34SP.com System Status History

Description

Update at 15:36:10(BST): The issue with this server is now resolved.

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Server prohost6 is currently encountering high load. Our engineers have performed a reboot and the server is just system checking and should be back up shortly.

Server finished rebooting around 10am and all services came back on and load eased off.

server has started receiving a high load again, an engineer has been notified and we are awaiting an update.

update at 16:47 Services have been restarted and the server is being monitored.

Start Time

11th September 2010, at 9:48AM

Description

Update at 18:00:04(BST): The issue has now been resolved with this server.We are presently looking at an issue affecting www and plesk services on this server. Email is unaffected.

Start Time

10th September 2010, at 5:56PM

Description

Update at 19:13:49(BST): The issue has now been resolved with this server.We are currently looking at an issue affecting this server. Only www services are affected, email should be running fine.

Start Time

8th September 2010, at 7:12PM

Description

Update at 08:21:48(BST): The issue has now been resolved with this server.Update at 08:21:41(BST): All checks complete and back up and running as normal. We apologise for the inconvenience caused.

Update at 08:14:45(BST): We are currently investigating an error affecting services on this machine. The engineers have just initiated a reboot on the server now.

Reboot complete - Checks underway for database and other services

Start Time

7th September 2010, at 8:06AM

Description

Update at 16:09:30(BST): We're happy that the issues have passed. Please do contact support via e-mail if you have any lingering problems.

Update at 14:24:43(BST): VPS2, 10 and 11 are now back up, all services should now be restored. We will continue to monitor the situation.

VPS2, 10 and 11 are currently not responding to ping or SSH access. Engineers have been notified and it is currently being investigated into.

Start Time

4th September 2010, at 9:40AM

Description

Update at 11:05:08(BST): The issue has now been resolved with this server.The support desk will be closing at 5pm on Friday 3rd September for staff training. If you require assistance after this time, please email support@34sp.com and your enquiry will be dealt with as soon as possible.

Start Time

3rd September 2010, at 11:00AM

Description

Update at 10:11:34(BST): The issue has now been resolved with this server.Update at 07:40:44(BST): 07:00 Server is Unresponsive to any connection. Currently awaiting engineer to investigate into the cause. I apologise for any inconvenience this may be causing you.

Engineer got in contact around 9:20 and performed reboot of the server which resolved the issue.

Start Time

29th August 2010, at 6:58AM

Description

Update at 11:05:04(BST): If you use the Bethere ISP to connect to the Internet and are having issues accessing sites, please be aware there may be an issue with the Bethere service.

At this time it appears there may be an issue with Betheres routing with Abovenet. We are still presently monitoring this, and haven't had this confirmed yet, but are seeing indications from Bethere users this may be the case.

Start Time

27th August 2010, at 8:44PM

Description

Update at 23:48:45(BST): This stage of the process has now been completed, we will be continuing to work on this platform over the upcoming weeks.

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Between 9pm and midnight this evening there will be a short interruption to the Atmail (webmail.34sp.com) service.

The cause for this outage is related to disconnecting and reconnecting the remote storage, across a faster medium.

This maintenance will take no longer than 10 minutes, with the actual anticipated outage time for any, single customer at around a few minutes maximum.

This is the first of many steps planned to improve the performance of Atmail over the coming weeks and more information will be communicated about the nature and time of those improvements at a later date.

Start Time

27th August 2010, at 5:07PM

Description

Update at 18:43:06(BST): The issue has now been resolved with this server.Update at 18:30:02(BST): The server is undergoing some unusually high load which we are presently trying to bring under control.

We are currently investigating an error affecting www and psa services on this machine. Email is unaffected.

Start Time

25th August 2010, at 6:11PM