34SP.com System Status History

Description

22:10: Services have been restored once more.

21:37: The issue has cropped up again, so we are taking a second look at this fault.

21:24 All issues on the server have now been corrected.

20:42 We are presently looking at an issue affecting the MySQL service on the robbie server.

This is also impacting email and plesk.

Start Time

25th March 2010, at 9:21PM

Description

Update at 09:20:07( GMT ) : The issue has now been resolved with this server.

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The issues with Prohost1 have now been resolved. The issue centred around a user whom will be contacted shortly.

We apologise for this disruption in service. If you are still experiencing issues, please contact support.

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Prohost1 has had to go down for a reboot following issues with accelerated disk space use. We're working as quickly as possible to restore the functionality of Prohost1.

Start Time

24th March 2010, at 8:55AM

Description

Update at 19:46:36( GMT ) : The issue has now been resolved with this server.

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Business3 has been returned to service following the updates installation.

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There has been a requirement for certain critical Windows Updates to be applied to Business3.

As per Microsoft's design, the machine needs to be rebooted.

This will cause between 15 and 20 minutes of downtime to all Business3-hosted websites & e-mail.

Start Time

23rd March 2010, at 6:53PM

Description

The planned work has been completed, and VPS16 should be running at peak performance.

All VPS' were restarted and should be running as normal. Please contact support should you have any lingering issues.

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As a reminder, this work will be commencing in 15 minutes.

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Customers with VPS productions on VPS16 will have had an e-mail on Thursday (18th March) advising them of VPS downtime on 'Monday 25th March'.

Of course, this is incorrect - the 25th is a Thursday, which is when the maintenance is scheduled for.

Please be advised that from 9pm, all VPS16-hosted VPS' will be offline whilst this maintenance is under way. We do not envision that this will continue any longer than 30 minutes.

Please contact support ahead of schedule if you have any services that require to be started manually on your VPS.

Start Time

23rd March 2010, at 11:27AM

Description

Business4 has been performing admirably over the last week and we're now happy to resolve the status.

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23:38: Business4 seems to be running as normal now. It seems that a combination of network & disk I/O load caused the service disruption that was seen.

We will treat this as a period of monitoring until further notice.

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22:18: It appears that the machine is experiencing quite a surge in network traffic. We're going to introduce some firewall rules at the network edge in an attempt to calm the situation.

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21:39: Services on this server have become unavailable. At this time we are power cycling the machine to correct the fault.

Start Time

22nd March 2010, at 9:56PM

Description

We're now happy that the fault with SMTP6 has been resolved with the move to better hardware and increased resources.

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SMTP6 has been moved to newer hardware that can better accommodate it. At this time it is still running through a backlog of ca. 6000 e-mails which will mean that e-mails will not be delivered immediately, but can be expected soon.

We shall continue to monitor this server for the next few hours.

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One of our mail cluster servers has had a queue which is causing some delay in emails sent this morning.

We recommend users flush DNS to choose a different server in our cluster.

PC users:
Close your mail program.
Press windows key and r.
Type cmd in the box and press enter.
In the black window type
ipconfig /flushdns
Press enter.
Now re open your mail program and try sending mail again.

MAC Users:
Close your mail program.
Open terminal.
Leopard users Type: dscacheutil -flushcache
OSx users Type: lookupd -flushcache
Press enter.
Now re open your mail program and try sending mail again.

Apologies for any inconvenience caused.

Start Time

22nd March 2010, at 12:16PM

Description

Update at 16:59:38( GMT ) : The issue has now been resolved with this server.

A full check of all databases is now running - if anyone has any further issues with domains on Earth, they are advised to contact support.

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The Personal hosting server Earth has gone down for an unidentified reason.

The machine is coming back up now but will need to check its file systems for consistency first.

We apologise for the nature of this outage and hope to have Earth back up and running shortly.

Start Time

19th March 2010, at 4:35PM

Description

Update at 03:28:07( GMT ) : The issue has now been resolved with this server.

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00:30 We are presently looking at a surge in traffic on our network. This is causing some services to run slow, or in rare cases time out.

Start Time

19th March 2010, at 1:05AM

Description

Prohost3 reached an already-once-increased-today limit, which we've raised again. Engineers will continue to monitor this server to ensure that it's operating acceptably.

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We're currently experiencing a problem with the Apache web server on Prohost3. Engineers are working to fix this as soon as possible.

Start Time

16th March 2010, at 11:27AM

Description

This weekend (13th and 14th March 2010) our telephone support will be offline while our systems undergo upgrades.

Email support will still be available 9.30am through 5.00pm on both the Saturday and Sunday.

Phone support will resume on Monday 15th at 8.00am.

Start Time

12th March 2010, at 7:14PM