34SP.com System Status History

Description

Update at 13:54:18( BST ) : The issue has now been resolved with this server.

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Kitt has been restarted and is now up and running again.

A full check of all databases is now taking place.

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Kitt has gone down and is completely unresponsive. We hope to have this machine back up and running shortly as our Engineer is already on-site.

Start Time

14th April 2010, at 1:37PM

Description

This status is being resolved as VPS2 has performed satisfactorily over the last week. Nevertheless, we have taken the decision to begin migrating VPS' away from some of our older hosts and will contact any affected customers in due course. Any customers that wish to be migrated early are welcome to contact us ahead of time.

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VPS2 is finally back up and running. All VPS' have been started and a snapshot is being taken of each VPS in case there are further issues. (Which may see a few minutes pause per-VPS as the backup is sychronised.)

Any customer that wishes to have their VPS migrated away from VPS2 should e-mail support@34sp.com with the request and we will attempt to process this as quickly as possible.

At this point we wish to thank our customers on VPS2 for their patience throughout this issue.

VPS2 will remain in a 'monitoring' state, until we are satisfied with its performance.

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We can only apologise for the continued outage of VPS2. At present we're still working on the disk file systems and will continue to do so until further notice.

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The Engineer has arrived at the data centre and a full file system check is running on VPS2. This will unfortunately take an unknown length of time to complete.

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As of approximately 5 minutes ago, VPS2 has gone down and all customer VPS' are currently unresponsive.

We are currently doing everything in our power to return this machine to working service, however this does involve waiting for an Engineer to arrive on-site.

Start Time

14th April 2010, at 11:35AM

Description

Update at 09:15:40( BST ) : The issue has now been resolved with this server.

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The machine was suffering from an extraordinarily-high system load, from which it has now recovered.

If you are still having issues with this server, please contact support.

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All services on Joshua appear to be down. The machine is still reachable via the network, but is currently unavailable. We're working to restore this machine to full service as fast as possible.

Start Time

14th April 2010, at 9:10AM

Description

Update at 20:20:21( BST ) : The issue has now been resolved with this server.

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20:18: The fault has now been corrected and services restored.

19:45: We are presently investigating a fault affecting server1. MySQL has failed causing issues with plesk, databases and mail.

Start Time

6th April 2010, at 8:06PM

Description

Update at 08:54:51( BST ) : The issue has now been resolved with this server.

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All maintenance has now been completed and the 34SP.com website will be returned to full use shortly.

We thank you for your patience during this period.

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Our Professional hosting service will be offline for approximately 1 hour for the purpose of upgrading our SAN.

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We are in the process of upgrading out core network infrastructure. Customers may see some outages of a few seconds during the next 2 hours.

Start Time

6th April 2010, at 4:37AM

Description

Update at 19:03:26( BST ) : The issue has now been resolved with this server.

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19:02: Server is back online and all services are functioning once more.

18:59: We are presenting power cycling the ted.34sp.com server as services have become unavailable.

18:38: We are looking at a fault on the ted server at this time.

Start Time

3rd April 2010, at 7:00PM

Description

We are currently experiencing an unusually high load on our lothos server. Our engineers are investigating into the cause of this and hope to have it back up to efficient running soon.

Engineers located the cause of the unusual MySQL load and have resolved the issue so the server should be back to running normally again.

Start Time

3rd April 2010, at 10:53AM

Description

Update at 15:54:22( BST ) : The issue has now been resolved with this server.

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These servers are now back up and online and have been running well for some hours following a number of performance tuning measures.

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Prohost6 and 3 has had an interruption that has resulted in it going offline. An Engineer is en-route to rectify the fault.

Start Time

1st April 2010, at 9:12AM

Description

09:58 We are monitoring these servers and will close this issue when we are satisfied the issue is resolved.


04:10 We are presently investigating database faults on two servers:

server1.xenserve.com server9.xenserve.com

We hope to resolve these issues shortly.

Start Time

1st April 2010, at 6:14AM

Description

Updated at 18.31: The server is back online and services should also now be coming back up one by one.

Updated at 18.22: Disk checks complete, the server is now being rebooted.

Updated at 17.47: The server is still undergoing a disk check to ensure data integrity. Just as soon as this completes www services will be back online. Please note, email services are not affected.

Update at 16:55:57( BST ) : The hard drives on the server are now running disk checks after the reboot.
We appreciate your continued patience in this matter.

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We are currently rebooting the server.

Apologies for any inconvenience caused.

Start Time

30th March 2010, at 4:05PM