34SP.com System Status History

Description

Update at 20:54:47( BST ) : The issue has now been resolved with this server.

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20:40: An email update is now going out to all affected users.

19:20: At this stage we are anticipating some degree of mail loss for IMAP hosted email on the plesk server. Spam users and POP3 users should see little to no loss. An update email will be going out momentarily.

18:37 During work on the robbie server a fault has occurred affecting hosted email.

We are presently looking into this matter and will be emailing affected users shortly.

Start Time

22nd April 2010, at 6:59PM

Description

We applied a potential fix to the FTP lock problem late yesterday evening. If your FTP lock is taking longer than 10-15 minutes to release, please contact support to notify them of the domain name in question.

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FTP locks are currently taking longer than usual to release. They are working, but the reaction time from changing settings in your 34SP control panel to the desired effect is unfortunately taking upwards of 30 minutes.

We are aware of this issue and we are working on a fix.

Thank you for your patience during this time.

Start Time

21st April 2010, at 7:18PM

Description

The load averages have dropped significantly since yesterday evening and the server appears to be running well.

We will keep a close eye on this server throughout the day.

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Update: The server seems to be working again now, albeit under significant load. We will be monitoring this situation.

We are currently investigating an issue with the business4.34sp.com server.

Start Time

21st April 2010, at 6:22PM

Description

Update at 18:43:03( BST ) : The issue has now been resolved with this server.

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Prohost1 is having a few problems and should be back to life shortly.

Start Time

18th April 2010, at 6:42PM

Description

19/04/10 @ 22:10 We have managed to control the level of traffic affecting the network, services should be back up to full speed.

19/04/10 @ 22:00 We are looking at a repeat of this issue at this moment. Some services will be temporarily slowed.

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We've seen quite a bit of network congestion this afternoon and believe to have found the malicious content that was causing said issues.

We'll continue to monitor this and shall contact the user in question.

Start Time

18th April 2010, at 6:39PM

Description

Mail queues are now sufficiently low on the majority of servers to warrant lowering this issue to the 'monitoring' status. We will of course continue to closely monitor our SMTP servers for now.

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We are currently aware of delays to mails sent using some of our SMTP servers. This is affecting a small number of customers. Our engineers are working on this and we hope to resolve the issue as soon as possible.
Apologies for any inconvenience caused.

Start Time

16th April 2010, at 10:58AM

Description

All checks completed and we're now happy to resolve this status.

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Server7 is now back up and running after what was quite an extensive file system check. A routine check of all databases is currently being performed.

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It has become apparent that server7 is in need of some file system maintenance and this unfortunately requires us to reboot the machine. We hope to have server7 back up and running as soon as possible.

We thank you for your patience during this time.

Start Time

15th April 2010, at 4:45PM

Description

Update at 13:54:18( BST ) : The issue has now been resolved with this server.

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Kitt has been restarted and is now up and running again.

A full check of all databases is now taking place.

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Kitt has gone down and is completely unresponsive. We hope to have this machine back up and running shortly as our Engineer is already on-site.

Start Time

14th April 2010, at 1:37PM

Description

This status is being resolved as VPS2 has performed satisfactorily over the last week. Nevertheless, we have taken the decision to begin migrating VPS' away from some of our older hosts and will contact any affected customers in due course. Any customers that wish to be migrated early are welcome to contact us ahead of time.

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VPS2 is finally back up and running. All VPS' have been started and a snapshot is being taken of each VPS in case there are further issues. (Which may see a few minutes pause per-VPS as the backup is sychronised.)

Any customer that wishes to have their VPS migrated away from VPS2 should e-mail support@34sp.com with the request and we will attempt to process this as quickly as possible.

At this point we wish to thank our customers on VPS2 for their patience throughout this issue.

VPS2 will remain in a 'monitoring' state, until we are satisfied with its performance.

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We can only apologise for the continued outage of VPS2. At present we're still working on the disk file systems and will continue to do so until further notice.

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The Engineer has arrived at the data centre and a full file system check is running on VPS2. This will unfortunately take an unknown length of time to complete.

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As of approximately 5 minutes ago, VPS2 has gone down and all customer VPS' are currently unresponsive.

We are currently doing everything in our power to return this machine to working service, however this does involve waiting for an Engineer to arrive on-site.

Start Time

14th April 2010, at 11:35AM

Description

Update at 09:15:40( BST ) : The issue has now been resolved with this server.

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The machine was suffering from an extraordinarily-high system load, from which it has now recovered.

If you are still having issues with this server, please contact support.

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All services on Joshua appear to be down. The machine is still reachable via the network, but is currently unavailable. We're working to restore this machine to full service as fast as possible.

Start Time

14th April 2010, at 9:10AM