34SP.com System Status History

Description

Update at 07:48:25(BST): The issue has now been resolved with this server.Update at 07:48:17(BST): All services are now back online on the server.

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Update at 07:44:10(BST): Services are now coming back online on the server.

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Prohost7 has been rebooted and is currently running a disk check - it should be back online in the next few minutes.

Start Time

26th July 2012, at 7:41AM

Description

Update at 10:57:15(BST): Update at 12:08:40(BST): Update at 12:03:47(BST): IP has now been moved to the new server and all sites/services should now be available again.

If you are experiencing any issues with this migration please do open a ticket to support.

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Update at 10:53:56(BST): POP/IMAP and Web services are now being stopped on the server as well

We expect the downtime to be around 1hr from this point.

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Update at 10:41:33(BST): FTP and incoming email have been disabled on the kitt server to minimise changes during the move.

All email should be queued at sending end whilst this is happening.

Web services will be going offline shortly as well

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Update at 17:04:44(BST): Update at 17:02:55(BST): The initial data synchronisation is taking longer that originally anticipated. As no services have yet been affected we will be completing the final phase of the migration tomorrow, Wednesday 18th of July. Please avoid making any changes to your site settings in the siteadmin area. Any changes made will not be copied across at this time.

Please check this page for further updates on this server migration.

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As per email sent out last week, this server is undergoing a migration today. Please avoid making any changes in the 'siteadmin' area as these WILL be lost.

We will update this post when the migration has completed or if any issues are found along the way.

Start Time

17th July 2012, at 8:51AM

Description

Update at 11:01:47(BST): Update at 00:09:03(BST): A hardware issue has now been resolved and the server is back online. All should remain okay now and we'll continue to closely monitor this.

Update at 21:27:52(BST): An engineer is now on their way to the datacentre to investigate the fault, as remote access has failed.

We are currently experiencing issues with a personal hosting plan server - adam. Our engineers are presently looking into the issue and hope to have the server up and running again shortly.

Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.

Start Time

14th July 2012, at 4:30PM

Description

Update at 21:27:16(BST): Update at 19:26:49(BST): Email authentication should be working once more.

We have detected a corruption of an internal database that has caused our SMTP authentication system to briefly halt.

This is a minor error that should be corrected momentarily and services will be restored.

Start Time

13th July 2012, at 6:49PM

Description

Update at 16:41:04(BST): All Services working as expected now the infections are cleaned.

Update at 15:59:31(BST): Services are back and the infected sites have been disabled.

The engineers have discovered a number of hacked accounts on the system and are disabling them and contacting the owners. The services should be back shortly. We apologise for the inconvenience caused.

Start Time

13th July 2012, at 3:36PM

Description

Update at 10:59:40(BST): The Engineers are satisfied the server is performing as normal after a fix was put in place.

Update at 08:52:03(BST): The issue has now been resolved with this server. We will continue to monitor this for the next hour. Apologies for any inconvenience caused.

Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.

Start Time

13th July 2012, at 8:48AM

Description

Update at 16:44:57(BST): The issue has now been resolved with this server. Apologies for any inconvenience caused.



We are currently experiencing issues with server20 on reseller hosting. Our engineers are presently looking into the issue and hope to have the server up and running again shortly.

Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.

Start Time

7th July 2012, at 12:34PM

Description

Please note there was about 5mins of downtime on the atmail cluster whilst some emergency movements of mail took place to ensure availablity in the future of mail storage.

This outage was less than 5 minutes - no email will have been lost during this process.

Start Time

6th July 2012, at 11:29PM

Description

Update at 11:07:45(BST): The issue has now been resolved with this server.

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Update at 08:54:04(BST): Unfortunately the server has just stooped responding again, our engineers are still working on this at present are are starting up all containers again. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to bring service back to normal as swiftly as we can.

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Around 07:50 our engineers managed to get this back up and running again and all containers back up again shortly after. They engineers are still looking into the root cause of this to try and isolate the issue to get it fully resolved for future.

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This server is presently unavailable. We are investigating the fault.

Start Time

6th July 2012, at 2:29AM

Description

Update at 18:50:05(BST): The issue has now been resolved with this server.Update at 18:48:54(BST): We are aware of an issue with authentication on the SMTP array. This issue is causing mail client's to refuse the password for the SMTP array. Our engineers are looking into this and we will update this page once we know more

Please do not re-enter any details at risk of incorrect details being used, just click cancel and try again once the issue is resolved.

Mac users specifically are advised to clear their cache, once the issue is resolved before re-attempting this.

Start Time

3rd July 2012, at 9:46AM