Update at 16:41:04(BST): All Services working as expected now the infections are cleaned.
Update at 15:59:31(BST): Services are back and the infected sites have been disabled.
The engineers have discovered a number of hacked accounts on the system and are disabling them and contacting the owners. The services should be back shortly. We apologise for the inconvenience caused.
13th July 2012, at 3:36PM
13th July 2012, at 3:41PM
Update at 10:59:40(BST): The Engineers are satisfied the server is performing as normal after a fix was put in place.
Update at 08:52:03(BST): The issue has now been resolved with this server. We will continue to monitor this for the next hour. Apologies for any inconvenience caused.
Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.
13th July 2012, at 8:48AM
13th July 2012, at 9:59AM
Update at 16:44:57(BST): The issue has now been resolved with this server. Apologies for any inconvenience caused.
We are currently experiencing issues with server20 on reseller hosting. Our engineers are presently looking into the issue and hope to have the server up and running again shortly.
Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.
7th July 2012, at 12:34PM
7th July 2012, at 3:44PM
Please note there was about 5mins of downtime on the atmail cluster whilst some emergency movements of mail took place to ensure availablity in the future of mail storage.
This outage was less than 5 minutes - no email will have been lost during this process.
6th July 2012, at 11:29PM
6th July 2012, at 10:29PM
Update at 11:07:45(BST): The issue has now been resolved with this server.
6th July 2012, at 2:29AM
6th July 2012, at 10:07AM
Update at 18:50:05(BST): The issue has now been resolved with this server.Update at 18:48:54(BST): We are aware of an issue with authentication on the SMTP array. This issue is causing mail client's to refuse the password for the SMTP array. Our engineers are looking into this and we will update this page once we know more
Please do not re-enter any details at risk of incorrect details being used, just click cancel and try again once the issue is resolved.
Mac users specifically are advised to clear their cache, once the issue is resolved before re-attempting this.
3rd July 2012, at 9:46AM
13th July 2012, at 5:50PM
Update at 13:34:02(BST): The issue has now been resolved with this server.The issue has now been resolved. Mail should now be sending as expected.
Engineers are in the process of restarting the SMTP array following a critical security update. Your mail password will remain unchanged, but may be being rejected whilst the servers are restarted. Please do not make any changes to your password(s) during this time.
2nd July 2012, at 12:37PM
2nd July 2012, at 12:34PM
Update at 08:33:55(BST): The issue has now been resolved with this server.Please note that due to staff sickness, phone support will only be available today, Wednesday, until 5pm. Email support will continue as normal. The phones will be back into normal availability at 8am tomorrow (Thursday) morning. Apologies for any inconvenience caused.
27th June 2012, at 3:56PM
28th June 2012, at 7:33AM
Update at 15:50:43(BST): MySQL has been restored to service so this server is now functioning normally.
26th June 2012, at 11:46AM
26th June 2012, at 2:50PM
Update at 09:09:21(BST): The issue has now been resolved with this server. The downtime was just under 10 minutes and the work was successful.
All mail now back online. Thank you for your patience.
We are presently undertaking emergency work on one of our mailstore servers, in our email cluster. This will allow us to deploy additional resources. The maintenance work will mean all mailboxes will be unavailable for approximately 10-15 minutes. No email will be lost, email access will simply be unavailable during the period.
25th June 2012, at 11:15PM
26th June 2012, at 8:09AM