34SP.com System Status History

Description

Update @ 14:02: Access it Queeg is now restored following resolution of the issue. We'll continue to monitor the machine and its performance for the next few hours.

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Update @ 13:43: we're still working on returning this server to use.

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Queeg has suffered a malicious attack that has resulted in all services being offline.

We're working as fast as possible to resolve this fault and will update when we can.

Start Time

7th July 2010, at 1:18PM

Description

This is now resolved
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Our support portal, Live chat and email systems are off line for emergency maintenance.
You can still send emails to us and we will answer them as soon as possible.

Apologies for any inconvenience caused.

Start Time

1st July 2010, at 12:18PM

Description

Update at 13:10:21( BST ) : We have identified two compromised customer machines which were being used to launch attacks on external servers. These have both been fixed now and the attacks have stopped. We continue to monitor the situation.

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We are currently aware of the network issues and our engineers are working to resolve this.

Apologies for any inconvenience caused.

Start Time

29th June 2010, at 1:00PM

Description

Server 9 is back up again and we're currently ensuring that all is well.

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Server 9 is currently down at present. Engineers are trying to resolve the issue as soon as is possible.

Start Time

28th June 2010, at 8:06AM

Description

Update at 08:06:48( BST ) : The issue has now been resolved with this server.

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Due to essential maintenance our phone lines will be closed from 5.30pm today. Our email and support ticket portal service are available as usual.

Apologies for any inconvenience caused.

Start Time

25th June 2010, at 12:02PM

Description

The server is back online and is continuing to be monitored.

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Another issue has occurred on business7 - this is currently being looked into.

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Business 7 is back up again and we're currently ensuring that all is well.

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Business 7 is currently down at present. Engineers are trying to resolve the issue as soon as is possible.

Start Time

25th June 2010, at 11:56AM

Description

Just a reminder to our customers (or perhaps a notice) that with this possibly being the England team's final match in the 2010 FIFA World Cup, the number of simultaneous viewers streaming the match live over the Internet has resulted in significant congestion within much of the Internet infrastructure across the country.

Whilst we're not an end-user ISP ourselves, we would like to remind our customers that any poor performance of your own website may not be the fault of 34SP for the next hour or so - please be sure to confirm that any performance problems are not with your own connection to the Internet before contacting 34SP support.

Thank you for your patience and good luck England! :)

Start Time

23rd June 2010, at 3:29PM

Description

The main issue has been resolved but we are monitoring slow login issues ongoing.

Apologies for any inconvenience caused.

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We are currently aware of issues trying to log into the 34SP.com login area (AMP). Our engineers are currently working to resolve this issue. This does not affect siteadmin.

Apologies for any inconvenience caused.

Start Time

22nd June 2010, at 11:29AM

Description

Update at 16:40:44( BST ) : The issue has now been resolved with this server.

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We have disabled the site that was denying service to the users on Business 6 and contacted the owner to arrange for the higher traffic in future.

We thank you for your patience during this outage.

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This server is experiencing a very high level of traffic. We can see which domain is causing the issue and are working to disable it for now before notifying the owner.

Start Time

21st June 2010, at 4:18PM

Description

Update at 11:48:17( BST ) : The issue has now been resolved with this server.

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Live chats and email are now back in operation. We hope to catch up with emails as quickly as possible. Thank you for your patience.

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We are having to perform emergency maintenance to our live chat and email systems. As a result, live chats are not available and email replies will be delayed. Our support portal may also be slow during this time.

Apologies for any inconvenience caused.

Start Time

21st June 2010, at 11:15AM