34SP.com System Status History

Description

Update at 22:30:49(GMT): The issue has now been resolved with this server.This migration has now been completed.

If you do not use us for dns services, please check your email and update your dns records as per the email we sent out a short while ago. (This should be 80.82.124.90 unless you are on a unique IP for SSL or anonymous ftp services)

If you have any issues with your site following the migration please do let us know

---

A reminder that the gort.34sp.com accounts are being migrated to a new server at this time. Please avoid making any changes to any sites or in the siteadmin area during this process.

Start Time

3rd November 2010, at 8:34AM

Description

Update at 22:29:50(GMT): We are presently tracking a recurring fault on this server that is causing issues the the Plesk and database systems.

Start Time

1st November 2010, at 7:26PM

Description

Update at 20:57:52(GMT): We have now resolved this issue by restoring certain tables from our routine backups. Customers affected by this action will shortly have an e-mail explaining further.

Furthermore, we apologise for any inconvenience that this issue has caused our customers today. If you have any further queries, please contact 34SP.com support via e-mail to support@34sp.com.

---

Update at 19:03:57(GMT): We're still working on resolving this issue, which appears to be related to a corrupt InnoDB table (or record) causing MySQL to restart frequently.

A resolution is currently being worked upon and we will provide more information as and when we have it.

---

The MySQL daemon on server4.xenserve.com is taking quite a punishing and some users are experiencing sporadic connection errors.

Whilst we debug the issue, please avoid any long-running administration/backup queries.

Start Time

31st October 2010, at 5:24PM

Description

Update at 08:33:25(GMT): Update at 10:27:20(GMT): This server is again experiencing some issues, this is due to a denial of service attack against the server - it is however on http so it not very easy to block this type, we are currently working on firewall rules to block items as we can to try to avoid this continuing.

---

Update at 14:20:17(BST): The server has been back online for a few hours now, with apache services going in and out of availability, we believe this is now under control but will be monitoring this for a while

---

Update at 10:54:52(BST): An engineer is on the way to the datacenter at this time to help further diagnose the issues on this server

---

We are looking into issues affecting this server at this time.

Start Time

30th October 2010, at 10:40AM

Description

Update at 12:54:23(BST): Having liaised with the owner of the offending domain, we're now back to a good level of performance and all services appear to be running well.

---

Update at 09:48:24(BST): Server14 is now back up and running. The issue appears to be related to one domain name in particular and we will be contacting the owner in due course.

We shall continue to keep an eye on server14 for the next few hours.

---

We're currently investigating an issue with the reseller server, Server14. Engineers are currently working to bring this back to service as soon as is possible.

Start Time

29th October 2010, at 9:26AM

Description

Update at 09:25:02(BST): Update at 10:01:52(BST): The initial issue appears to be resolved, however both customer-facing webmail servers are experiencing a very high surge of connections as a result of customers re-trying to download e-mail.

Please accept our apologies - things should get smoother shortly.

We have another customer-facing machine to come into service very shortly, which should hopefully provide service improvements during these peaks.

---

We've been experiencing a huge surge in load on one of our two customer-facing servers that provide the Atmail webmail facility.

We're currently working on this and hope to have the issue resolved soon.

Start Time

25th October 2010, at 9:27AM

Description

Update at 09:28:27(BST): The issue with these servers has been resolved.

---

There was a slight issue with prohost1 and prohost6 that lasted around 10 minutes.

This should now be resolved but we will continue to monitor these servers for a while.

Start Time

22nd October 2010, at 12:38AM

Description

Update at 09:28:02(BST): The issue has now been resolved with this server.Due to staff training, there will be no telephone or live chat support after 5.30pm. Apologies for any inconvenience caused.

Start Time

21st October 2010, at 11:28AM

Description

Update at 00:24:56(BST): The issue has now been resolved with this server.We are presently looking into an issue affecting MySQL services on the server5 system.

Start Time

20th October 2010, at 10:39PM

Description

Update at 02:23:14(BST): The issue has now been resolved with this server.

Resolved around 15 minutes ago; all services relying on our database should have returned to normal.

---

As part of the upgrades to our Professional platform, the 34SP.com website and account management pages will be temporarily inactive.

These services should be restored by 02:00 BST at the latest.

Start Time

19th October 2010, at 10:37PM