Update at 12:14:55(BST): Update at 12:14:46(BST): This issue was resolved in the early hours of the 23rd by our engineers. Apologies for the lack of an update sooner.
Update at 22:32:39(BST): Update at 06:20:04(BST): Unfortunately prohost15 is currently experiencing issues again. All web services are currently down however email is unaffected. Our engineers are investigating into the matter at hand trying to find the cause so we can bring service back up and running as soon as possible. As of yet we are unsure if the cause is the same or a new one. WE will post an update once we get more information from the engineers.
Update at 13:39:15(BST): A patch has been put in place now and the hosting is running as normal again. If there is any lingering issues with your website please raise a support ticket so we can investigate.
Update at 22:07:08(BST): The issues affecting this server have now been resolved by our engineer and a fix is in the works to prevent the issue from happening again.
The professional hosting server prohost15 is currently experiencing issues which will be affecting all websites based services such as FTP, SFTP, HTTP and MYSQL. Mail services however remain unaffected.
Our engineers are currently investigating into this issue and do hope to have it resolved as soon as possible.
Please accept our apologies for any inconvenience caused and our assurances we are working as swiftly as possible to resume services. We will post more information as we get it from the engineers.
19th June 2012, at 8:14PM
25th June 2012, at 11:14AM
Update at 20:10:11(BST): The server has been performing as normal since this mornings fix implemented by our engineers. IF there is any lingering problems since this please do raise a support ticket for investigation.
Update at 08:04:36(BST): The engineers have had to reboot the server and it has now come back up fully. You may notice slow performance whilst the engineers run a MySQL check over all databases to ensure there is no issues.
We are currently experiencing issues with server7 on reseller hosting. Our engineers are presently working on the issue at hand and hope to have the server up and running again shortly.
Please accept our apologies for any inconvenience caused and our assurances we are working as quickly as possible to get this resolved.
19th June 2012, at 7:51AM
19th June 2012, at 7:10PM
Update at 13:25:45(BST): Phone service has been restored.
15th June 2012, at 1:03PM
15th June 2012, at 12:25PM
Update at 15:12:42(BST): The issue has now been resolved with this server.All services are now back online. Apologies for any inconvenience caused.
Update at 14:56:42(BST):
The server is undergoing an emergency reboot now. We thank you for your patience.
Engineers are currently looking into issues on this server. Apologies for any inconvenience caused.
14th June 2012, at 2:45PM
14th June 2012, at 2:12PM
Update at 23:00:27(BST): It seems that resellerhost2 has been hit once more affecting all the virtual reseller machines therein (2,6,7,8) - we continue to investigate this issue.
Update at 22:57:42(BST): Most services and servers should now be back to full speeds.
Update at 22:43:04(BST): Remaining affected systems are VPS10 and resellerhost2 which in turn hosts the virtual systems: reseller2, 6, 7 and 8.
Update at 22:25:16(BST): Network speeds should be back to better levels now as we remove hacked accounts.
Update at 22:17:58(BST): We have discovered a number of hacked user accounts being abused, which are now being cleaned down.
We are presently investigating an issue creating some network slow downs across our network.
4th June 2012, at 10:04PM
4th June 2012, at 10:00PM
Update at 10:05:13(BST): Power has now been restored and all services should be functioning as normal.
Update at 09:57:34(BST): prohosts12 and 14 have now been restored to service. The SMTP service has also been restored. These were not directly affected by the power failure so we have been able to restore them before that is resolved. Engineers continue to work on the power failure.
Update at 09:24:02(BST): The engineers have confirmed that this is a power issue and that a faulty piece of equipment is causing one power supply to trip as soon as it is connected. They are now narrowing down the exact piece of equipment so that we can remove it.
Update at 08:43:53(BST): During these SMTP issues customers are still able to log in to their webmail at http://webmail.yourdomain (where yourdomain is your domain name) and send emails.
Update at 08:26:56(BST): Our engineers are still investigating into the issues at present but it appears that our SMTP service is also affected by these issues, customers will notice mail is failing to send and the server appears to be timing out or asking for log on credentials. Do not enter details again at this point but leave it for the time being. Once we have the issue resolved simply restart you mail client and the mail should then send fine.
We are currently experiencing network issues that is causing the below servers to be slow or unresponsive.
Prohost12.34sp.com
Prohost14.34sp.com
Server16.xenserve.com
Server18.xenserve.com
SMTP Array
Our engineers are investigating into this at this moment and hope to have this resolved shortly.
Please accept out apologies for any inconvenience caused and our assurances we are doing all we can to get this resolved as swiftly as possible.
31st May 2012, at 8:02AM
31st May 2012, at 9:05AM
Update at 20:37:47(BST): All smtp servers are now back online , there should be no email loss due to this issue it will just have been queued on the authentication server and will still be delivered.
We will be bringing a few more servers online this upcoming week on different locations on our network so that should something like this occur again it will not affect this.
26th May 2012, at 3:18PM
26th May 2012, at 7:37PM
Update at 01:40:44(BST): The issue has now been resolved with this server.VPS22,23 and 25 were all back on the network between 1.10 and 1.25AM. We apologise for the extra time in getting these last few services online, due to some final switch configuration issues.
Update at 01:09:21(BST): Reseller 21 is now back online.
Update at 00:06:35(BST): The switch was replaced successfully and access restored as of 11.05PM. Since then reseller21, VPS22,23 and 25 have had difficulties re-establishing connections to the network. We continue to work on these last few systems.
Update at 22:49:48(BST): The replacement switch configuration is now complete and our engineer is now back on site replacing the faulty switch with the replacement.
Update at 21:34:49(BST): Please note that our email support system is a server affected so we are unable to reply to support tickets until the switch is replaced.
Update at 21:22:40(BST): Our engineer has indicated he expects the resolution to take 90 minutes to replace and reconfigure the switching equipment.
Update at 21:08:31(BST): Our engineer has confirmed that one of our core switches has failed. This has led to the network disconnection of the aforementioned servers and a number of dedicated client servers. Our engineer is now obtaining a replacement switch to replace the failed unit with. As we carry spares this should be a relatively quick process.
Update at 20:50:01(BST): We have an engineer on site now checking the affected piece of equipment.
We are investigating the unavailability of a switching system in Manchester. This is affecting VPS servers 22, 23, 25, reseller server21 and a couple of dedicated clients.
25th May 2012, at 8:31PM
26th May 2012, at 12:40AM
Update at 20:29:21(BST): The issue has now been resolved with this server.We're experiencing some network issues at the moment. We're locating the issue and we'll have our services back to normal as soon as possible.
25th May 2012, at 10:30AM
25th May 2012, at 7:29PM
Update at 10:42:34(BST): The issue has now been resolved with this server.
Engineers resolved this issue yesterday afternoon. Apologies for any inconvenience caused.
Engineers are currently running a repair on the database. Apologies for any inconvenience caused.
23rd May 2012, at 3:47PM
24th May 2012, at 9:42AM