34SP.com System Status History

sal.34SP.com (sal.34sp.com)

resolved

Description

Server rebooted at 07:29

The server was back available around 7.50am this morning.

Start Time

17th March 2006, at 7:29AM

Resolution Time

17th March 2006, at 7:59AM

sonny.34sp.com failure (sonny.34sp.com)

resolved

Description

We are presently investigating a failure on the sonny.34sp.com server.

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This issue has now been resolved.

Start Time

7th March 2006, at 11:30PM

Resolution Time

7th March 2006, at 11:32PM

Telephone lines down

resolved

Description

Our lines are now back online.

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It has come to our attention that lines in and out of our offices here are currently down. This is due to heavy snow fall affecting lines in the Northwest of England.
British Telecom engineers are on hand and are trying to restore service.

Thank you for your patience in this matter.

Start Time

6th March 2006, at 10:17AM

Resolution Time

6th March 2006, at 11:48AM

Emergency Maintenance

resolved

Description

At 4.30PM today access to our network will be temporarily interrupted. This is to allow emergency maintenance work to be performed on our Internet connectivity link provided by Level3. The emergency work should take no more than 20 minutes to complete, all services will then be restored.

We apologise for the short warning and timing of this maintenance but trust you will understand that it is critical to continued stability.

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Due to a problem with Level3 (our bandwidth providers) the maintenance did not take place as planned.

We are continuing to monitor the network issues as our our providers. We are also finalising our plans to add more connectivity providers.

Start Time

3rd March 2006, at 4:13PM

Resolution Time

4th March 2006, at 12:01AM

orac.34sp.com

resolved

Description

We are presently investigating an issue affecting the orac.34sp.com server.

This matter has now been resolved.

Start Time

1st March 2006, at 11:34PM

Resolution Time

1st March 2006, at 11:40PM

NETWORK LOSS

resolved

Description

We are currently experiencing a full network loss at the data centre and have called an engineer to attend to this immediately.
Apologies for any inconvenienced caused.
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Our complete network is still down at this time.
We have both our engineer and Level 3 engineers looking into this problem. Sadly we do not have an ETA at this time.

Further update to follow.

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All services have now been restored. the failure was with Level 3 our Pier. We are awaiting a report on what occurred and will inform you of this when we find out.

Again thank you for you patience in this matter.

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Sadly the service has dropped again and we have again contacted Mnet and are now pursuing other avenues.

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All services have now been restored. Again thank you for your continued patience in this matter.

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The issue has resurfaced again. We are presently speaking to our upstream providers regarding the fault.

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This issue is currently active again, we are in contact with various engineers looking into this issue.

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Mar 5th 14:26 - we are aware of the issue being in progress again and have been in contact with our upstream providers regarding this issue again - we hope to have normal service resumed as soon as possible.


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Mar 5th 15:30 - as of approx 3.05pm the network has been re-accessible, we currently have Level3 engineers analysing the situation.


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Mar 5th 17:25 - This issue is ongoing once again - the upstream people have been made aware and are looking into this issue.


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Mar 5th 18:20 - The network is once again functioning, there is a possibilty that a faulty piece of hardware has been located (outside of our network) this is being looked into and hopefully we will know more on this shortly.


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Mar 5th 18:35 - it would appear that it is very intermittent at this time, we will post more information as we get informed of progress.


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Mar 5th 18:50 - The port change that we were trying to apply on Friday as emergency maintenance will be taking place in the next 2hrs according to an engineer that i have just spoken too - there is a very high possibility that this will sort out the issues that we have been having.


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Mar 5th 20:45 - We are currently awaiting an update from the engineers.

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Mar 5th 21:00 - Have just received information from the engineers that we have now been moved to a new blade within the router at the data center - we are hoping that this may be the cause of these issues that we have been experiencing this past week


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Mar 12th - 16:28 - After contact with a third party who is still having ongoing issues similar to what we had, our network has remained stable - and as such we are marking these issues as now resolved.

Start Time

28th February 2006, at 10:49AM

Resolution Time

12th March 2006, at 4:30PM

lothos issues 23/02/06 (lothos.34sp.com)

resolved

Description

We are looking into this but at present there are no issues on this server.
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We are aware of an intermittent issue with the lothos.34sp.com server, and are working to resolve this issue as quickly as possible

Start Time

23rd February 2006, at 1:52PM

Resolution Time

24th February 2006, at 10:15AM

Deepthought server (deepthought.34sp.com)

resolved

Description

This issue should now be resolved.

We are currently looking into an issue on this server

Start Time

13th February 2006, at 7:24AM

Resolution Time

13th February 2006, at 7:29AM

business server (business1.34sp.com)

resolved

Description

We are currently looking into an issue affecting the business hosting server.

This issue has now been resolved, and the server is serving sites again.

Start Time

11th February 2006, at 3:13PM

Resolution Time

11th February 2006, at 3:27PM

sonny server issues (sonny.34sp.com)

resolved

Description

This issue has now been resolved.

We are currently looking into an issue affecting the sonny.34SP.com server

Start Time

5th February 2006, at 2:02PM

Resolution Time

5th February 2006, at 2:04PM