34SP.com System Status History

Description

Update at 09:43:50( BST )

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The issue with Apache has now been resolved and the web service is running normally.

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Robbie currently has an error in its Apache configuration that is preventing the service from starting. We're working to restore service.

Start Time

5th August 2010, at 9:17AM

Description

Update at 14:17:44( BST )

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The issue has now been resolved with this server.

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VPS11 has stopped responding and will not ping. Engineers are on site at this time and investigating now. We will update this status post as soon as further information is available.

Full services now restored.

Start Time

4th August 2010, at 1:55PM

Description

Update at 21:41:41( BST ) : The issue has now been resolved with this server.

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21:41 All services should now be restored.

21:35 We are presently looking at why services on this system are unavailable.

Start Time

3rd August 2010, at 9:36PM

Description

Update at 21:35:42( BST ) : The issue has now been resolved with this server.

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We are currently investigating the unavailability of the server.

Start Time

3rd August 2010, at 4:01PM

Description

Update at 04:15:02( BST ) : The issue has now been resolved with this server.

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Update @ 04:14 - some slight over-run on the original time slot (00:01 - 04:00) but the maintenance is now finished.

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Update @ 23:54 - we will be starting the planned maintenance shortly.

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As a reminder to our customers, please note that there will be a period of planned maintenance beginning tonight at midnight (or more precisely 04/08/2010 @ 00:01) on our network edge routers.

If you have not received an e-mail regarding this particular maintenance window, please ensure that your e-mail address that we have on your customer account is both current and valid.

For any customers having further questions, please contact support via e-mail (support@34sp.com).

Start Time

3rd August 2010, at 9:50AM

Description

Update at 18:06:05( BST ) : The issue has now been resolved with this server.

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We are currently investigating the unavailability of the server.

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This was resolved several hours ago.

Start Time

29th July 2010, at 2:33PM

Description

Update at 12:24:29( BST )
This has now been completed.

You may need to re enter the correct email login details, if your email program is still asking for them after this maintenance.

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We will be taking the @mail service off line for emergency maintenance.
We estimate this will take 4 - 5 minutes. Apologies for any inconvenience this may cause.

Start Time

28th July 2010, at 12:15PM

Description

Update at 10:08:50( BST ) : The issue has now been resolved with this server.

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Update 1008:
Service on the johnny5 server has been restored.

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Update 0948:
One of our engineers is currently on his way to the datacentre to investigate this issue in person.

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Johnny5 is currently unavailable. We're investigating the issue and if necessary will be en-route to the local data centre here in Manchester to rectify the problem.

Start Time

23rd July 2010, at 9:15AM

Description

Update at 16:57:38( BST ) : The issue has now been resolved with this server.

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We are currently aware that users are having issues sending email, accessing our site and making purchases. we believe this is being caused by a network issue. Our engineers are working on this and we apologies for any inconvenience caused.

Start Time

22nd July 2010, at 11:31AM

Description

The database checks are complete, status resolved.

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Bill is now back up and running. We're not sure what caused the lock-up but will be investigating. As a precaution, database checks are currently running to ensure their consistency.

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Bill is down, Engineers are working on it as we speak.

Start Time

21st July 2010, at 10:38AM