34SP.com System Status History

Description

The network maintenance window is now over. All work was completed as planned, with fairly minimal disruption to traffic.

Any customers that may be experiencing connection difficulties are urged to contact support as soon as possible.

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For anyone watching, this work will be starting in approximately 5 minutes time.

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As a reminder to all customers on Friday 11th of June, between 03:00 and 07:00 BST, we will be conducting some required network maintenance across our edge routers. Please note that this will not be one, solid 4-hour outage, but a series of smaller interruptions within the period.

The four edge routers will all need to be patched with new configurations during the maintenance window. The patching will be done router by router, in order to minimise any disruption to customer traffic.

As 34SP.com operates multiple BGP sessions to multiple, independent carriers, the loss of a single router's transit is not catastrophic and routing will be distributed between available routers automatically with only a short delay.

However, any customers whom have backups requiring reliable communications to a target outside of our network (i.e. off-site backups) are strongly advised to re-schedule their backups to finish before 03:00 BST or begin after 07:00 BST as the fail-over between routers will not be completely seamless.

For any further questions that you may have regarding this work, please contact the 34SP.com Support team via e-mail.

Start Time

10th June 2010, at 5:21PM

Description

The machine is up again and we're running a routine check of all mysql databases as a matter of course.

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We're currently looking into an outage with server3. At present, all services are unavailable.

Start Time

9th June 2010, at 4:12PM

Description

Our telephone lines will be closing at 5.30pm during this week (8-11th) for essential maintenance.

Email and chat support will be available as normal. Apologies for any inconvenience caused.

Start Time

8th June 2010, at 5:36PM

Description

The server has remained stable for the past few days so we have set this issue to resolved.

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We believe that we may have found the source of the problem and are continuing to monitor the server.

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Prohost1 is currently experiencing problems due to abuse by another customer. We have currently blocked access to this machine until we can remove the offending script.

We hope to have Prohost1's service resume again soon.

Start Time

4th June 2010, at 2:46PM

Description

Issue marked as resolved at 16:22 on Friday 4th of June.

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The server seems to be working OK, please report any lingering issues to support.

We will continue to monitor this server for the next few hours.

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Server14 is now back up again and we are checking that all services are working and responsive.

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The server is still inaccessible. With no signs of recovery, despite blocking all traffic to the machine, we have now issued a power cycle.

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Server14/xenserve14 is currently not responding to service requests, although is still pinging.

We're investigating the problem and will update shortly.

Start Time

4th June 2010, at 1:55PM

Description

Update at 14:14:12( BST ) : The issue has now been resolved with this server.

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A memory module is currently being replaced in the business4 server, the server should be back online in the next 15-20minutes.

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14:14 - The server is now back online.

Start Time

31st May 2010, at 1:45PM

Description

Atmail now appears to be working well again and we are confidant that the problem has been rectified in the short term.

In the long term, more machines will soon be added to the mailstore cluster to further improve performance and minimise the impact of any future, unforeseen performance issues.

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The load on the mailstore has dropped significantly and we expect that many users will be finding that e-mail is slowly returning to service.

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There is currently a very, very high load present on our mail store systems that feed Atmail, the Spam Filtering (Professional hosting mainly) e-mail system.

We are working on returning this service to full working order as soon as we possibly can. Please check back here for more information, as support operatives are currently experiencing a very high volume of inquiries.

Start Time

25th May 2010, at 9:04AM

Description

The SMTP servers are operating correctly, however the authentication database had a short outage which in certain cases will have stalled the SMTP connections.

Users are advised to simply restart their e-mail clients, which should clear the connection cache and restore functionality.

Should this fail, please also try restarting your entire computer, this should fix the error.

We apologise for any inconvenience this may cause.

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We are currently aware of issues with sending emails.
Our engineers are working on this now. Apologies for any inconvenience caused.

Start Time

14th May 2010, at 10:13AM

Description

Update at 19:55:28( BST ) : The issue has now been resolved with this server.

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19.33: We are currently looking at an issue affecting database services on the server.

Start Time

13th May 2010, at 7:40PM

Description

One of our transit providers is performing upgrades on our link between Manchester and London, which may cause some disruption to routing.

For the most part, most customers will not be affected. The expected duration of the work is approximately 30 minutes.

Start Time

5th May 2010, at 10:20PM