34SP.com System Status History

Description

Please note there was about 5mins of downtime on the atmail cluster whilst some emergency movements of mail took place to ensure availablity in the future of mail storage.

This outage was less than 5 minutes - no email will have been lost during this process.

Start Time

6th July 2012, at 11:29PM

Description

Update at 11:07:45(BST): The issue has now been resolved with this server.

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Update at 08:54:04(BST): Unfortunately the server has just stooped responding again, our engineers are still working on this at present are are starting up all containers again. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to bring service back to normal as swiftly as we can.

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Around 07:50 our engineers managed to get this back up and running again and all containers back up again shortly after. They engineers are still looking into the root cause of this to try and isolate the issue to get it fully resolved for future.

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This server is presently unavailable. We are investigating the fault.

Start Time

6th July 2012, at 2:29AM

Description

Update at 18:50:05(BST): The issue has now been resolved with this server.Update at 18:48:54(BST): We are aware of an issue with authentication on the SMTP array. This issue is causing mail client's to refuse the password for the SMTP array. Our engineers are looking into this and we will update this page once we know more

Please do not re-enter any details at risk of incorrect details being used, just click cancel and try again once the issue is resolved.

Mac users specifically are advised to clear their cache, once the issue is resolved before re-attempting this.

Start Time

3rd July 2012, at 9:46AM

Description

Update at 13:34:02(BST): The issue has now been resolved with this server.The issue has now been resolved. Mail should now be sending as expected.

Engineers are in the process of restarting the SMTP array following a critical security update. Your mail password will remain unchanged, but may be being rejected whilst the servers are restarted. Please do not make any changes to your password(s) during this time.

Start Time

2nd July 2012, at 12:37PM

Description

Update at 08:33:55(BST): The issue has now been resolved with this server.Please note that due to staff sickness, phone support will only be available today, Wednesday, until 5pm. Email support will continue as normal. The phones will be back into normal availability at 8am tomorrow (Thursday) morning. Apologies for any inconvenience caused.

Start Time

27th June 2012, at 3:56PM

Description

Update at 15:50:43(BST): MySQL has been restored to service so this server is now functioning normally.

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Update at 15:11:12(BST): Most services are now restored, we are still working to restart the MySQL service on servr14.xenserve.com.

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Update at 14:49:34(BST): Engineers continue to work on this server, and have resolved a number of issues that had occurred. We are hopeful that the server will soon be restored to service.

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Update at 11:58:55(BST):

Engineers are currently trying to establish the fault. We thank you for your patience.

We have had to reboot the server as it had stopped responding. We hope to have it back on line as soon as possible. Apologies for any inconvenience caused.

Start Time

26th June 2012, at 11:46AM

Description

Update at 09:09:21(BST): The issue has now been resolved with this server. The downtime was just under 10 minutes and the work was successful.
All mail now back online. Thank you for your patience.

We are presently undertaking emergency work on one of our mailstore servers, in our email cluster. This will allow us to deploy additional resources. The maintenance work will mean all mailboxes will be unavailable for approximately 10-15 minutes. No email will be lost, email access will simply be unavailable during the period.

Start Time

25th June 2012, at 11:15PM

Description

Update at 16:20:55(BST): The issue has now been resolved with this server.Prohost4 is currently undergoing a reboot. Service should resume within 10 minutes.

Start Time

25th June 2012, at 4:05PM

Description

Update at 01:14:44(BST): The issue has now been resolved with this server.

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Accounts on servers prohost1.34sp.com, prohost3.34sp.com and prohost4.34sp.com are currently unavailable, we will have themn restored to service as soon as possible.

Start Time

23rd June 2012, at 11:52PM

Description

Update at 23:18:50(BST): The issue has now been resolved with this server.

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The server13.xenserve.com server is currently unavailable. We expect it to be available again shortly.

Start Time

23rd June 2012, at 11:06PM