34SP.com System Status History

server3.xenserve.com (server3.xenserve.com)

resolved

Description

server3.xenserve.com is presently refusing connections and we are unable to reboot the machine using remote power controllers.

An engineer is now on their way to the datacenter to investigate the failure manually.

The server has now been restored, we will be looking at why access was being refused to the machine.

Start Time

4th January 2006, at 6:33PM

Resolution Time

4th January 2006, at 8:03PM

Network issues

resolved

Description

The 34SP.com network is running slowly at this time.

Apologies for the delayed update - this problem was fixed approximately 1 hour after the original posting, at 6:30pm on December 25th.

Start Time

25th December 2005, at 5:33PM

Resolution Time

29th December 2005, at 12:22PM

server3.xenserve.com outage (server3.xenserve.com)

resolved

Description

We are aware of a problem with server3.xenserve.com, and are working to resolve the issue as soon as possible.

An engineer has attended the server and it is now available again.

Start Time

21st December 2005, at 1:35PM

Resolution Time

21st December 2005, at 2:54PM

pris www failure (pris.34sp.com)

resolved

Description

Plesk are currently performing emergency essential maintenance to the pris server.

The server will be off-line until this is completed.

No time frame has been confirmed but we would hope only an hours lost uptime.

Apologies for any inconvenience caused.



The web server of pris.34sp.com has failed.

We are presently looking into this fault.

This fault has now been tracked to a compatibility issue with a security program we use and the web server. www services are now fully operational.

This problem has re-occurred. We are investigating at the moment and hope to restore functionality as soon as possible. During the investigation you may find www service intermittent.

The cause of this has been identified as a bug in the latest version of Plesk that is being triggered only on this server. We are currently waiting for SWsoft to provide a fix for us.

This fix has now been provided so this issue is resolved. We would like to apologise for any server inconvenience which has affected customers during this period.

Start Time

14th December 2005, at 5:38PM

Resolution Time

11th January 2006, at 3:04PM

colossus.34sp.com upgrade (colossus.34sp.com)

resolved

Description

The upgrade of this server is now in progress.

The upgrade is now complete.

Start Time

14th December 2005, at 12:01AM

Resolution Time

14th December 2005, at 1:04AM

deepthought.34sp.com upgrade (deepthought.34sp.com)

resolved

Description

The upgrade of this server is now in progress.

The upgrade is now complete.

Start Time

13th December 2005, at 12:01AM

Resolution Time

13th December 2005, at 12:32AM

sal.34sp.com upgrade (sal.34sp.com)

resolved

Description

The upgrade of this server is now in progress.

The upgrade is now complete.

Start Time

13th December 2005, at 12:01AM

Resolution Time

13th December 2005, at 1:20AM

ziggy.34sp.com (ziggy.34sp.com)

resolved

Description

The upgrade of this server is now in progress.

The upgrade is now complete.

Start Time

10th December 2005, at 12:01AM

Resolution Time

10th December 2005, at 2:33AM

twiki.34sp.com (twiki.34sp.com)

resolved

Description

The upgrade of this server is now in progress.

The upgrade is now complete.

Start Time

10th December 2005, at 12:01AM

Resolution Time

10th December 2005, at 12:14AM

sonny.34sp.com (sonny.34sp.com)

resolved

Description

The upgrade of this server is now in progress.

The upgrade is now complete.

Start Time

10th December 2005, at 12:01AM

Resolution Time

10th December 2005, at 12:27AM