34SP.com System Status History

mail server upgrades (atmail services)

resolved

Description

Update at 22:44:46(GMT): The issue has now been resolved with this server.Upgrades are now complete and all services restored.

Update at 22:34:15(GMT): Email services are now going offline for approximately ten minutes.

Update at 22:32:34(GMT): In order to conduct critical updates - email services for users of the Atmail system will go offline in approximately five minutes.

The upgrade is expected to take no longer than 10-15 minutes.

Start Time

7th November 2012, at 10:31PM

Resolution Time

7th November 2012, at 10:44PM

Reseller server9 advisory (server9.xenserve.com)

resolved

Description

Update at 09:56:12(GMT): No further issues detected

Update at 09:55:49(GMT): Update at 16:07:51(GMT): Server9 is now back and a full disk check is now completed. Apologies for any inconvenience caused.

Server9 is currently undergoing a reboot and full disk-check. We should have everything back soon.

Start Time

7th November 2012, at 3:52PM

Resolution Time

8th November 2012, at 9:56AM

Network Issues

resolved

Description

Update at 14:21:11(GMT): The issue has now been resolved with this server.As suspected, this was a packet flood aimed at a server on our network. We are looking into why this happened and hope to avoid it happening in future. As it was from an external source, this isn't as simple as removing an account on a server or similar.



We are currently experiencing network issues. This is believed to be an inbound flood. We will update status once we know more. Apologies for any inconvenience caused.

Start Time

2nd November 2012, at 1:04PM

Resolution Time

2nd November 2012, at 2:21PM

Phone Support (n/a)

resolved

Description

Update at 09:06:31(GMT): Please note that phone support on Thursday 1st November will run from 8am -> 5pm only. Email support will be unaffected at this time.

Start Time

1st November 2012, at 12:03PM

Resolution Time

2nd November 2012, at 9:06AM

prohost10.34sp.com stability (prohost10.34sp.com)

resolved

Description

Update at 17:00:57(GMT): The issue has now been resolved with this server.This seems to have resolved the issue and the server is running as expected.

Update at 13:21:31(GMT): We're currently rebooting the server to assign more memory to it in order to prevent the ongoing issues we've been seeing.

Update at 17:06:51(GMT): We are aware of intermittent faults affecting the prohost10.34sp.com

We are presently keeping a very careful eye on this system and working to track down the specific issue which we believe to be software related at this time.

Start Time

31st October 2012, at 5:06PM

Resolution Time

1st November 2012, at 5:00PM

Prohost7 (prohost7.34sp.com)

resolved

Description

Update at 22:58:20(BST): Update at 22:53:01(BST): The server has been restarted and is now coming back online.

We are presently looking at an issue affecting availability of this server.

Start Time

21st October 2012, at 10:48PM

Resolution Time

21st October 2012, at 9:58PM

Prohost13 reboot (prohost13.34sp.com)

resolved

Description

Update at 16:29:42(BST): Update at 12:06:27(BST): Services are back up and running and we're monitoring the server to ensure it's running as expected.

We've encountered an issue on Prohost13 and our engineers are currently issuing a reboot of the server and a disk check.
We apologise for the inconvenience caused.

Start Time

19th October 2012, at 11:58AM

Resolution Time

19th October 2012, at 3:29PM

prohost7 emergency maintenance (prohost7.34sp.com)

resolved

Description

Update at 16:04:13(BST): This maintenance has been completed and the server is available as normal. We apologise for any inconvenience this has caused.



The prohost7 server is unavailable for a few minutes whilst it is moved to an alternative power supply.

We will have the server restored to functionality shortly.

Start Time

17th October 2012, at 3:53PM

Resolution Time

17th October 2012, at 3:04PM

Reseller server 12 (Reseller server 12)

resolved

Description

Update at 14:18:38(BST): We are currently aware of a fault affecting www performance on the server12 reseller server.

This is causing intermittent failure of the service. We are actively monitoring and analyzing this error in order to keep uptime high and also eradicate the issue.

Start Time

15th October 2012, at 4:56PM

Resolution Time

18th October 2012, at 1:18PM

BusiVPS SMTP authentication (All Business VPSes)

resolved

Description

Update at 10:39:48(BST): The issue has now been resolved with this server.Engineers have now tracked this down to a configuration file entry with an incorrect value on one server. This has been updated and SMTP services are now working correctly.

For the sake of clarity, although yesterdays hardware failure on VPS 26 as detailed below has now been resolved, there has been a knock on effect with SMTP authentication for some (though not all) BusinessVPS users. Due to the changeable nature if this issue, we have so far been unable to replicate it.

If you are experiencing problems sending mail and you are on a business level account, we recommend either altering your outgoing mail server to smtp.34sp.com OR using webmail for the time being. We will update this status once engineers have identified and resolved the authentication bug.

Start Time

12th October 2012, at 9:49AM

Resolution Time

12th October 2012, at 9:39AM