34SP.com System Status History

Description

The server has remained stable for the past few days so we have set this issue to resolved.

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We believe that we may have found the source of the problem and are continuing to monitor the server.

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Prohost1 is currently experiencing problems due to abuse by another customer. We have currently blocked access to this machine until we can remove the offending script.

We hope to have Prohost1's service resume again soon.

Start Time

4th June 2010, at 2:46PM

Description

Issue marked as resolved at 16:22 on Friday 4th of June.

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The server seems to be working OK, please report any lingering issues to support.

We will continue to monitor this server for the next few hours.

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Server14 is now back up again and we are checking that all services are working and responsive.

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The server is still inaccessible. With no signs of recovery, despite blocking all traffic to the machine, we have now issued a power cycle.

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Server14/xenserve14 is currently not responding to service requests, although is still pinging.

We're investigating the problem and will update shortly.

Start Time

4th June 2010, at 1:55PM

Description

Update at 14:14:12( BST ) : The issue has now been resolved with this server.

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A memory module is currently being replaced in the business4 server, the server should be back online in the next 15-20minutes.

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14:14 - The server is now back online.

Start Time

31st May 2010, at 1:45PM

Description

Atmail now appears to be working well again and we are confidant that the problem has been rectified in the short term.

In the long term, more machines will soon be added to the mailstore cluster to further improve performance and minimise the impact of any future, unforeseen performance issues.

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The load on the mailstore has dropped significantly and we expect that many users will be finding that e-mail is slowly returning to service.

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There is currently a very, very high load present on our mail store systems that feed Atmail, the Spam Filtering (Professional hosting mainly) e-mail system.

We are working on returning this service to full working order as soon as we possibly can. Please check back here for more information, as support operatives are currently experiencing a very high volume of inquiries.

Start Time

25th May 2010, at 9:04AM

Description

The SMTP servers are operating correctly, however the authentication database had a short outage which in certain cases will have stalled the SMTP connections.

Users are advised to simply restart their e-mail clients, which should clear the connection cache and restore functionality.

Should this fail, please also try restarting your entire computer, this should fix the error.

We apologise for any inconvenience this may cause.

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We are currently aware of issues with sending emails.
Our engineers are working on this now. Apologies for any inconvenience caused.

Start Time

14th May 2010, at 10:13AM

Description

Update at 19:55:28( BST ) : The issue has now been resolved with this server.

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19.33: We are currently looking at an issue affecting database services on the server.

Start Time

13th May 2010, at 7:40PM

Description

One of our transit providers is performing upgrades on our link between Manchester and London, which may cause some disruption to routing.

For the most part, most customers will not be affected. The expected duration of the work is approximately 30 minutes.

Start Time

5th May 2010, at 10:20PM

Description

We're happy that this issue is now resolved.

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We believe that we've found the problem with a particular domain, and a particular script.

The owner is being contacted and we are monitoring the situation closely.

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Prohost3 is seeing a resurgence of the problems experienced yesterday, which is attributable to large amounts of memory usage by at least one domain on the server.

We're working to resolve this for good, as quickly as possible.

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Engineer restarted server and is now backup and performing as normal.

Start Time

4th May 2010, at 8:06AM

Description

11:59: Server and services all now restored, we will continue to monitor this server for the time being.

2nd May 2010 @ 11.42PM: The issue has resurfaced again. We are now looking into this

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9:10 Am - Server being reported as down for past couple of hours. Have notified engineers to investigate into.

9:20 AM - Engineer came and checking on server now.

9:25 AM - Server is reported as back up and will be monitored today.

5:30 PM - Server has had no repeat issues so setting outage as resolved.

1st May 2010

Start Time

2nd May 2010, at 9:10AM

Description

Update at 09:06:31( BST ) : The issue has now been resolved with this server.

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Services now back to normal - server required restart.

We are presently looking at an issue affecting this server.

Start Time

30th April 2010, at 8:14AM