34SP.com System Status History

Description

The problems with the server appear to have been solved, without any load spikes for a sufficient period of time. Status resolved.

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2nd wave of service disruption now dealt with and the server appears to be running fine.

We are, however, still watching server6 like hawks.

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The person(s) responsible for this are being dealt with and their domain disabled. We have resumed access to the server now, but it seems there is more disruption currently happening.

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This server is experiencing an incredibly high level of load. As a measure for reducing this, access to the server has been blocked at our network edge, with the hope that we will be able to recover the machine, disable the offending domain/service and remove the blocks.

Engineers are actively working on this server and hope to have the problem rectified as soon as is possible.

Start Time

11th March 2010, at 3:09PM

Description

Update at 14:13:20( GMT ) : The issue has now been resolved with this server.

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Xenserve7 had to go down for an unscheduled reboot and will be back up shortly. We apologise for any inconvenience this may cause.

Start Time

11th March 2010, at 1:27PM

Description

Update at 18:42:35( GMT ) : The issue has now been resolved with this server.

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Xenserve10 had to go down for an unscheduled reboot and will be back up shortly. We apologise for any inconvenience this may cause.

Start Time

10th March 2010, at 6:38PM

Description

Update at 13:14:46( GMT ) : The issue has now been resolved with this server.

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Gambit has been rebooted and all services now appear to be functioning. If you continue to have any problems with your domains on this server, please contact support.

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Engineers are currently working on this now. Apologies for any inconvenience caused.

Start Time

10th March 2010, at 12:58PM

Description

Update at 15:14:01( GMT ) : Reseller server 14 is now back on-line. Again apologies for any inconvenience.

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We have had to perform an emergency reboot of reseller server14.

This should be back on-line shortly.

Apologies for any inconvenience caused.

Start Time

9th March 2010, at 3:10PM

Description

Update at 16:51:55( GMT ) : The issue with prohost 3 is now also resolved. Apologies for any inconvenience caused.

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Update at 16:49:47( GMT ) : The issue with siteadmin on prohost 4 is now resolved. Apologies for any inconvenience caused.

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Update at 15:26:16( GMT ) : We are aware siteadmin is not working on prohost 4. Engineers are currently working on this now.

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Update at 14:56:01( GMT ) : The issue has now been resolved with prohost 4. We are currently still working on prohost 3. Again apologies for any inconvenience.

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We are currently conducting emergency maintenance on these servers and they will be back on line as soon as possible.

Apologies for any inconvenience caused.

Start Time

9th March 2010, at 2:37PM

Description

Update at 09:45:12( GMT ) : The issue has now been resolved with this server.

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Gambit is suffering from the power outage this morning, which has resulted in it requiring a hard reboot. We're looking into the cause of the problem and will post updates when we have them.

Start Time

8th March 2010, at 9:32AM

Description

Update at 06:46:06( GMT ) : The issue has now been resolved with this server.

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04:50 We are presently investigating a fault affecting the erasmus.34sp.com server.

www services are unaffected but some database functionality is failing.

Start Time

8th March 2010, at 4:51AM

Description

Databases on all servers are being checked as we speak, but there seem to be no lingering problems. If you encounter anything, please contact support.

Xenserve10 has been returned to service. Please consider this time a period of monitoring.

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There has been a repeat of the power failure yesterday. We will be contacting our providers once we've returned all machines to service.

Xenserve10 (server10.xenserve.com) is currently the only 34SP server that hasn't rebooted properly. Engineers are working on Xenserve10 as a priority.

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Server10 is now back online as well

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Erasmus and K9 are now back online, work is stil ongoing on server10

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We are presently investigating an issue affecting three servers:

erasmus (personal)
K9 (personal)
server10 (reseller)

The three systems are presently offline, from what seems to be a power distribution fault.

Start Time

7th March 2010, at 7:10AM

Description

Update at 20:06:51( GMT ) : The issue has now been resolved with this server.

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All services are now running. If you have any continued issues, please contact support.

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A situation has emerged that has required Prohost3 to go through a (clean) emergency reboot.

We hope to have all services back up and running as soon as possible.

Start Time

5th March 2010, at 8:02PM