34SP.com System Status History

Description

Atmail now appears to be working well again and we are confidant that the problem has been rectified in the short term.

In the long term, more machines will soon be added to the mailstore cluster to further improve performance and minimise the impact of any future, unforeseen performance issues.

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The load on the mailstore has dropped significantly and we expect that many users will be finding that e-mail is slowly returning to service.

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There is currently a very, very high load present on our mail store systems that feed Atmail, the Spam Filtering (Professional hosting mainly) e-mail system.

We are working on returning this service to full working order as soon as we possibly can. Please check back here for more information, as support operatives are currently experiencing a very high volume of inquiries.

Start Time

25th May 2010, at 9:04AM

Description

The SMTP servers are operating correctly, however the authentication database had a short outage which in certain cases will have stalled the SMTP connections.

Users are advised to simply restart their e-mail clients, which should clear the connection cache and restore functionality.

Should this fail, please also try restarting your entire computer, this should fix the error.

We apologise for any inconvenience this may cause.

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We are currently aware of issues with sending emails.
Our engineers are working on this now. Apologies for any inconvenience caused.

Start Time

14th May 2010, at 10:13AM

Description

Update at 19:55:28( BST ) : The issue has now been resolved with this server.

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19.33: We are currently looking at an issue affecting database services on the server.

Start Time

13th May 2010, at 7:40PM

Description

One of our transit providers is performing upgrades on our link between Manchester and London, which may cause some disruption to routing.

For the most part, most customers will not be affected. The expected duration of the work is approximately 30 minutes.

Start Time

5th May 2010, at 10:20PM

Description

We're happy that this issue is now resolved.

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We believe that we've found the problem with a particular domain, and a particular script.

The owner is being contacted and we are monitoring the situation closely.

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Prohost3 is seeing a resurgence of the problems experienced yesterday, which is attributable to large amounts of memory usage by at least one domain on the server.

We're working to resolve this for good, as quickly as possible.

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Engineer restarted server and is now backup and performing as normal.

Start Time

4th May 2010, at 8:06AM

Description

11:59: Server and services all now restored, we will continue to monitor this server for the time being.

2nd May 2010 @ 11.42PM: The issue has resurfaced again. We are now looking into this

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9:10 Am - Server being reported as down for past couple of hours. Have notified engineers to investigate into.

9:20 AM - Engineer came and checking on server now.

9:25 AM - Server is reported as back up and will be monitored today.

5:30 PM - Server has had no repeat issues so setting outage as resolved.

1st May 2010

Start Time

2nd May 2010, at 9:10AM

Description

Update at 09:06:31( BST ) : The issue has now been resolved with this server.

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Services now back to normal - server required restart.

We are presently looking at an issue affecting this server.

Start Time

30th April 2010, at 8:14AM

Description

Update at 21:50:29( BST ) : The issue has now been resolved with this server.

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21:36 We are presently looking at an issue affecting this systems webserver. Other services (email, databases, ftp etc) are not affected.

Start Time

29th April 2010, at 9:46PM

Description

Update at 09:17:57( BST ) : The issue has now been resolved with this server.

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Our telephone lines will be closing at 5.30pm Monday 26th April for essential maintenance.

Email support will be available as normal. Apologies for any inconvenience caused.

Start Time

26th April 2010, at 9:46AM

Description

Update at 20:37:42( BST ) : The issue has now been resolved with this server.

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20:23: The excess load issues are affecting all services on this system.

19:56: We are presently looking at a load issue on this system.

Start Time

23rd April 2010, at 8:09PM