The joshua.34sp.com server experienced a severe failure in the early hours of Saturday morning. After remote attempts to restore the server failed, engineers were despatched to our datacenter. Services were initially restored by mid morning, but resurfaced later in the afternoon.
Engineers worked on correcting the issue throughout Saturday and into the early hours of Sunday morning. The joshua disk array was moved to standby servers but continued to fail. The decision was taken to bring a spare server online and begin migrating data from the old joshua server to the replacement server early on Sunday morning.
A replacement server for joshua was enabled and accounts were recreated by 5PM today (Sunday). Users with paid backup services were restored by 7PM and efforts to restore web site and database data from the old joshua disks was underway by 7.30PM. Web site and database data is being restored alpahbetically as it becomes available.
Email sent to your account whilst the server was unavailable should have been queued by the senders server. This means email should arrive in time, provided the senders server re-attempts delivery (as is standard with email delivery systems).
We are still in the progress of restoring data. Data has now been restored on accounts beginning with the characters:
1-9, a, b, c, d, e, f, g, h, i, j, k, l, m, n, o, p, r, s, t, u, v, w, x, y, z
NOTE: users on paid backup services have already been fully restored.
We are starting the process of restoring stored mail where possible. Mail has now been restored on accounts beginning with the characters:
1-9, a, b, c, d, e, f, g, h, i, j, k, l, m, n, o, p, r, s, t, u, v, w, x, y, z,
All stored email that was present on the old server has now been copied to the respective accounts on the new server.
22nd April 2006, at 6:17AM
28th April 2006, at 3:32PM
We are currently looking into an issue affecting the gort server.
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7.55 An engineer is on the way to the datacenter to look further into this situation.
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13.50 This matter was resolved around 10am this morning.
17th April 2006, at 7:36AM
18th April 2006, at 9:39AM
We are currently looking into an issue affecting mysql on the pris.34sp.com server
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21:10 This matter has now been resolved, we will be monitoring this situation to avoid any repeat.
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00:00 This issue has re-occurred
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02:00 This matter is still being looked into - this issue will be affecting mysql and email based activities.
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04:30 An engineer will be investigating this shortly and we will keep you updated on progress.
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09:10 This matter is still being looked into - we hope to have this resolved shortly
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10:10 The server is currently being rebooted
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11:40 Disk checks are currently in progress on this server
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14:15 The pris server is now back online, all emails should start coming through shortly.
15th April 2006, at 8:02PM
16th April 2006, at 12:19PM
On Thursday April 13th our telephone lines will be unavailable from 2PM - 4.30PM while essential maintenance is carried out.
Customers requiring telephone support before Easter are advised to call us Thursday morning.
Our telephone lines will be back after Easter on Tuesday April 18th.
Please note: Email support will be available at all times over the Easter holidays as per normal.
11th April 2006, at 10:52AM
16th April 2006, at 2:23AM
Both these servers are presently offline.
An engineer is presently on their way to the datacenter and we hope to shortly resolve this.
10th April 2006, at 11:20PM
10th April 2006, at 11:49PM
We presently have a power issue supply to one of our cabinets. This cabinet is home to a number of shared servers (carr, colossus, kitt, orac, sal, IRC server and smtp2).
The failure has been tracked to a power problem issue with our provider. We have both our own engineer and a datacenter engineer on site assessing the situation and will restore full services as soon as possible.
6th April 2006, at 4:56PM
7th April 2006, at 6:46PM
The ziggy.34sp.com server has been rebooted at 5.07pm.
This issue is now resolved.
5th April 2006, at 5:08PM
5th April 2006, at 3:32PM
Server rebooted at 07:29
The server was back available around 7.50am this morning.
17th March 2006, at 7:29AM
17th March 2006, at 7:59AM
We are presently investigating a failure on the sonny.34sp.com server.
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This issue has now been resolved.
7th March 2006, at 11:30PM
7th March 2006, at 11:32PM
Our lines are now back online.
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It has come to our attention that lines in and out of our offices here are currently down. This is due to heavy snow fall affecting lines in the Northwest of England.
British Telecom engineers are on hand and are trying to restore service.
Thank you for your patience in this matter.
6th March 2006, at 10:17AM
6th March 2006, at 11:48AM