34SP.com System Status History

Description

Update at 14:33:32(GMT): We have taken a few extra steps to alleviate the strain placed on our edge network devices during burst periods. Much, much more planned for the new year, too.

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Update at 15:54:24(GMT): We experienced a large chunk of traffic into our network (likely DDoS traffic) at a very high packet rate.

We're currently working on identifying the target/culprit.

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Our engineers are working on the current network issues. Apologies for any inconvenience caused.

Start Time

20th December 2010, at 3:21PM

Description

Update at 09:18:29(GMT): The issue has now been resolved with this server.Server is now back online.

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This server is currently offline, we are currently looking into this issue.

Start Time

18th December 2010, at 7:16AM

Description

Update at 23:35:58(GMT): The issue has now been resolved with this server.Update at 22:00:38(GMT): The server failed to recover after a power cycle. An engineer has been alerted and will be on site at the data centre within an hour or so to investigate manually.

Update at 21:33:25(GMT): The server has been power cycled as of 21.33.

We are presently investigating a fault with this system.

Start Time

14th December 2010, at 9:19PM

Description

Update at 15:17:29(GMT): Update at 13:34:34(GMT): Please note that 34SP.com is set to move offices to a new location on Wednesday 15th of December.

Phone support will not available on this day as we move our telephony equipment.

Email and live chat services will be available as standard 8am through 8pm.

All going to plan we expect everything to be up and running again as of Thursday 16th of December at 8am. As part of the move our number will temporarily change to 0161 813 1032.

Start Time

14th December 2010, at 5:28PM

Description

Update at 16:32:15(GMT): The issues now seem to be resolved.

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Update at 14:17:47(GMT): One of our upstream transit providers, Above.net, have informed us that the issues with LINX should now be resolved.

The current theory is that a broken port on one of their switches was causing the disruption.

Any customers still experiencing issues they believe to be related are encouraged to contact support to aide in debugging.

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Customers should please be aware that one of the largest and most popular Internet peering exchanges, LINX, are having severe issues with one of their network switches.

Whilst 34SP do not directly take any peering connections via LINX, our upstream transit providers do and so do many of the ISPs that our customers utilise.

Because of this, certain customers are experiencing slow or lossy connections to our network. This is out of our control.

At present we're trying to collect as much information as possible from our customers in the vague hope that we may be able to improve things indirectly.

Our support operatives are not able to perform any action bar gathering information.

Please ensure that you have tested other websites across the Internet, thoroughly (although this is not an exact metric due to the way that routing and peering work between ISPs) and, if necessary, ensure that your own Internet Service Provider is aware of the issue.

Start Time

14th December 2010, at 8:49AM

Description

Update at 17:13:26(GMT): The issue has now been resolved with this server.

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Customers using the Windows-based Personal hosting service, Gambit, may have noticed that e-mails to their mailboxes are being denied with a code related to a storage failure.

This is in fact not caused by a lack of disk space, but by a few corrupt database tables that the mail server uses for tracking incoming e-mail.

We're repairing the tables now and hope to resume service shortly.

Start Time

12th December 2010, at 4:58PM

Description

Update at 14:24:15(GMT): All VPS' are now started and running again.

If you have any outstanding problems regarding this issue, please contact support via support@34sp.com to get them resolved.

We appreciate your patience throughout this issue.

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Update at 14:07:17(GMT): The VPS host is back up and running and VPS' are starting-up slowly. This takes a short while for each VPS on first-boot as the disk quotas need to be recalculated.

We hope to have all VPS' running again shortly.

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Update at 13:26:20(GMT): The Engineer is on-site, we're working to resolve the issue.

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Update at 12:12:13(GMT): We haven't been able to solve this problem remotely, so far. An on-site Engineer has been called-out to assist.

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VPS customers hosted on VPS17 should be advised that the machine is currently down.

We are working to return this machine to full service as soon as possible.

Start Time

11th December 2010, at 11:24AM

Description

Update at 19:43:47(GMT): The issue has now been resolved with this server.
This was a fault alert, services are, and have been running fine on this server

We are presently investigating the unavailability of this server.

Start Time

7th December 2010, at 7:22PM

Description

Update at 00:45:20(GMT): The downed router has now been returned to service and all traffic routes should be returning to normal.

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Update at 23:59:29(GMT): We have an Engineer en-route to our data centre to deal with the issue directly.

We hope to restore full service within the next hour or so.

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Update at 22:56:41(GMT): We are currently dealing with a downed edge router in our London data centre.

As we have redundant routers in each data centre (as well as redundant, geographically-diverse links to the Internet) there is no sustained outage associated with this status post, given that all fail-over mechanisms have worked as designed.

However, some customers may find that websites and services could respond a little slower than usual due to sub-optimal routing paths that add some latency to their connections.

We're working to restore service to this router as soon as possible.

Start Time

6th December 2010, at 10:55PM

Description

Update at 11:47:44(GMT): There's been a few service outages since the reboot, but this is related more to restarts due to high load (common after a complete outage - lots of page refreshes, etc.) and we're happy to now resolve this status message.

Any customers with any lingering issues are encouraged to contact our support team via e-mailing support@34sp.com.

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Update at 10:21:48(GMT): The server is back up, we're investigating into what happened and will be running a check across all databases as a precautionary measure.

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At present xenserve4 is down, we're looking into the matter and are hoping to resolve this as soon as possible.

We apologise for the obvious inconvenience that this may cause.

Start Time

6th December 2010, at 10:09AM