34SP.com System Status History

Description

Update at 13:14:46( GMT ) : The issue has now been resolved with this server.

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Gambit has been rebooted and all services now appear to be functioning. If you continue to have any problems with your domains on this server, please contact support.

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Engineers are currently working on this now. Apologies for any inconvenience caused.

Start Time

10th March 2010, at 12:58PM

Description

Update at 15:14:01( GMT ) : Reseller server 14 is now back on-line. Again apologies for any inconvenience.

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We have had to perform an emergency reboot of reseller server14.

This should be back on-line shortly.

Apologies for any inconvenience caused.

Start Time

9th March 2010, at 3:10PM

Description

Update at 16:51:55( GMT ) : The issue with prohost 3 is now also resolved. Apologies for any inconvenience caused.

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Update at 16:49:47( GMT ) : The issue with siteadmin on prohost 4 is now resolved. Apologies for any inconvenience caused.

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Update at 15:26:16( GMT ) : We are aware siteadmin is not working on prohost 4. Engineers are currently working on this now.

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Update at 14:56:01( GMT ) : The issue has now been resolved with prohost 4. We are currently still working on prohost 3. Again apologies for any inconvenience.

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We are currently conducting emergency maintenance on these servers and they will be back on line as soon as possible.

Apologies for any inconvenience caused.

Start Time

9th March 2010, at 2:37PM

Description

Update at 09:45:12( GMT ) : The issue has now been resolved with this server.

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Gambit is suffering from the power outage this morning, which has resulted in it requiring a hard reboot. We're looking into the cause of the problem and will post updates when we have them.

Start Time

8th March 2010, at 9:32AM

Description

Update at 06:46:06( GMT ) : The issue has now been resolved with this server.

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04:50 We are presently investigating a fault affecting the erasmus.34sp.com server.

www services are unaffected but some database functionality is failing.

Start Time

8th March 2010, at 4:51AM

Description

Databases on all servers are being checked as we speak, but there seem to be no lingering problems. If you encounter anything, please contact support.

Xenserve10 has been returned to service. Please consider this time a period of monitoring.

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There has been a repeat of the power failure yesterday. We will be contacting our providers once we've returned all machines to service.

Xenserve10 (server10.xenserve.com) is currently the only 34SP server that hasn't rebooted properly. Engineers are working on Xenserve10 as a priority.

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Server10 is now back online as well

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Erasmus and K9 are now back online, work is stil ongoing on server10

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We are presently investigating an issue affecting three servers:

erasmus (personal)
K9 (personal)
server10 (reseller)

The three systems are presently offline, from what seems to be a power distribution fault.

Start Time

7th March 2010, at 7:10AM

Description

Update at 20:06:51( GMT ) : The issue has now been resolved with this server.

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All services are now running. If you have any continued issues, please contact support.

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A situation has emerged that has required Prohost3 to go through a (clean) emergency reboot.

We hope to have all services back up and running as soon as possible.

Start Time

5th March 2010, at 8:02PM

Description

Update at 03:08:37( GMT ) : The issue has now been resolved with this server.

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We're currently unable to provide telephone support this evening, due to unforeseen connectivity errors between our office and the evening support staff.

Our Live Chat and support e-mail facilities will remain manned until 8pm tonight and are unaffected by the fault.

Telephone support will be available once again from 8am.

We apologise for any inconvenience that this may cause you.

Start Time

3rd March 2010, at 6:36PM

Description

The server is back online again. Mail services were not affected during this period.

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We are presently looking at a repeat fault on the system.

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Prohost4 underwent some tuning of MySQL today and appears to have run well this afternoon, therefore the status has been resolved.

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Apache is back up and running, although Prohost4 is still running with quite high load which we're working to reduce.

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Prohost4 is currently unable to serve any websites. Mysql & Plesk should still be available. We're working to rectify this as soon as possible.

Start Time

3rd March 2010, at 10:39AM

Description

Update at 08:54:13( GMT ) : The issue has now been resolved with this server.

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The issue affecting this server has now been resolved.

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We are currently investigating why the business account is running into issues. We will be restarting a few services in order to get the server back to its optimum.

Start Time

2nd March 2010, at 8:30AM