34SP.com System Status History

Description

Update at 11:21:51( BST ) : The issue has now been resolved with this server.

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11.20am - All vps servers are now active once again.

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11.00am - The server is currently being moved to a new power controller

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We are currently looking into an issue on vps18 this will affect a number of vps users.

Start Time

13th July 2010, at 9:01AM

Description

Unfortunately due to staffing shortages, we are unable to offer telephone support this evening.

We apologise for the inconvenience caused and ask all customers to direct their enquiries to support@34sp.com where an operative will attempt to reply as soon as is possible.

Start Time

7th July 2010, at 6:39PM

Description

Update at 13:43:16( BST ) : The issue has now been resolved with this server.

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Issue resolved. The bad configuration (auto-generated by Plesk) was tracked down to broken subdomain configuration.

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We're trying to track down some bad (user-related) Apache configuration that's preventing the service from starting correctly.

We hope to have this resolved very shortly.

Start Time

7th July 2010, at 1:37PM

Description

Update @ 14:02: Access it Queeg is now restored following resolution of the issue. We'll continue to monitor the machine and its performance for the next few hours.

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Update @ 13:43: we're still working on returning this server to use.

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Queeg has suffered a malicious attack that has resulted in all services being offline.

We're working as fast as possible to resolve this fault and will update when we can.

Start Time

7th July 2010, at 1:18PM

Description

This is now resolved
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Our support portal, Live chat and email systems are off line for emergency maintenance.
You can still send emails to us and we will answer them as soon as possible.

Apologies for any inconvenience caused.

Start Time

1st July 2010, at 12:18PM

Description

Update at 13:10:21( BST ) : We have identified two compromised customer machines which were being used to launch attacks on external servers. These have both been fixed now and the attacks have stopped. We continue to monitor the situation.

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We are currently aware of the network issues and our engineers are working to resolve this.

Apologies for any inconvenience caused.

Start Time

29th June 2010, at 1:00PM

Description

Server 9 is back up again and we're currently ensuring that all is well.

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Server 9 is currently down at present. Engineers are trying to resolve the issue as soon as is possible.

Start Time

28th June 2010, at 8:06AM

Description

Update at 08:06:48( BST ) : The issue has now been resolved with this server.

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Due to essential maintenance our phone lines will be closed from 5.30pm today. Our email and support ticket portal service are available as usual.

Apologies for any inconvenience caused.

Start Time

25th June 2010, at 12:02PM

Description

The server is back online and is continuing to be monitored.

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Another issue has occurred on business7 - this is currently being looked into.

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Business 7 is back up again and we're currently ensuring that all is well.

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Business 7 is currently down at present. Engineers are trying to resolve the issue as soon as is possible.

Start Time

25th June 2010, at 11:56AM

Description

Just a reminder to our customers (or perhaps a notice) that with this possibly being the England team's final match in the 2010 FIFA World Cup, the number of simultaneous viewers streaming the match live over the Internet has resulted in significant congestion within much of the Internet infrastructure across the country.

Whilst we're not an end-user ISP ourselves, we would like to remind our customers that any poor performance of your own website may not be the fault of 34SP for the next hour or so - please be sure to confirm that any performance problems are not with your own connection to the Internet before contacting 34SP support.

Thank you for your patience and good luck England! :)

Start Time

23rd June 2010, at 3:29PM