34SP.com System Status History

Description

Update at 19:16:25(BST): Update at 19:16:16(BST): With apologies for the lack of updates throughout the day, we are pleased to report that this server has been restored to service.

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Our engineers are currently performing an emergency restart as part of investigation in to the servers recent performance issues. The server and services will take longer than normal to come back up and running due to additional scripts running to try and isolate problems.

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34SP apologies for any inconvenience caused during by this work.

Start Time

7th October 2012, at 10:11AM

Description

Update at 10:05:22(BST): Our engineers have now resolved the database issue and have performed maintenance across it. During this time you may have encountered issues with SMTP. If you have, please restart your mail client and this should work fine.

34SP apologies for any inconvenience this may have caused you.

The 34SP.com database server that runs our site and several authentication services is presently offline.

We are presently looking into this.

Start Time

7th October 2012, at 3:36AM

Description

Update at 12:21:47(BST): The issue has now been resolved with this server.

Engineers are currently working on the Ash server mail queue. There have been some delays caused by spamming. We are working to clear this as quickly as possible. Apologies for any inconvenience caused.

Start Time

4th October 2012, at 9:26AM

Description

Update at 01:40:43(BST): The issue has now been resolved with this server.The server has been restarted and the fault corrected. All services should now be restored

This server is presently down and we are investigating the fault.

Start Time

4th October 2012, at 1:13AM

Description

Update at 11:30:48(BST):
Update at 00:08:39(BST): This was back online after around 10minutes - do let us know if you do find any issues due to the changes made.

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Over the next 30 minutes we will be bringing more storage online for the mail servers, this will involve approximatly 20minutes of downtime where email will not be accessible.

This is necessary work and we hope to have the service back up quicker than this.

If you do have any issues after this has taken place please do get in contact with us.

Thanks

Start Time

2nd October 2012, at 11:00PM

Description

Update at 18:33:50(BST): The issue has now been resolved with this server.Phone Support is temporarily unavailable. This should be returned to normal operation soon - in the meantime we apologise for any inconvenience caused.

Start Time

1st October 2012, at 5:37PM

Description

Update at 10:38:26(BST): Update at 10:38:00(BST): The database has been restored to service so our site and SMTP should now be functioning correctly.

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Update at 10:00:55(BST): These issues are also affecting outgoing (SMTP) email.

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Update at 08:47:09(BST): We are currently performing emergency maintenance across the 34SP accounts database as a result of an unscheduled server restart last night.

We are currently experiencing issues with the login system for our main control panel. On attempting to login you will receive a Session Expiry warning.

Our engineers are working on this at present and should hopefully have it resolved shortly and we will provide an update when resolved.

34SP apologies for any inconvenience caused.

Start Time

25th September 2012, at 8:23AM

Description

Update at 18:45:16(BST): Update at 18:44:26(BST): Update at 12:25:05(BST): We have identified issues with incoming email delays.

We are processing mail as fast as we can. This will however take some time to catch up.

Your patience is appreciated.

Apologies for any inconvenience caused.

Start Time

21st September 2012, at 11:50AM

Description

Update at 14:26:03(BST): The issue has now been resolved with this server.Our engineers resolved the issue around 12:10 and have continued to monitor the server since. All signs appear to be good and the server is functioning again as expected.

Update at 09:08:34(BST): We currently have an engineer on route to the data centre to investigate into this fault as the server is currently nonresponsive on a remote. Once they arrive we believe the server should be up again shortly.

We are presently investigating a fault affecting the max.34sp.com server. It is presently down.

Start Time

20th September 2012, at 4:00AM

Description

Update at 11:33:31(BST): Full service was restored on this server shortly after the previous update.

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Update at 12:47:13(BST): An on-site engineer has now got the server back up. A few checks are being carried out. All should be fine from here on. We will continue to closely monitor this server though.

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Update at 11:19:04(BST): We currently have engineers on site investigating into this matter. As soon as we receive further updates regarding this from them we will post information.

The personal hosting server Lothos is currently not reachable, we are unsure to the reason for this outage at present but our engineers have been notified regarding this and investigations are beginning soon.

As soon as we receive any more information from them we will update this page. 34SP apologizes for any inconvenience caused.

Start Time

17th September 2012, at 6:20AM