34SP.com System Status History

Description

Update at 10:38:26(BST): Update at 10:38:00(BST): The database has been restored to service so our site and SMTP should now be functioning correctly.

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Update at 10:00:55(BST): These issues are also affecting outgoing (SMTP) email.

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Update at 08:47:09(BST): We are currently performing emergency maintenance across the 34SP accounts database as a result of an unscheduled server restart last night.

We are currently experiencing issues with the login system for our main control panel. On attempting to login you will receive a Session Expiry warning.

Our engineers are working on this at present and should hopefully have it resolved shortly and we will provide an update when resolved.

34SP apologies for any inconvenience caused.

Start Time

25th September 2012, at 8:23AM

Description

Update at 18:45:16(BST): Update at 18:44:26(BST): Update at 12:25:05(BST): We have identified issues with incoming email delays.

We are processing mail as fast as we can. This will however take some time to catch up.

Your patience is appreciated.

Apologies for any inconvenience caused.

Start Time

21st September 2012, at 11:50AM

Description

Update at 14:26:03(BST): The issue has now been resolved with this server.Our engineers resolved the issue around 12:10 and have continued to monitor the server since. All signs appear to be good and the server is functioning again as expected.

Update at 09:08:34(BST): We currently have an engineer on route to the data centre to investigate into this fault as the server is currently nonresponsive on a remote. Once they arrive we believe the server should be up again shortly.

We are presently investigating a fault affecting the max.34sp.com server. It is presently down.

Start Time

20th September 2012, at 4:00AM

Description

Update at 11:33:31(BST): Full service was restored on this server shortly after the previous update.

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Update at 12:47:13(BST): An on-site engineer has now got the server back up. A few checks are being carried out. All should be fine from here on. We will continue to closely monitor this server though.

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Update at 11:19:04(BST): We currently have engineers on site investigating into this matter. As soon as we receive further updates regarding this from them we will post information.

The personal hosting server Lothos is currently not reachable, we are unsure to the reason for this outage at present but our engineers have been notified regarding this and investigations are beginning soon.

As soon as we receive any more information from them we will update this page. 34SP apologizes for any inconvenience caused.

Start Time

17th September 2012, at 6:20AM

Description

Update at 10:55:57(BST): All servers have now been restored to service.

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Update at 08:25:32(BST): max.34sp.com has been restored to service. Engineers continue to work on lothos.34sp.com

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Update at 08:21:36(BST): All servers have now been succesfully migrated and restored to service except for max.34sp.com and lothos.34sp.com. Engineers are working to complete these two now.

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The following servers are now down for their migration, as notified to users on the servers. We will restore them to service as soon as possible, and expect this to be in line with the notified outage.

business1.34sp.com
business2.34sp.com
business4.34sp.com
business5.34sp.com
business7.34sp.com

lothos.34sp.com
max.34sp.com
twiki.34sp.com
adam.34sp.com
bill.34sp.com

vps24.34sp.com

prohost6.34sp.com

server1.xenserve.com
server2.xenserve.com
server3.xenserve.com
server4.xenserve.com
server5.xenserve.com
server6.xenserve.com
server7.xenserve.com
server8.xenserve.com
server9.xenserve.com
server10.xenserve.com
server11.xenserve.com
server12.xenserve.com
server13.xenserve.com
server14.xenserve.com

Start Time

16th September 2012, at 12:19AM

Description

Update at 15:50:49(BST): The issue has now been resolved with this server.Engineers have completed a reboot. The cause has been traced to a poorly written script on a users website. The script has been suspended and the user notified.

Update at 15:45:50(BST): Engineers have rebooted the server and are checking services as they come back online. This process can take up to 20 minutes, so please do bear with us.

Prohost7 is pinging but reported as unresponsive. SSH access is also offline. Please bear with us whilst engineers attempt to gain access in order to restore service.

Start Time

15th September 2012, at 3:26PM

Description

Update at 08:32:48(BST): Due to an issue with the fire alarm system in the building which houses our offices, phone support has been taken temporarily offline at this time.

Start Time

13th September 2012, at 7:10PM

Description

Update at 00:36:47(BST): Update at 19:09:11(BST): Update at 16:06:03(BST): Some services are being brought back online while we continue to resolve the situation.

Update at 15:44:46(BST): The network issue has been restricted to a certain section of our network. This will still be affecting some clients and SMTP services. We're doing everything we can to resolve these issues as soon as possible.

The network issues are also affecting our SMTP services. We're hoping to have these resolved shortly

Update at 15:03:31(BST): Our engineers are on site at the datacentre and are investigating.


Update at 14:20:01(BST): We are aware of a problem affecting multiple servers at this time. Our engineers are investigating this. We are finding the route of the issue and will restore normal service as soon as possible. We apologise for the inconvenience caused.

Start Time

13th September 2012, at 3:07PM

Description

Update at 11:12:34(BST): No further issues reported


Update at 23:15:14(BST): All services are now back online, we will monitor this for a while just incase of any problems, please do let us know if you see any issues by contacting support.


Update at 23:11:14(BST):

Mail services are now offline whilst email is synced to new storage.

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Over the next 30-40 minutes we will be bringing additional storage online for the mail servers, this will involve approximatly 20-25minutes of downtime where email will not be accessible.

This is necessary work and we hope to have the service back up quicker than this.

If you do have any issues after this has taken place please do get in contact with us.

Thanks

Start Time

6th September 2012, at 11:06PM

Description

Update at 19:26:31(BST): The issue has now been resolved with this server.

We are currently experiencing delays to outgoing email. This was caused by an abused customer SMTP account. Spam emails have been removed and the back log is now being processed.

We would like to take this opportunity to remind customers to have up to date anti virus on their devices and to run scans regularly.
Please also do not use passwords that contain dictionary words as these can be hacked easily.

Apologies for any inconvenience caused.

Start Time

5th September 2012, at 10:27AM