34SP.com System Status History

Description

Update at 13:46:44(GMT): The issue has now been resolved with this server.This issue has now been resolved and sites should be loading as normal.

Our engineers are currently investigating an issue with the database on the server. They're making some changes and performance should be back to normal shortly. We apologise for the inconvenience caused.

Start Time

5th December 2012, at 1:33PM

Description

Update at 23:11:51(GMT): This issue is now marked as resolved.

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Update at 22:56:04(GMT): Full service has now been restored. Affected customers will be contacted regarding this outage, though this will likely be on Monday. If you are still seeing any issues, please don't hesitate to contact our support in the normal way.

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Update at 21:50:59(GMT): We are seeing some intermittent service being restored over the broken link. More updates as we have them.

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Update at 20:33:23(GMT): The latest update we have from our provider is that the management card has arrived on site but is insufficient to repair the problem. We have asked for clarification and an updated estimated time to repair but have not yet received this. We will continue to post more updates as we receive them.

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Update at 19:09:56(GMT): The replacement management card is still en route to the failure location. We will provide further updates as soon as we receive them.

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Update at 18:17:25(GMT): The next update from our suppliers is due at approximately 18:40, and will will post a further update once we receive that.

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Update at 16:38:37(GMT): We have now been informed that a failed management card has been identified and a spare is currently being taken to site. The time taken will depend on traffic, but should be in the region of 2 hours.

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Update at 16:14:05(GMT): Engineers from the fibre provider and their equipment vendor are now on site at the break point. We have not yet been provided with time to fix.

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Update at 15:45:43(GMT): Our provider are not yet able to provide an update as to when the fibre break is likely to be repaired, though they have located the break.

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Update at 13:20:25(GMT): No news from the affected transit provider yet. We have been re-routing affected servers. A large amount are now back on-line. The few remaining ones we hope to have back as soon as we can.

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Update at 12:10:16(GMT): Update on issue - There's been a fibre break which is currently affecting around 1/3 of our network. Our transit providers are working on this with highest priority. We are also working on options to work around this problem. Hopefully more updates soon.

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We're currently seeing some network issues causing a temporary lack of service to some websites. Our engineers are currently on site and looking into this. We hope to have this resolved shortly.

Start Time

23rd November 2012, at 11:38AM

Description

Update at 16:10:36(GMT):

We have now resolved this issue. Apologies for any inconvenience caused.

Our engineers are currently investigating a high load on the server. They're making some changes and performance should be back to normal shortly. We apologise for the inconvenience caused.

Start Time

15th November 2012, at 3:35PM

Description

Update at 16:07:06(GMT): Last week during the planned maintenance period for this server, the server hardware was replaced. Since this we have not been aware of any further issues.

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We are aware of intermittent slow responses from server18.xenserve.com and are currently investigating the cause of this.

Start Time

9th November 2012, at 11:19AM

Description

Update at 23:03:33(GMT): The issue has now been resolved with this server.All services are now restored.

This server is presently offline and we are investigating the fault.

Start Time

7th November 2012, at 10:49PM

Description

Update at 22:44:46(GMT): The issue has now been resolved with this server.Upgrades are now complete and all services restored.

Update at 22:34:15(GMT): Email services are now going offline for approximately ten minutes.

Update at 22:32:34(GMT): In order to conduct critical updates - email services for users of the Atmail system will go offline in approximately five minutes.

The upgrade is expected to take no longer than 10-15 minutes.

Start Time

7th November 2012, at 10:31PM

Description

Update at 09:56:12(GMT): No further issues detected

Update at 09:55:49(GMT): Update at 16:07:51(GMT): Server9 is now back and a full disk check is now completed. Apologies for any inconvenience caused.

Server9 is currently undergoing a reboot and full disk-check. We should have everything back soon.

Start Time

7th November 2012, at 3:52PM

Description

Update at 14:21:11(GMT): The issue has now been resolved with this server.As suspected, this was a packet flood aimed at a server on our network. We are looking into why this happened and hope to avoid it happening in future. As it was from an external source, this isn't as simple as removing an account on a server or similar.

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We are currently experiencing network issues. This is believed to be an inbound flood. We will update status once we know more. Apologies for any inconvenience caused.

Start Time

2nd November 2012, at 1:04PM

Description

Update at 09:06:31(GMT): Please note that phone support on Thursday 1st November will run from 8am -> 5pm only. Email support will be unaffected at this time.

Start Time

1st November 2012, at 12:03PM

Description

Update at 17:00:57(GMT): The issue has now been resolved with this server.This seems to have resolved the issue and the server is running as expected.

Update at 13:21:31(GMT): We're currently rebooting the server to assign more memory to it in order to prevent the ongoing issues we've been seeing.

Update at 17:06:51(GMT): We are aware of intermittent faults affecting the prohost10.34sp.com

We are presently keeping a very careful eye on this system and working to track down the specific issue which we believe to be software related at this time.

Start Time

31st October 2012, at 5:06PM