34SP.com System Status History

Network packet loss

resolved

Description

16.45: This issue has now been corrected. Although services were slightly slowed, no systems went offline.

16.15: We are presently looking at an issue affecting the 34SP.com network. We are seeing intermittent packet loss across the network, and are working on a solution.

Start Time

2nd February 2009, at 4:18PM

Resolution Time

2nd February 2009, at 4:49PM

sal Unavailable (sal)

resolved

Description


Update at 12:00:40 (GMT) : The issue has now been resolved with this server.




An issue was identified with the sal server at 11:57:37 (GMT) February 02, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

2nd February 2009, at 11:57AM

Resolution Time

2nd February 2009, at 12:00PM

colossus.34sp.com Unavailable (colossus.34sp.com)

resolved

Description


Update at 08:01:06 (GMT) : The issue has now been resolved with this server.




An issue was identified with the colossus.34sp.com server at 07:23:18 (GMT) January 29, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

29th January 2009, at 7:23AM

Resolution Time

29th January 2009, at 8:01AM

Telephone Lines Down. (Telephones)

resolved

Description

Our lines are now back online.

Apologies for any inconvenience caused.
-----------------------------------------
Sadly our lines seem to have gone down at around 10.30am we have contacted BT and we hope their engineers can look into the issues as soon as possible.

Please instead use our live chat facility or email support@34sp.com

Start Time

23rd January 2009, at 11:03AM

Resolution Time

23rd January 2009, at 3:54PM

kitt Unavailable (kitt)

resolved

Description


Update at 21:39:42 (GMT) : The issue has now been resolved with this server.



20.46: The server has been power cycled.

An issue was identified with the kitt server at 20:21:37 (GMT) January 21, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

21st January 2009, at 8:21PM

Resolution Time

21st January 2009, at 9:39PM

Mother.34sp.com (mother.34sp.com)

resolved

Description

This server is having an update to plesk 8.6 - there maybe some small service interruptions during this process.

--

The update on this server has now been completed - if you are having any issues please contact support.

Start Time

21st January 2009, at 7:22AM

Resolution Time

21st January 2009, at 10:34AM

colossus.34sp.com Unavailable (colossus.34sp.com)

resolved

Description


Update at 16:06:59 (GMT) : The issue has now been resolved with this server.




An issue was identified with the colossus.34sp.com server at 15:51:12 (GMT) January 19, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

19th January 2009, at 3:51PM

Resolution Time

19th January 2009, at 4:06PM

Telephone support unavailable

resolved

Description

We are currently experiencing a problem with our telephone lines and as a result phone support is currently unavailable. Please use our live chat support or e-mail us at support@34SP.com if you require support.

We do not currently have an estimated time to fix this problem, but are in touch with BT and hope to have it corrected as soon as possible.

Start Time

14th January 2009, at 1:55PM

Resolution Time

15th January 2009, at 12:31PM

business3 Unavailable (business3)

resolved

Description


Update at 17:28:23 (GMT) : The issue has now been resolved with this server.




An issue was identified with the business3 server at 16:23:46 (GMT) January 03, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

3rd January 2009, at 4:23PM

Resolution Time

3rd January 2009, at 5:28PM

lothos Unavailable (lothos)

resolved

Description


Update at 15:56:07 (GMT) : The issue has now been resolved with this server.




An issue was identified with the lothos server at 15:01:38 (GMT) January 02, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

2nd January 2009, at 3:01PM

Resolution Time

2nd January 2009, at 3:56PM