34SP.com System Status History

Description

Update at 10:08:50( BST ) : The issue has now been resolved with this server.

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Update 1008:
Service on the johnny5 server has been restored.

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Update 0948:
One of our engineers is currently on his way to the datacentre to investigate this issue in person.

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Johnny5 is currently unavailable. We're investigating the issue and if necessary will be en-route to the local data centre here in Manchester to rectify the problem.

Start Time

23rd July 2010, at 9:15AM

Description

Update at 16:57:38( BST ) : The issue has now been resolved with this server.

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We are currently aware that users are having issues sending email, accessing our site and making purchases. we believe this is being caused by a network issue. Our engineers are working on this and we apologies for any inconvenience caused.

Start Time

22nd July 2010, at 11:31AM

Description

The database checks are complete, status resolved.

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Bill is now back up and running. We're not sure what caused the lock-up but will be investigating. As a precaution, database checks are currently running to ensure their consistency.

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Bill is down, Engineers are working on it as we speak.

Start Time

21st July 2010, at 10:38AM

Description

Update at 22:15:04( BST ) : The issue has now been resolved with this server.

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The new IRC service is now up and running.

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At present 34SP.com's IRC server is not available for support queries. Please be sure to contact support via e-mail/live chat or via our telephone lines.

We apologise for any inconvenience that this may cause.

Start Time

20th July 2010, at 1:32PM

Description

Update 21:40 Business7 is now also back online.

Update 21:00 Most services should now be back online. Business7 is still being attended to.

Update 18:30 Power was lost at the datacentre holding these machines. There are redundancies in place to cater for a power loss but it seems as though these have failed. We will be taking this matter up with our datacentre providers to satisfy ourselves that the problem will not be repeated. Power has now been restored to the building and service should be resumed within an hour.

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Update 17:29 Datacentre engineers are aware of and currently investigating the issue.

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A number of servers are currently unavailable. These are:

server16.xenserve.com
server17.xenserve.com
business7.34sp.com
johnny5.34sp.com

We are currently investigating this issue and will update this post as soon as more information is available.

Start Time

18th July 2010, at 5:21PM

Description

Update at 09:21:54( BST ) : The issue has now been resolved with this server.

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Telephone and live chat support will only be available until 5.30pm between the 19th and 23rd July 2010.

Apologies for any inconvenience caused.

Start Time

18th July 2010, at 12:10PM

Description

Update at 13:29:07( BST ) : The issue has now been resolved with this server.

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Our lines are now back online.
Apologies for any inconvenience caused.

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Our telephone and live chat support will be offline at 12pm noon (BST) on Thursday 15th July. This is to conduct essential maintenance. We will restore the service as soon as is possible. Apologies for any inconvenience caused.

Start Time

14th July 2010, at 10:51PM

Description

Update @18:13: Bill seems to be working well and we're now resolving this status.

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Update @12:00: We have now managed to bring Bill back online! The machine needed a manual file system check, but is now back up and running. As a precaution we're currently running a full check of all databases and will continue to monitor the machine.

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Update @10:50: The Engineer has arrived on-site and we're working to rectify the fault as soon as possible.

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Update @ 08:50: Server has not come back up by itself so an Engineer is en-route to the data centre to assist with the fault. We thank you for your continued patience whilst we work to rectify the issues with Bill.

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Update: Server has been power cycled as of 8:10, monitoring.

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21.45 All SQL issues have now been corrected and all services should be running fine.

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21.30 SQL issues are still persisting following the reboot of bill.34sp.com. We are presntly looking into correcting this fault.

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The server is now back online.

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We are currently looking into an issue why the bill.34sp.com server is currently unavailable.

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Start Time

14th July 2010, at 9:16PM

Description

The Matrix migration is now complete. If you are experiencing any lingering issues post-migration, please contact 34SP.com Support.

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The main stream migrations of matrix.34sp.com have now been completed.

Please allow 24hrs for all dns to update (should be around an hour - but some ISPs can cache dns), if after this time you are having issues please do let us know.

If you have any scripting issues from the move to the newer versions of php/mysql please do ensure you are running the latest version of scripts available.

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This server is currently being migrated as per the email sent last week, below is a copy of the email that was sent to all users:

This email is in regards to the following domains that you have hosted on the matrix.34sp.com server:

DOMAIN

Starting Wednesday July 16th we will begin migrating domains from the matrix.34sp.com server to some newer hosting servers within the personal hosting range. The migration will cause around 1hrs downtime when the final switch over to the new IP address takes place.

The server your account will be moved to will be running much newer versions of mysql/php and plesk, this may cause some issues with some older scripts as such you should ensure that you update any scripts to the latest versions as soon as possible.

If you have SSL or Anonymous FTP on your domain please contact us so we can migrate your domain ahead of these main migrations to avoid any issues with SSL certficates when doing the main migration.

The IP address that your account is hosted on will change, so if you do not use 34SP for your dns management please do contact us so we can deal with your move prior to the main migration.

If you are a user of 'frontpage publishing' please also contact us as you will need to go to a specific server as support for this has been discontinued from microsoft and only certain servers have this ability now.

Please note that any old logs (access_log.processed*) maybe removed prior to these migrations, if you wish to retain these for historical data please download these as soon as possible.

If you have any questions regarding this move, please do contact us as soon as possible.

--
The 34SP.com Team

Start Time

14th July 2010, at 7:50AM

Description

Update @ 14:44: server3 is back up now and we're checking over the server (particularly databases) to ensure all is well.

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We're currently aware of the issues affecting server3 and are working to resolve this as soon as possible.

Start Time

13th July 2010, at 2:07PM