34SP.com System Status History

Description

Update at 14:25:02(GMT): The issue has now been resolved with this server.We have now finished the scan and all services should be back on line.

Our engineers are currently scanning the disks and hope to have this back on line within 10 -15 minutes. Apologies for any inconvenience caused.

Start Time

9th December 2011, at 2:18PM

Description

Update at 16:00:53(GMT): The issue has now been resolved with this server.The issue with this server has now been resolved.

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Update at 15:02:26(GMT): The server has gone down again - we continue to investigate.

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Update at 14:31:19(GMT): The server is currently available but we are continuing to analyse why it was unavailable.

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Update at 13:41:44(GMT): Our engineers have gained remote access to the server and hope to restore all services shortly. No email will have been affected by this as emails are handled separately to the web server.

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We are aware that the server prohost12.34sp.com is currently unavailable and are investigating this as a matter of urgency.

Start Time

6th December 2011, at 1:14PM

Description

Update at 09:03:19(GMT): The issue has now been resolved with this server.Please be aware that phone support is currently unavailable as our phone system is undergoing some scheduled maintenance.

Email support will continue unaffected, and phone support will resume at 09:00.

Start Time

29th November 2011, at 8:12AM

Description

Update at 08:12:50(GMT): Update at 21:15:22(GMT): Server is now back online, we are running some maintenance tasks at this time to check things over.

Please let us know if you have any issues with your sites.

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This server is currently unavailable, we hope to have this matter resolved shortly.

Start Time

24th November 2011, at 8:04PM

Description

Update at 23:40:27(GMT): Update at 12:09:49(GMT): The Server has once again started having troubles again. Our engineers are investigating into the cause and hope to have this back to an acceptable level soon. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to get this back to normal service.

Update at 19:19:49(GMT): The server is now back up and running and having checks performed to ensure all is ok. The engineers are still looking into the cause to try and ensure this does not repeat itself.

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Update at 19:05:29(GMT): The server is currently experiencing some issues with it's DNS service. Our engineers are investigating into this now and should have the service back to running normal as soon as possible. Please accept our apologies for any inconvenience caused.

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Update at 16:18:21(GMT): The server is currently available again and we are monitoring it for any repeat issues.

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Update at 15:38:18(GMT): The server itself is up now but the DNS service is currently unavailable. We are working to restore this as soon as possible which will bring the server back to full functionality.

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Update at 15:20:59(GMT): The server is currently available and we are monitoring it for any repeat issues.

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The server17.xenserve.com server is currently unavailable. We are investigating this and hope to have the server available again as soon as possible.

Start Time

18th November 2011, at 3:09PM

Description

Update at 16:42:11(GMT): The issue has now been resolved with this server.

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We are aware that the prohost13.34sp.com server is currently unavailable and are investigating this as a matter of urgency.

This will not be affecting email as it is handled separately from the above server, but will be affecting site availability.

Start Time

17th November 2011, at 2:46PM

Description

Update at 14:04:32(GMT): Please be aware that phone support will not be available from 17.30 to 20.00 on Wednesday 9th November as our phone system is undergoing some scheduled maintenance.

Email support will continue unaffected, and phone support will resume at 08.00 on Thursday 10th November.

Start Time

9th November 2011, at 8:51AM

Description

Update at 14:47:48(GMT): This issue was resolved some time ago and is being marked as resolved now.

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Update at 18:58:38(GMT): Should the initial advice below fail please email support@34sp.com so we can confirm the SMTP details you should be using. You can also consult your welcome email for your present active service.

To clarify, SMTP services are working fine. The issue actually stems from a deletion of expired SMTP services earlier today. Some users were still using these expired systems. With the final deletion of these services earlier, they will no longer be accessible.

We are aware that some customers are currently experiencing difficulty using the SMTP (outgoing email) service. Restarting your mail client should solve these problems, but if they persist, please visit https://account.34sp.com and reset the password for your SMTP service before trying to send your email again.

Start Time

2nd November 2011, at 1:55PM

Description

Update at 13:54:14(GMT):

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Update at 23:38:39(GMT): The upgrade to the storage has now been completed, we will monitor this for a short while before resolving this status.

If anyone is experiencing any issues with their email due to this upgrade please contact us with full details.

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This is a reminder that the atmail cluster is about to go offline, this is to introduce some more storage into the system.

We expect the downtime to be less than 1hr, this status will be updated if this schedule is changed.

Start Time

31st October 2011, at 11:05PM

Description

Update at 10:24:27(BST): The changes made to the mail setup yesterday seem to have vastly improved the situation with the issues that people were having with their email.

There are some more changes still to come which should improve this further still that we are working on.

If anyone is still having issues with their email please do contact us with as much detail as possible as to the issue you are experiencing.

Update at 12:38:14(BST): The changes mentioned below are being brought online in a controlled manner to confirm that it is not causing any further issues, these changes rely on some dns updates taking place so its impact may not be immediate.

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Update at 11:32:15(BST): We are currently making changes to our systems which will move those that use webmail to a seperate system, we will be bringing these changes online within the next hour slowly to ensure there are no issues.

Once this is done it should result in less connections going to the servers that server the pop3/imap connections where some users are experiencing issues with connectivity at this time.

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Update at 10:50:09(BST): The issue with mail is continuing today. We are looking into ways to solve this as a matter of urgency.

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Update at 19:56:56(BST): Email services should be largely working for all users at this time. If you do find you are still having lingering issues, please try restarting your email program to ensure you are not having caching issues.

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Update at 16:07:57(BST): We are continuing to work on this problem and it should be improving for all customers affected. We have not finished yet and hope to bring additional server capacity online soon to restore the mail service to the standard you expect.

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Update at 11:03:28(BST): Server load on the mail storage servers for @Mail is causing difficulties for some customers when trying to access their mailboxes via webmail, POP or IMAP. We are aware of this issue, and are progressively altering mail storage to better spread the load across the array now that a new server is in place. Users may experience connection issues during this time as messages are replicated between servers - if you do experience any problems of this nature, please try connecting to your mail account again after a short while (1/2 an hour should be fine). We apologise for any inconvenience caused.

Start Time

26th October 2011, at 2:11PM