to users on the servers. We will restore them to service as soon as possible, and expect this to be in line with the notified outage.

business1.34sp.com
business2.34sp.com
business4.34sp.com
business5.34sp.com
business7.34sp.com

lothos.34sp.com
max.34sp.com
twiki.34sp.com
adam.34sp.com
bill.34sp.com

vps24.34sp.com

prohost6.34sp.com

server1.xenserve.com
server2.xenserve.com
server3.xenserve.com
server4.xenserve.com
server5.xenserve.com
server6.xenserve.com
server7.xenserve.com
server8.xenserve.com
server9.xenserve.com
server10.xenserve.com
server11.xenserve.com
server12.xenserve.com
server13.xenserve.com
server14.xenserve.com

Start Time

16th September 2012, at 12:19AM

Description

Update at 15:50:49(BST): The issue has now been resolved with this server.Engineers have completed a reboot. The cause has been traced to a poorly written script on a users website. The script has been suspended and the user notified.

Update at 15:45:50(BST): Engineers have rebooted the server and are checking services as they come back online. This process can take up to 20 minutes, so please do bear with us.

Prohost7 is pinging but reported as unresponsive. SSH access is also offline. Please bear with us whilst engineers attempt to gain access in order to restore service.

Start Time

15th September 2012, at 3:26PM

Description

Update at 08:32:48(BST): Due to an issue with the fire alarm system in the building which houses our offices, phone support has been taken temporarily offline at this time.

Start Time

13th September 2012, at 7:10PM