34SP.com System Status History

Description

Update @18:13: Bill seems to be working well and we're now resolving this status.

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Update @12:00: We have now managed to bring Bill back online! The machine needed a manual file system check, but is now back up and running. As a precaution we're currently running a full check of all databases and will continue to monitor the machine.

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Update @10:50: The Engineer has arrived on-site and we're working to rectify the fault as soon as possible.

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Update @ 08:50: Server has not come back up by itself so an Engineer is en-route to the data centre to assist with the fault. We thank you for your continued patience whilst we work to rectify the issues with Bill.

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Update: Server has been power cycled as of 8:10, monitoring.

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21.45 All SQL issues have now been corrected and all services should be running fine.

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21.30 SQL issues are still persisting following the reboot of bill.34sp.com. We are presntly looking into correcting this fault.

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The server is now back online.

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We are currently looking into an issue why the bill.34sp.com server is currently unavailable.

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Start Time

14th July 2010, at 9:16PM

Description

The Matrix migration is now complete. If you are experiencing any lingering issues post-migration, please contact 34SP.com Support.

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The main stream migrations of matrix.34sp.com have now been completed.

Please allow 24hrs for all dns to update (should be around an hour - but some ISPs can cache dns), if after this time you are having issues please do let us know.

If you have any scripting issues from the move to the newer versions of php/mysql please do ensure you are running the latest version of scripts available.

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This server is currently being migrated as per the email sent last week, below is a copy of the email that was sent to all users:

This email is in regards to the following domains that you have hosted on the matrix.34sp.com server:

DOMAIN

Starting Wednesday July 16th we will begin migrating domains from the matrix.34sp.com server to some newer hosting servers within the personal hosting range. The migration will cause around 1hrs downtime when the final switch over to the new IP address takes place.

The server your account will be moved to will be running much newer versions of mysql/php and plesk, this may cause some issues with some older scripts as such you should ensure that you update any scripts to the latest versions as soon as possible.

If you have SSL or Anonymous FTP on your domain please contact us so we can migrate your domain ahead of these main migrations to avoid any issues with SSL certficates when doing the main migration.

The IP address that your account is hosted on will change, so if you do not use 34SP for your dns management please do contact us so we can deal with your move prior to the main migration.

If you are a user of 'frontpage publishing' please also contact us as you will need to go to a specific server as support for this has been discontinued from microsoft and only certain servers have this ability now.

Please note that any old logs (access_log.processed*) maybe removed prior to these migrations, if you wish to retain these for historical data please download these as soon as possible.

If you have any questions regarding this move, please do contact us as soon as possible.

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The 34SP.com Team

Start Time

14th July 2010, at 7:50AM

Description

Update @ 14:44: server3 is back up now and we're checking over the server (particularly databases) to ensure all is well.

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We're currently aware of the issues affecting server3 and are working to resolve this as soon as possible.

Start Time

13th July 2010, at 2:07PM

Description

Update at 11:21:51( BST ) : The issue has now been resolved with this server.

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11.20am - All vps servers are now active once again.

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11.00am - The server is currently being moved to a new power controller

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We are currently looking into an issue on vps18 this will affect a number of vps users.

Start Time

13th July 2010, at 9:01AM

Description

Unfortunately due to staffing shortages, we are unable to offer telephone support this evening.

We apologise for the inconvenience caused and ask all customers to direct their enquiries to support@34sp.com where an operative will attempt to reply as soon as is possible.

Start Time

7th July 2010, at 6:39PM

Description

Update at 13:43:16( BST ) : The issue has now been resolved with this server.

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Issue resolved. The bad configuration (auto-generated by Plesk) was tracked down to broken subdomain configuration.

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We're trying to track down some bad (user-related) Apache configuration that's preventing the service from starting correctly.

We hope to have this resolved very shortly.

Start Time

7th July 2010, at 1:37PM

Description

Update @ 14:02: Access it Queeg is now restored following resolution of the issue. We'll continue to monitor the machine and its performance for the next few hours.

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Update @ 13:43: we're still working on returning this server to use.

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Queeg has suffered a malicious attack that has resulted in all services being offline.

We're working as fast as possible to resolve this fault and will update when we can.

Start Time

7th July 2010, at 1:18PM

Description

This is now resolved
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Our support portal, Live chat and email systems are off line for emergency maintenance.
You can still send emails to us and we will answer them as soon as possible.

Apologies for any inconvenience caused.

Start Time

1st July 2010, at 12:18PM

Description

Update at 13:10:21( BST ) : We have identified two compromised customer machines which were being used to launch attacks on external servers. These have both been fixed now and the attacks have stopped. We continue to monitor the situation.

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We are currently aware of the network issues and our engineers are working to resolve this.

Apologies for any inconvenience caused.

Start Time

29th June 2010, at 1:00PM

Description

Server 9 is back up again and we're currently ensuring that all is well.

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Server 9 is currently down at present. Engineers are trying to resolve the issue as soon as is possible.

Start Time

28th June 2010, at 8:06AM