34SP.com System Status History

Description

Update at 20:53:29(GMT): This issue has since been resolved.

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Update at 17:47:40(GMT): Server14 is back up and we are checking all databases as a precaution.

The high load has caused a DoS of all services which is proving difficult to track down.

We will continue to monitor this machine for a while this evening.

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Update at 17:40:26(GMT): A similar issue has affected server14. We're again, trying to resolve this.

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Update at 11:15:37(GMT): We've managed to regain control of xenserve14. We'll continue to monitor this machine for the next few hours to see if we can isolate any recurring fault.

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Xenserve14 is currently experiencing an above-normal level of load that is effectively causing requests to fail. We're trying to regain control of the machine and hope to have service restored soon.

Start Time

24th January 2011, at 9:55AM

Description

Update at 16:55:18(GMT): This outage is now resolved.

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Update at 16:26:13(GMT): The machine is now back up and running, we're checking the machine over.

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Server6 (xenserve6) is currently down. We are investigating the situation and hope to have service restored shortly.

Start Time

21st January 2011, at 4:12PM

Description

Update at 16:55:06(GMT): This outage is now resolved.

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Update at 13:00:21(GMT): Services on this server have now stabilised. Our engineers will continue to monitor this.

Update at 12:25:10(GMT): We are currently aware that server4 is having some issues relating to database and other services. Our engineers are currently working to resolve this issue. Apologies for any inconvenience caused.

Start Time

19th January 2011, at 12:24PM

Description

Update at 16:54:53(GMT): This outage is now resolved.

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Update at 13:47:10(GMT): Unfortunately the havoc was caused by a single user's irresponsible crontab use. We have disabled their website and will be contacting them shortly.

In the mean time, all services should now be running again.

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This server is currently experiencing a very high work load, potentially caused by some form of DDoS or other abuse.

We're working to resolve this as soon as possible.

Start Time

16th January 2011, at 1:16PM

Description

Update at 13:15:43(GMT): This status post has now been resolved.

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Update at 15:58:34(GMT): Erasmus is now back up, all services running. We will be performing mysql table checks across all databases as a precaution.

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Update at 15:53:46(GMT): The Engineer has arrived and we should have Erasmus up again shortly.

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Update at 15:26:14(GMT): We have called an Engineer to attend to Erasmus.

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Personal hosting customers hosted upon Erasmus are currently without their services due to a power failure with Erasmus. This machine has not yet come back up and we may have to order an Engineer to attend.

Start Time

15th January 2011, at 3:12PM

Description

Update at 13:15:35(GMT): This status post has now been resolved.

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Update at 15:12:13(GMT): We have had a further outage of xenserve10, but thankfully has been resolved much faster than before.

These outages appear to be related to power maintenance that is being performed by the data centre themselves. We will be investigating how best to mitigate a similar problem again in the future.

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Update at 12:37:28(GMT): The server is now back up again, all services running. Background file system checks are running, as are precautionary checks of all databases.

We apologise for the inconvenience caused by this outage. We'll continue to monitor this machine for a short while.

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Update at 12:29:11(GMT): The Engineer is on-site and we're working to resolve the problem with server10.xenserve.com as soon as possible.

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We're aware of the outage affecting Resellers on server10.xenserve.com.

The machine is not reachable remotely and we have called an Engineer to attend on-site.

We will update with any further details as and when we can.

Start Time

15th January 2011, at 10:48AM

Description

Update at 13:15:19(GMT): This status post has now been resolved.

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Update at 10:43:39(GMT): This should be resolved now. We'll keep an eye on it throughout the day, however.

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One of the systems that works as part of the Atmail webmail is currently offline, we're working to restore service ASAP.

This will not directly affect all customers, but only those where their DNS resolvers have returned the address for webmail2. In the mean time, webmail1.34sp.com is working.

Start Time

15th January 2011, at 10:35AM

Description

Update at 20:23:14(GMT): The issue has now been resolved with this server.We are presently looking into an issue affecting this server.

Start Time

14th January 2011, at 8:14PM

Description

Update at 17:30:58(GMT): The issue has now been resolved with this server.

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This server is currently down, we're hoping to return service as soon as possible.

Start Time

14th January 2011, at 4:21PM

Description

Update at 18:04:41(GMT): The issue has now been resolved with this server.We are presently investigating a load issue on this server that may impact various hosted services.

Start Time

11th January 2011, at 5:36PM