34SP.com System Status History

Description

We are currently experiencing an unusually high load on our lothos server. Our engineers are investigating into the cause of this and hope to have it back up to efficient running soon.

Engineers located the cause of the unusual MySQL load and have resolved the issue so the server should be back to running normally again.

Start Time

3rd April 2010, at 10:53AM

Description

Update at 15:54:22( BST ) : The issue has now been resolved with this server.

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These servers are now back up and online and have been running well for some hours following a number of performance tuning measures.

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Prohost6 and 3 has had an interruption that has resulted in it going offline. An Engineer is en-route to rectify the fault.

Start Time

1st April 2010, at 9:12AM

Description

09:58 We are monitoring these servers and will close this issue when we are satisfied the issue is resolved.


04:10 We are presently investigating database faults on two servers:

server1.xenserve.com server9.xenserve.com

We hope to resolve these issues shortly.

Start Time

1st April 2010, at 6:14AM

Description

Updated at 18.31: The server is back online and services should also now be coming back up one by one.

Updated at 18.22: Disk checks complete, the server is now being rebooted.

Updated at 17.47: The server is still undergoing a disk check to ensure data integrity. Just as soon as this completes www services will be back online. Please note, email services are not affected.

Update at 16:55:57( BST ) : The hard drives on the server are now running disk checks after the reboot.
We appreciate your continued patience in this matter.

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We are currently rebooting the server.

Apologies for any inconvenience caused.

Start Time

30th March 2010, at 4:05PM

Description

We are currently monitoring this situation.
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We are currently investigating the cause of the current network slowness.

Apologies for any inconvenience caused.

Start Time

30th March 2010, at 3:16PM

Description

This issue has been identified and our engineers are bringing this back online now.

Apologies for any inconvenience caused.

Start Time

30th March 2010, at 12:49PM

Description

The server is now back online

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Prohost6 has had an interruption that has resulted in it going offline. An Engineer is en-route to rectify the fault.

Start Time

28th March 2010, at 8:31PM

Description

Server Reported Down as of 9:25 AM, Called Engineers who are looking into this now.

Engineers responded and brought server back up around 10:30

We are currently monitoring the situation which is hopefully resolved.

Power Issues resolved around 16:00.

Start Time

28th March 2010, at 9:36AM

Description

22:10: Services have been restored once more.

21:37: The issue has cropped up again, so we are taking a second look at this fault.

21:24 All issues on the server have now been corrected.

20:42 We are presently looking at an issue affecting the MySQL service on the robbie server.

This is also impacting email and plesk.

Start Time

25th March 2010, at 9:21PM

Description

Update at 09:20:07( GMT ) : The issue has now been resolved with this server.

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The issues with Prohost1 have now been resolved. The issue centred around a user whom will be contacted shortly.

We apologise for this disruption in service. If you are still experiencing issues, please contact support.

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Prohost1 has had to go down for a reboot following issues with accelerated disk space use. We're working as quickly as possible to restore the functionality of Prohost1.

Start Time

24th March 2010, at 8:55AM