Update at 10:55:51(GMT): The issue has now been resolved
Update at 10:55:09(GMT): The engineers pin pointed the issue outside of our network and rerouted traffic accordingly. Customers are no longer reporting the earlier issues.
It appears some customers are experiencing some connection problems to 34SP. Our networking team are tracing this to see where the issue lies. We're hoping to trace this and have the issue resolved as soon as possible. We apologise for the inconvenience caused.
19th February 2013, at 9:21AM
19th February 2013, at 10:55AM
Update at 13:49:15(GMT): The issue has now been resolved with this server.This issue should now be resolved. If your issues persist, please contact us via our email support system.
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Update at 13:28:11(GMT): Some users are also experiencing their mailboxes being unavailable/non-visible through the control panel. Please be aware that this is solely due to the unavailability of the database at fault.
The email addresses still exist and no mail that existed on the server has been deleted due to this issue.
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Our engineers have been made aware that some users are experiencing connectivity issues with receiving mail.
We are looking into this at present and will update here once more is known. Apologies for any inconvenience this may be causing.
16th February 2013, at 1:09PM
16th February 2013, at 1:49PM
Update at 00:37:38(GMT): The issue has now been resolved with this server.We are presently looking into an issue affecting availability of sites on this server.
14th February 2013, at 10:59PM
15th February 2013, at 12:37AM
Update at 22:59:03(GMT): Update at 20:04:57(GMT): The issue persisted from 19.52 through 20.00, but is now cleared.
Update at 20:01:07(GMT): We are presently seeing slowed access to several systems and are investigating the cause of this slow down.
6th February 2013, at 7:57PM
14th February 2013, at 10:59PM
Update at 18:09:44(GMT): We have also isolated the cause of the excessive load and are in the progress of now removing this vulnerability. We do not expect a repeat.
Update at 18:06:07(GMT): We have managed to lower the incoming connection load and increase performance for users. SMTP should now be working for all users again.
Update at 17:34:56(GMT): Update at 17:33:47(GMT): The issue was tracked to excessive load on our SMTP database array. This is a series of servers in a high availability cluster. The number of incoming authentication requests rose exponentially above typical usage levels.
As a result we believe this could be an external attack against the SMTP array and have been working to restore availability to clients. Some clients may presently be able to send, some may not. As we lower load and increase capacity, and work to stymie the attack, connectivity will improve.
Update at 16:16:05(GMT): Some of our customers may be experiencing issues when sending emails. Our engineers are currently dealing with this issue. We apologise for the inconvenience caused.
There will be no need for you to change your email account details.
This issue is also affecting some customers accessing their control panel or experiencing slowness. We hope to have the issue resolved shortly.
31st January 2013, at 3:46PM
31st January 2013, at 6:09PM
Update at 14:04:26(GMT): There have been no further reports of issues since last night and this report is therefore considered resolved.
Update at 20:31:57(GMT): During the evening we've seen several reports of poor connectivity for customers connecting to our network via BT.
To confirm 34SP.com has no issues at this time and the issue does appear to be with BT. Some initial investigation appears to suggest a fault between Bt and Abovenet.
We would advise our BT clients to contact their relevant customer support channels to confirm.
24th January 2013, at 8:30PM
25th January 2013, at 2:04PM
Update at 15:21:12(GMT): The issue has now been resolved with this server.The server is now back on line. Apologies for any inconvenience caused.
We are performing an emergency reboot due to kernel issues.
Apologies for any inconvenience caused.
23rd January 2013, at 3:09PM
23rd January 2013, at 3:21PM
Update at 07:26:49(GMT): The issue has now been resolved with this server.We are presently investigating an issue affected network load causing service instability for some users.
22nd January 2013, at 3:59AM
22nd January 2013, at 7:26AM
Update at 20:25:45(GMT): Update at 03:59:10(GMT): Update at 19:45:30(GMT): We are presently seeing some unexpected high load on this server. This is causing infrequent access issues on the system.
As the load is distributed across many sites on the server, there is no one single cause.
We are beginning a move of several sites from this server ASAP to reduce load.
In the meantime please email us if you wish to have your site migrated off of this machine.
18th January 2013, at 7:43PM
24th January 2013, at 8:25PM
Update at 23:05:45(GMT): The issue has now been resolved with this server.A network issue on the VPS host has been found and resolved now. vps25 should once more be stable and running well. Apologies for any inconvenience this may of caused.
Server VPS25 has become unresponsive. Our engineers are currently looking into this issue and hope to have things back shortly.
17th January 2013, at 10:21PM
17th January 2013, at 11:05PM