34SP.com System Status History

Description

Update at 10:14:33(BST):
Business7 has now had a full update and is now back online

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Business7 http services are currently non responsive, this is being looked into

Start Time

9th October 2010, at 9:41AM

Description

Update at 18:39:47(BST): This issue is now marked as resolved.

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Update at 10:13:22(BST): Holly is fully running a full diskscan in the background, this may cause some services to run slow for a while

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The holly.34sp.com server suffered a failure of services this morning, this was rebooted and is now back online.

We are monitoring the server at this time to see if it has any further issues.

Start Time

9th October 2010, at 9:41AM

Description

Update at 13:21:04(BST): The issue with this server has now been resolved.

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Update at 11:31:54(BST): Queeg is now up, we're investigating the cause and will monitor the machine for any further issues over the next few hours.

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Queeg is down but we're working to restore this machine service as we speak.

Start Time

7th October 2010, at 11:24AM

Description

Update at 03:23:32(BST): The issue has now been resolved with this server.All mail services should now be back online, please let us know if anyone is experiencing any issues.

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Update at 01:19:44(BST): The syncing of some of the email to a new storage server is taking longer than was expected, we will get the service back online as soon as possible.

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The atmail mail cluster is currently offline undergoing some maintenance.

Start Time

4th October 2010, at 12:26AM

Description

Update at 15:13:49(BST): The issue has now been resolved with this server.

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Update at 14:52:23(BST): The machine is back up again and VPS' are slowly booting back up themselves. We will continue to monitor this machine for now.

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The VPS host, vps6.34sp.com appears to be down and isn't responding to network pings. We're attempting to bring the machine back to service ASAP.

Start Time

3rd October 2010, at 2:47PM

Description

Update at 12:54:22(BST): The issue has now been resolved with this server.

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Update at 12:33:58(BST): Server3 is down again, we are presently working on returning the machine to service as soon as is possible.

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Update at 21:56:00(BST): The issue has now been resolved with this server.This system is presently offline and we are looking into the cause of this fault.

Start Time

2nd October 2010, at 4:18AM

Description

Update at 08:55:47(BST): The issue has now been resolved with this server.

Business7 is now back up and running. If you are experiencing any linger problems, please contact support via e-mail.

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We are aware that business 7 is currently not responding and failing to ping. Engineers are rebooting this server at present. Further details will be posted as soon as we have them. Apologies for any inconvenience caused.

Start Time

30th September 2010, at 8:43AM

Description

Update at 09:37:06(BST): The issue has now been resolved with this server.
Our support systems are now back online. Our team are working hard to catch up with the backlog. We would request customers use support@34sp.com to contact us or follow up rather than chasing these by phone as this will delay the speed of resolution for your case. Apologies for any inconvenience caused.

Update at 15:07:16(BST):
We have been running file recovery software to retrieve our support ticket systems database. This is taking longer than expected but we hope it will get us back on line as soon as possible. We thank you for your continued patience.

Update at 13:29:08(BST):
Unfortunately this issue is ongoing. As such there could be up to several hours delay on support email replies.
Again, apologies for any inconvenience caused.

Our support portal, Live chat and ticket system are currently off line. Our engineers are working to resolve this issue as soon as possible.

As a result, our replies to your tickets will be delayed compared to our usual high standard.

Please accept our apologies for any inconvenience caused.

Start Time

28th September 2010, at 9:30AM

Description

Update at 21:17:05(BST): We are confidant that the issues with Prohost7 are now resolved.

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Update at 14:27:22(BST): Prohost7 is now back up, with all services functioning normally. We will continue to monitor this machine for a short time.

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Prohost7 has suffered a massive surge in resource utilisation and unfortunately required a reboot.

The machine is now booting-up again and we hope to have all services back to normal shortly.

Start Time

25th September 2010, at 2:22PM

Description

Update at 21:17:42(BST): We are confidant that the issues with the SMTP servers 2 & 5 are now resolved.

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Some of the servers that operate under the 'smtp.34sp.com' guise have been having issues this morning.

We have since rectified the fault and will be monitoring the situation from here.

Start Time

25th September 2010, at 2:21PM