34SP.com System Status History

Description

Update at 16:38:17(GMT): We have not seen a recurrence of this issue, so we're marking this outage as resolved.

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Update at 17:18:46(GMT): We have isolated this as a DDoS attack targeting one of our Business hosting servers (or a site there-on).

We are in contact with our providers to help mitigate this. For now, the traffic appears to have subsided.

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We're aware of a problem affecting our network, resulting in slow connections/time outs.

We're trying to resolve this as quickly as possible.

Start Time

13th March 2011, at 5:08PM

Description

Update at 17:19:09(GMT): This outage is now marked as resolved.

Update at 21:10:26(GMT): A outdated installation of osCommerce appears to be the cause of the grief. We've made a quick fix and will be contacting the owner of the domain to arrange for a more permanent resolution.

Server4 has been unfortunately disconnected from the network whilst we work on preventing an exploit in someone's website.

The exploit has been used maliciously to flood our network with packets, which we are working to put a stop to as soon as we possibly can.

Start Time

12th March 2011, at 7:20PM

Description

Update at 12:11:45(GMT): A single domain was found to be utilising a disproportionate amount of processing power and has now been disabled. We have contacted the owner to speak to them regarding this matter.

Business4 is currently having problems serving web pages. We're looking into the fault and hope to have this resolved shortly.

Start Time

11th March 2011, at 11:34AM

Description

Update at 09:49:23(GMT): The issue has now been resolved with this server.Staffing has now returned to levels permitting telephone support.

Unfortunately, due to sickness, we're currently unable to provide telephone-based support this morning.

Please note that all enquiries can be dealt with by e-mailing to support@34sp.com, with as much information as possible.

We apologise for any inconvenience that this may cause.

Start Time

11th March 2011, at 8:49AM

Description

Update at 22:46:26(GMT): The issue has now been resolved with this server.Prohost6 back up and running again after a successful update.

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Similar to last night's maintenance to prohost10 & 11, it has become apparent that Prohost6 also requires some updates that unfortunately require a reboot to take effect.

We hope to have this completed within 15-20 minutes -- e-mail will not be affected.

Start Time

10th March 2011, at 10:29PM

Description

Update at 21:53:14(GMT): The issue has now been resolved with this server.Prohost11 now done. All updates completed successfully.

Update at 21:47:18(GMT): Prohost10 now done. Prohost11 to do.

We're having to give each of Prohost10 & Prohost11 an impromptu reboot.

This should be no more than 5-10 minutes downtime (websites & databases only) per machine.

Whilst a regrettable course of action, this is unfortunately required to maintain the high quality of service & security that we expect from our hosting environments.

Start Time

9th March 2011, at 9:42PM

Description

Update at 14:14:00(GMT): This outage is now marked as resolved.

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Update at 12:30:45(GMT): Server4 is now back up and running again. We're double-checking that all is OK following the outage and have also fixed an issue that prevented the machine from booting cleanly by itself.

Furthermore we will be monitoring this machine for a short while longer to ensure that a similar issue does not occur.

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Update at 11:35:37(GMT): We can only apologise for the delays in resolving this issue - the on-site Engineers have begun working and we are pushing to have this resolved as quickly as possible.

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Update at 10:24:36(GMT): We are currently unable to regain control of the machine remotely -- as this machine is located within our London facility, we have requested that an Engineer on-site attend to help resolve this issue.

We apologise for the obvious inconvenience caused and hope to have server4 back up and running soon.

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We're aware that there is an outage of xenserve4. We're attempting to resolve this as quickly as we can.

Start Time

7th March 2011, at 9:49AM

Description

Update at 15:01:18(GMT): This update is now marked as resolved.

Update at 16:37:41(GMT): Parallels have today asked if we can perform another upgrade to Plesk, to further debug some recent issues with the server.

This will not affect any e-mail functions (as before) and will begin after 18:00 GMT.

Any further information will be posted to status during that time.

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Update at 14:33:08(GMT): Now back up.

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Update at 14:04:53(GMT): We're unfortunately having to restart this server. However it should be back up very shortly.

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Parallels are currently working on our ASP Business hosting server, business7.

This includes an upgrade to Plesk which may result in a few service restarts and/or some short service interruptions.

The work has unfortunately been made necessary following a bug that has affected one of our customers quite severely and could potentially affect others.

We appreciate your patience during this period.

Start Time

28th February 2011, at 9:00PM

Description

Update at 18:16:52(GMT): The machine appears to be running normally once again. We are now resolving this issue.

Update at 15:46:24(GMT): Business8 is now up and running again. We will continue to monitor this machine for a short while.

Update at 15:38:35(GMT): We have identified the fault and gained remote access to the machine (via KVM) and hope to have this resolved within the next 15-20 minutes.

We're investigating a fault with the Business hosting server, business8.34sp.com.

This machine is currently unresponsive and we're working to resolve this as quickly as possible.

Start Time

28th February 2011, at 2:49PM

Description

Update at 14:48:53(GMT): This issue is now marked as resolved.

Update at 12:10:32(GMT): We've recovered the server with too much trouble and will continue to monitor it for a short while.

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We're seeing very high loads on server17 at process.

We are currently investigating and hope to have this resolved shortly.

Start Time

25th February 2011, at 12:00PM