34SP.com System Status History

Description

Update at 20:23:14(GMT): The issue has now been resolved with this server.We are presently looking into an issue affecting this server.

Start Time

14th January 2011, at 8:14PM

Description

Update at 17:30:58(GMT): The issue has now been resolved with this server.

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This server is currently down, we're hoping to return service as soon as possible.

Start Time

14th January 2011, at 4:21PM

Description

Update at 18:04:41(GMT): The issue has now been resolved with this server.We are presently investigating a load issue on this server that may impact various hosted services.

Start Time

11th January 2011, at 5:36PM

Description

Update at 19:13:47(GMT): We are comfortable that this server is now running smoothly again.

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Update at 15:57:24(GMT): Server3 is now back up and running once again. We will keep an eye on the machine for a short while.

The current understanding is that there was a massive surge in memory/swap usage that caused the system to lock-up.

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Currently, server3/xenserve3 is down unexpectedly.

At present we are waiting for it to perform file system sanity checks and hope to see all services restored soon.

We thank you for your patience in this matter.

Start Time

10th January 2011, at 3:44PM

Description

Update at 01:51:26(GMT): The issues with LINX appear to have stabilised.

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At present the LINX peering backbone are having 'issues'.

Whilst 34SP.com do not peer with LINX directly, almost all of our transit providers do.

If you believe you are having issues accessing 34SP.com hosted services, please ensure that other services are not also affected before contacting 34SP.com Technical Support, as this may well be out of our hands.

If you are indeed experiencing issues as a result of the on-going troubles at LINX, please contact your Internet Service Provider (BT, Virgin Media, etc.)

We will post updates as soon as they are available.

Start Time

8th January 2011, at 9:18PM

Description

Update at 21:14:12(GMT): This period has now lapsed.

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Phone support is unavailable today, January 8th, due to staff illness. Live Chat and email support remain unaffected.

Start Time

8th January 2011, at 10:03AM

Description

Update at 19:54:06(GMT): The issue has now been resolved with this server.

Update at 19:46:42(GMT): The machine has now been powercycled.

This server has become unreachable and we are presently investigating this fault.

Start Time

7th January 2011, at 7:28PM

Description

Update at 23:25:43(GMT): The issue has now been resolved with this server.We are presently investigating a fault affecting WWW/SQL/Mail services on this server.

Start Time

6th January 2011, at 11:23PM

Description

Update at 18:49:45(GMT): We are now confidant that this issue is resolved.

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Update at 17:41:18(GMT): Reboot done, problem resolved. We will be contacting the user responsible.

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Update at 17:28:32(GMT): We are enacting an emergency reboot of this machine. This will take between 10 to 15 minutes.

We appreciate your patience in this matter.

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We currently have an issue with the Apache web service on server1.

We are working to resolve this as soon as possible. Other services should be unaffected.

Start Time

29th December 2010, at 5:06PM

Description

Update at 19:38:15(GMT): Update at 16:48:20(GMT): We have now restored what files we can. Those customers without paid-for backup services may find that the files restored are older than expected and should restore the current version from their own local copy as soon as they possible.

If you appear to still be affected (i.e. no index files at all) then please contact support by e-mail to support@34sp.com to arrange for a manual restoration (where possible) of your index files.

All customers should be advised that we are doing all that we can to avoid this happening again in the future.

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Update at 15:23:34(GMT): We have removed the malicious files and are in the process of restoring what we can from our backups. Customers with their own local backups are advised not to upload these at this time, as me we may inadvertently over-write these files.

Please wait for further notice via this page.

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Customers with Personal hosting type accounts on the server Rosie, must be advised that we have had a breach of security that has resorted in the index pages of all domains to be replaced.

So far this appears to be the only damage done. We're working to restore as many of the defaced index files as possible.

This will not be an instant fix, therefore please refrain from contacting support directly at this time. We are aware of the problem and are working as fast as possible to restore your websites.

Updates will be posted to this status page as we work upon the issue.

Start Time

28th December 2010, at 2:56PM