34SP.com System Status History

Description

Update at 13:26:07(GMT): The issue has now been resolved with this server.

We have had to reboot prohost8 as it became unresponsive.
Apologies for any inconvenience caused.

Start Time

27th December 2012, at 1:18PM

Description

Update at 00:30:03(GMT): The issue has now been resolved with this server.All servers were back online around 11.30PM.

Please note prohost servers 10-16 are being moved as per our planned maintenance.

These servers are being physically moved inside our facility to our newest area/network, and will be back online momentarily.

Start Time

20th December 2012, at 10:03PM

Description

Update at 12:51:07(GMT): The issue has now been resolved with this server.This has now completed and all services are now back online. Apologies for any inconvenience caused.


We are currently performing an emergency disk check on this server.

Websites will be unavailable during this time. Apologies for any inconvenience caused.

Start Time

18th December 2012, at 12:48PM

Description

Update at 11:31:18(GMT): This issue was resolved last night, apologies for the lack of updates to the status page.

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We are currently looking into an issue affecting our network, causing some sites to become unavailable.

Start Time

13th December 2012, at 11:14PM

Description

Update at 17:14:33(GMT): All accounts have now been migrated off this server and it has been removed from service.

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Update at 23:48:43(GMT): We have managed to get VPS21 back online and serving data, although we believe there to be an as yet undiagnosed hardware fault. With this in mind, we will be migrating all sites off of this system to a different server tomorrow (Wed Dec 12). In the meantime we expect the server to remain up.

Update at 23:33:15(GMT): The hardware case is lodged with Dell and we expect their engineer on site by 3am at the latest to resolve the issue.

Update at 22:23:21(GMT): We have been unable to restore the server. As a result we are utilising our support contract with Dell. This contract affords us, on site, hardware replacement within a four hour window. More updates as and when we confirm more with Dell.

This server is presently offline. The server was being moved within our datacenter facility as per a planned move, but has failed to boot back up after its physical move.

Engineers are looking at this now.

Start Time

11th December 2012, at 9:54PM

Description

Update at 21:53:58(GMT): Update at 07:46:10(GMT): The server is currently responding again and all services should be back up and running as normal. The server is currently being monitored to ensure that the issue does not reoccur.

Our server VPS 24 is currently not responding. Our engineers have been notified and investigations will commence shortly. Once the issue has been isolated the server should be back up and working again shortly after.

34SP apologies for any inconvenience caused and we will post further updates when we receive information from the engineers working on the issue.

Start Time

11th December 2012, at 5:56AM

Description

Update at 09:58:55(GMT): Update at 09:46:05(GMT): Update at 09:45:29(GMT): The issue has now been resolved with this server.Our engineers have tracked the issue down to the host and resolved it. Server2 is now back up and running.


The server had stopped responding. Our engineers are issuing a reboot and scan on the server before bringing it back online to ensure everything is ok. They will then track why the issue originally occurred.
We apologise for the inconvenience caused.

Start Time

7th December 2012, at 9:15AM

Description

Update at 07:12:30(GMT): The issue has now been resolved with this server.Update at 18:06:33(GMT): We have just received news that two major transit carriers will both be taking maintenance steps this evening.

Both Cogent and IXReach will be performing maintenance work between the hours of 23:00 and 06:00. Both indicate their work should take no more than 30 minutes. If both maintenance windows occur at the same time, there may be downtime.

Ideally we would give our users a big heads up on a major event like this, and take the necessary steps to prevent downtime, but one provider has only given us 8 hours notice, which has severely limited our options for response.

This status page will be updated if the two windows do overlap by chance.

Start Time

6th December 2012, at 5:38PM

Description

Update at 13:46:44(GMT): The issue has now been resolved with this server.This issue has now been resolved and sites should be loading as normal.

Our engineers are currently investigating an issue with the database on the server. They're making some changes and performance should be back to normal shortly. We apologise for the inconvenience caused.

Start Time

5th December 2012, at 1:33PM

Description

Update at 23:11:51(GMT): This issue is now marked as resolved.

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Update at 22:56:04(GMT): Full service has now been restored. Affected customers will be contacted regarding this outage, though this will likely be on Monday. If you are still seeing any issues, please don't hesitate to contact our support in the normal way.

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Update at 21:50:59(GMT): We are seeing some intermittent service being restored over the broken link. More updates as we have them.

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Update at 20:33:23(GMT): The latest update we have from our provider is that the management card has arrived on site but is insufficient to repair the problem. We have asked for clarification and an updated estimated time to repair but have not yet received this. We will continue to post more updates as we receive them.

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Update at 19:09:56(GMT): The replacement management card is still en route to the failure location. We will provide further updates as soon as we receive them.

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Update at 18:17:25(GMT): The next update from our suppliers is due at approximately 18:40, and will will post a further update once we receive that.

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Update at 16:38:37(GMT): We have now been informed that a failed management card has been identified and a spare is currently being taken to site. The time taken will depend on traffic, but should be in the region of 2 hours.

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Update at 16:14:05(GMT): Engineers from the fibre provider and their equipment vendor are now on site at the break point. We have not yet been provided with time to fix.

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Update at 15:45:43(GMT): Our provider are not yet able to provide an update as to when the fibre break is likely to be repaired, though they have located the break.

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Update at 13:20:25(GMT): No news from the affected transit provider yet. We have been re-routing affected servers. A large amount are now back on-line. The few remaining ones we hope to have back as soon as we can.

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Update at 12:10:16(GMT): Update on issue - There's been a fibre break which is currently affecting around 1/3 of our network. Our transit providers are working on this with highest priority. We are also working on options to work around this problem. Hopefully more updates soon.

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We're currently seeing some network issues causing a temporary lack of service to some websites. Our engineers are currently on site and looking into this. We hope to have this resolved shortly.

Start Time

23rd November 2012, at 11:38AM