34SP.com System Status History

Description

Update at 23:29:39(GMT): Some malicious processes seem to be the 'cause' of the problem, in the sense that they attracted the traffic rather than were the target of it.

We're currently clearing away this malicious code and shall be contacting any responsible owners in due course.

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Update at 23:19:56(GMT): The issues appear to have subsided; the target being a shared hosting service.

The source of the attack was highly distributed, but we are working to try and identify it in some fashion.

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We are currently experiencing heightened network traffic on all routes to a target somewhere in London that is causing problems for customers in that data centre.

We are currently working with our providers to resolve this.

Start Time

19th March 2011, at 10:45PM

Description

Update at 23:58:59(GMT): Status post marked as resolved.

Update at 15:01:00(GMT): K9 is back up (and has been for a short while) and we're currently checking all databases as per routine.

We'll continue to monitor this machine for a short while.

The Personal Hosting server, K9, is currently down.

We're currently working on restoring this server ASAP.

Start Time

17th March 2011, at 2:15PM

Description

Update at 14:11:21(GMT): This outage is now marked as resolved.

Update at 11:48:37(GMT): The machine is now back up and running. We'll be making some routine checks and monitoring the server for a short while hereafter.

One of the Personal hosting servers, Twiki, has gone down. We're working on bringing the machine back up to working order as soon as possible.

Start Time

14th March 2011, at 11:40AM

Description

Update at 16:38:17(GMT): We have not seen a recurrence of this issue, so we're marking this outage as resolved.

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Update at 17:18:46(GMT): We have isolated this as a DDoS attack targeting one of our Business hosting servers (or a site there-on).

We are in contact with our providers to help mitigate this. For now, the traffic appears to have subsided.

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We're aware of a problem affecting our network, resulting in slow connections/time outs.

We're trying to resolve this as quickly as possible.

Start Time

13th March 2011, at 5:08PM

Description

Update at 17:19:09(GMT): This outage is now marked as resolved.

Update at 21:10:26(GMT): A outdated installation of osCommerce appears to be the cause of the grief. We've made a quick fix and will be contacting the owner of the domain to arrange for a more permanent resolution.

Server4 has been unfortunately disconnected from the network whilst we work on preventing an exploit in someone's website.

The exploit has been used maliciously to flood our network with packets, which we are working to put a stop to as soon as we possibly can.

Start Time

12th March 2011, at 7:20PM

Description

Update at 12:11:45(GMT): A single domain was found to be utilising a disproportionate amount of processing power and has now been disabled. We have contacted the owner to speak to them regarding this matter.

Business4 is currently having problems serving web pages. We're looking into the fault and hope to have this resolved shortly.

Start Time

11th March 2011, at 11:34AM

Description

Update at 09:49:23(GMT): The issue has now been resolved with this server.Staffing has now returned to levels permitting telephone support.

Unfortunately, due to sickness, we're currently unable to provide telephone-based support this morning.

Please note that all enquiries can be dealt with by e-mailing to support@34sp.com, with as much information as possible.

We apologise for any inconvenience that this may cause.

Start Time

11th March 2011, at 8:49AM

Description

Update at 22:46:26(GMT): The issue has now been resolved with this server.Prohost6 back up and running again after a successful update.

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Similar to last night's maintenance to prohost10 & 11, it has become apparent that Prohost6 also requires some updates that unfortunately require a reboot to take effect.

We hope to have this completed within 15-20 minutes -- e-mail will not be affected.

Start Time

10th March 2011, at 10:29PM

Description

Update at 21:53:14(GMT): The issue has now been resolved with this server.Prohost11 now done. All updates completed successfully.

Update at 21:47:18(GMT): Prohost10 now done. Prohost11 to do.

We're having to give each of Prohost10 & Prohost11 an impromptu reboot.

This should be no more than 5-10 minutes downtime (websites & databases only) per machine.

Whilst a regrettable course of action, this is unfortunately required to maintain the high quality of service & security that we expect from our hosting environments.

Start Time

9th March 2011, at 9:42PM

Description

Update at 14:14:00(GMT): This outage is now marked as resolved.

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Update at 12:30:45(GMT): Server4 is now back up and running again. We're double-checking that all is OK following the outage and have also fixed an issue that prevented the machine from booting cleanly by itself.

Furthermore we will be monitoring this machine for a short while longer to ensure that a similar issue does not occur.

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Update at 11:35:37(GMT): We can only apologise for the delays in resolving this issue - the on-site Engineers have begun working and we are pushing to have this resolved as quickly as possible.

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Update at 10:24:36(GMT): We are currently unable to regain control of the machine remotely -- as this machine is located within our London facility, we have requested that an Engineer on-site attend to help resolve this issue.

We apologise for the obvious inconvenience caused and hope to have server4 back up and running soon.

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We're aware that there is an outage of xenserve4. We're attempting to resolve this as quickly as we can.

Start Time

7th March 2011, at 9:49AM