34SP.com System Status History

Description

Update at 16:54:53(GMT): This outage is now resolved.

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Update at 13:47:10(GMT): Unfortunately the havoc was caused by a single user's irresponsible crontab use. We have disabled their website and will be contacting them shortly.

In the mean time, all services should now be running again.

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This server is currently experiencing a very high work load, potentially caused by some form of DDoS or other abuse.

We're working to resolve this as soon as possible.

Start Time

16th January 2011, at 1:16PM

Description

Update at 13:15:43(GMT): This status post has now been resolved.

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Update at 15:58:34(GMT): Erasmus is now back up, all services running. We will be performing mysql table checks across all databases as a precaution.

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Update at 15:53:46(GMT): The Engineer has arrived and we should have Erasmus up again shortly.

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Update at 15:26:14(GMT): We have called an Engineer to attend to Erasmus.

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Personal hosting customers hosted upon Erasmus are currently without their services due to a power failure with Erasmus. This machine has not yet come back up and we may have to order an Engineer to attend.

Start Time

15th January 2011, at 3:12PM

Description

Update at 13:15:35(GMT): This status post has now been resolved.

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Update at 15:12:13(GMT): We have had a further outage of xenserve10, but thankfully has been resolved much faster than before.

These outages appear to be related to power maintenance that is being performed by the data centre themselves. We will be investigating how best to mitigate a similar problem again in the future.

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Update at 12:37:28(GMT): The server is now back up again, all services running. Background file system checks are running, as are precautionary checks of all databases.

We apologise for the inconvenience caused by this outage. We'll continue to monitor this machine for a short while.

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Update at 12:29:11(GMT): The Engineer is on-site and we're working to resolve the problem with server10.xenserve.com as soon as possible.

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We're aware of the outage affecting Resellers on server10.xenserve.com.

The machine is not reachable remotely and we have called an Engineer to attend on-site.

We will update with any further details as and when we can.

Start Time

15th January 2011, at 10:48AM

Description

Update at 13:15:19(GMT): This status post has now been resolved.

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Update at 10:43:39(GMT): This should be resolved now. We'll keep an eye on it throughout the day, however.

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One of the systems that works as part of the Atmail webmail is currently offline, we're working to restore service ASAP.

This will not directly affect all customers, but only those where their DNS resolvers have returned the address for webmail2. In the mean time, webmail1.34sp.com is working.

Start Time

15th January 2011, at 10:35AM

Description

Update at 20:23:14(GMT): The issue has now been resolved with this server.We are presently looking into an issue affecting this server.

Start Time

14th January 2011, at 8:14PM

Description

Update at 17:30:58(GMT): The issue has now been resolved with this server.

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This server is currently down, we're hoping to return service as soon as possible.

Start Time

14th January 2011, at 4:21PM

Description

Update at 18:04:41(GMT): The issue has now been resolved with this server.We are presently investigating a load issue on this server that may impact various hosted services.

Start Time

11th January 2011, at 5:36PM

Description

Update at 19:13:47(GMT): We are comfortable that this server is now running smoothly again.

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Update at 15:57:24(GMT): Server3 is now back up and running once again. We will keep an eye on the machine for a short while.

The current understanding is that there was a massive surge in memory/swap usage that caused the system to lock-up.

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Currently, server3/xenserve3 is down unexpectedly.

At present we are waiting for it to perform file system sanity checks and hope to see all services restored soon.

We thank you for your patience in this matter.

Start Time

10th January 2011, at 3:44PM

Description

Update at 01:51:26(GMT): The issues with LINX appear to have stabilised.

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At present the LINX peering backbone are having 'issues'.

Whilst 34SP.com do not peer with LINX directly, almost all of our transit providers do.

If you believe you are having issues accessing 34SP.com hosted services, please ensure that other services are not also affected before contacting 34SP.com Technical Support, as this may well be out of our hands.

If you are indeed experiencing issues as a result of the on-going troubles at LINX, please contact your Internet Service Provider (BT, Virgin Media, etc.)

We will post updates as soon as they are available.

Start Time

8th January 2011, at 9:18PM

Description

Update at 21:14:12(GMT): This period has now lapsed.

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Phone support is unavailable today, January 8th, due to staff illness. Live Chat and email support remain unaffected.

Start Time

8th January 2011, at 10:03AM