34SP.com System Status History

Description

The main issue has been resolved but we are monitoring slow login issues ongoing.

Apologies for any inconvenience caused.

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We are currently aware of issues trying to log into the 34SP.com login area (AMP). Our engineers are currently working to resolve this issue. This does not affect siteadmin.

Apologies for any inconvenience caused.

Start Time

22nd June 2010, at 11:29AM

Description

Update at 16:40:44( BST ) : The issue has now been resolved with this server.

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We have disabled the site that was denying service to the users on Business 6 and contacted the owner to arrange for the higher traffic in future.

We thank you for your patience during this outage.

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This server is experiencing a very high level of traffic. We can see which domain is causing the issue and are working to disable it for now before notifying the owner.

Start Time

21st June 2010, at 4:18PM

Description

Update at 11:48:17( BST ) : The issue has now been resolved with this server.

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Live chats and email are now back in operation. We hope to catch up with emails as quickly as possible. Thank you for your patience.

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We are having to perform emergency maintenance to our live chat and email systems. As a result, live chats are not available and email replies will be delayed. Our support portal may also be slow during this time.

Apologies for any inconvenience caused.

Start Time

21st June 2010, at 11:15AM

Description

Update at 12:27:43( BST ) : The issue has now been resolved with this server.

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All VPS' seem to be up and running OK. Please note that if you have any databases running on the host that it will be worthwhile running mysqlcheck over these as a precautionary measure.

If you have any questions about this, please contact support for their assistance.

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VPS9 is now back up and all VPS' will be starting up one by one.

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VPS9 is unresponsive and all VPS' hosted upon it appear to be off. We're investigating the matter and will update as soon as more information is available.

Start Time

20th June 2010, at 11:31AM

Description

Update at 11:28:01( BST ) : The issue has now been resolved with this server.

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Carr's outage was resolved shortly after we posted this, with only approx. 10-15 minutes downtime. In the excitement, we forgot to mark this as resolved here.

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Carr has become unresponsive. We're investigating the matter and hope to have the machine back up and running shortly.

Start Time

18th June 2010, at 11:47AM

Description

Update 16:25 BST:
This problem has now been corrected.

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We have found and error on the main filesystem of the server7.xenserve.com reseller server. In order to correct this and prevent further issues, it has been necessary to reboot the server and repair the filesystem. We apologise for the inconvenience this will cause and will have the server available for use again as soon as possible.

Start Time

17th June 2010, at 4:00PM

Description

Update @00:47:
Whilst this work took a little longer than expected, we're now back to normal (and improved) service.

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Update @23:50:
This work will be happening in 10 minutes.

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14/06/2010:
Following the Saturday evening's issues, we're having to schedule to have a further short period of disruption between data centres at very short notice. The work is scheduled to start by our providers at 00:00 BST.

For the most part, all routers will fail-over to their own routes and any disruption will be very minimal.

After this work, we should have better performance between the two data centres and far less chance of any outages/problems in the future.

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12/06/2010: We've just experienced a small (partial) outage between data centres that has been traced back to a fault with our providers. We'll be taking the matter up with them as soon as possible. Thankfully the current issue appears to be resolved already, however.

Start Time

13th June 2010, at 12:47AM

Description

The network maintenance window is now over. All work was completed as planned, with fairly minimal disruption to traffic.

Any customers that may be experiencing connection difficulties are urged to contact support as soon as possible.

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For anyone watching, this work will be starting in approximately 5 minutes time.

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As a reminder to all customers on Friday 11th of June, between 03:00 and 07:00 BST, we will be conducting some required network maintenance across our edge routers. Please note that this will not be one, solid 4-hour outage, but a series of smaller interruptions within the period.

The four edge routers will all need to be patched with new configurations during the maintenance window. The patching will be done router by router, in order to minimise any disruption to customer traffic.

As 34SP.com operates multiple BGP sessions to multiple, independent carriers, the loss of a single router's transit is not catastrophic and routing will be distributed between available routers automatically with only a short delay.

However, any customers whom have backups requiring reliable communications to a target outside of our network (i.e. off-site backups) are strongly advised to re-schedule their backups to finish before 03:00 BST or begin after 07:00 BST as the fail-over between routers will not be completely seamless.

For any further questions that you may have regarding this work, please contact the 34SP.com Support team via e-mail.

Start Time

10th June 2010, at 5:21PM

Description

The machine is up again and we're running a routine check of all mysql databases as a matter of course.

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We're currently looking into an outage with server3. At present, all services are unavailable.

Start Time

9th June 2010, at 4:12PM

Description

Our telephone lines will be closing at 5.30pm during this week (8-11th) for essential maintenance.

Email and chat support will be available as normal. Apologies for any inconvenience caused.

Start Time

8th June 2010, at 5:36PM