34SP.com System Status History

Description

After a period of monitoring, both Prohost1 and Prohost4 are running satisfactorily. Please contact support if you have any further questions.

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Prohost1 is now backup and running. A full check of all mysql databases is currently running. Please treat this as a period of 'monitoring' until further notice.

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Prohost4 is now backup and running. A full check of all mysql databases is currently running. Please treat this as a period of 'monitoring' whilst we continue to work on restoring Prohost1, which is currently being worked-on by an Engineer.

We thank you for your continued patience throughout the duration of this issue.

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I'm afraid that we're still working on restoring these machines - we apologise in advance for the inconvenience being caused. Please be assured that we're working as fast as possible to return these servers to a working state.

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As per other failures at present, a power failure has brought down numerous servers - this includes both prohost1 and prohost4 simultaneously.

And Engineer is on-site and is attempting to diagnose the problem as fast as is humanly possible.

Start Time

8th February 2010, at 4:02PM

Description

Update at 18:20:09( GMT ) : The issue has now been resolved with this server.

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34sp.com is now back online - thank you for your patience.

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We've had to take our website down for a little longer, to ensure that the power supply is reliable - we'll be back shortly.

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Update at 16:22:07( GMT ) : The issue has now been resolved with this server.

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Our website is now back to full working order - we apologise for any inconvenience that this may have caused.

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Our website is currently down due to a power failure and we are working to bring all services back on line as soon as possible.

Start Time

8th February 2010, at 3:53PM

Description

Update at 18:22:49( GMT ) : The issue has now been resolved with this server.

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Server3 was shutdown and brought back up on a fresh power feed cleanly. We are satisfied that the issues with this server are resolved. Please contact support if you have any further queries.

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To prevent any further problems, server3 is being shutdown cleanly to move it's power feed to a more reliable source. We'll have it back up and running soon.

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This machine was returned to service without assistance once the power outage was resolved. We're now running a full database check as a matter of course. Please consider this as a 'monitoring' period until further notice.

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The machine has experienced an unexpected power outage, we're currently trying to bring the machine back online.

Start Time

8th February 2010, at 3:51PM

Description

We're happy to report that server6.xenserve.com is now back to full working order.

Thank you for your patience throughout the duration of this issue.

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The issue with the server has now been resolved and a full database check is being run. Please consider this as a 'monitoring' period until further notice.

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This machine is currently running a full file system check and we hope to have it up and running again as soon as this is done.

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The Engineer is on-site and we hope to resolve this as quickly as possible.

We thank you for your continued patience in this matter.

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Server6 rebooted without assistance, however the issue has not been solved by the reboot and an Engineer is en-route to the data centre to attend to the machine. We hope to have this machine back up and running within the next 90 - 120 minutes.

We apologise for the severe inconvenience that this has caused and are working as fast as possible to restore this machine to service.

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Server6/Xenserve6 requires an emergency reboot to fix an error that has developed this morning.

We hope to have the machine back up and running again as soon as possible.

Start Time

8th February 2010, at 1:16PM

Description

We're happy to report that server7.xenserve.com is now back to full working order.

Thank you for your patience throughout the duration of this issue.

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The issue with the server has now been resolved and a full database check is being run. Please consider this as a 'monitoring' period until further notice.

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The Engineer is on-site and we hope to resolve this as quickly as possible.

We thank you for your continued patience in this matter.

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Server7 has failed to reboot without assistance and an Engineer is en-route to the data centre to attend to the machine. We hope to have this machine back up and running within the next 90 - 120 minutes.

We apologise for the severe inconvenience that this has caused and are working as fast as possible to restore this machine to service.

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Server7/Xenserve7 requires an emergency reboot to fix an error that has developed this morning.

We hope to have the machine back up and running again as soon as possible.

Start Time

8th February 2010, at 12:42PM

Description

We have been looking at fault on the prohost4.34sp.com server through the last 48 hours.

Recurring load on the server is exceptionally high. When this happens, www and/or mysql services can temporarily fail. Email is unaffected.

Right now we are monitoring the server with an additional level of care. While outages do occur, they are fairly sporadic and limited to 2-3 minutes maximum.

It will take a little longer to diagnose and correct these faults. In the meantime if these faults are severely affecting your websites performance we would be happy to assist in a migration of your account to a completely different prohosting system.

This should alleviate issues within 24 hours for you (DNS migration can take upto 24 hours).

Start Time

2nd February 2010, at 5:17PM

Description

The congestion appears to have been a one-off (legitimate) peak and all services appear to be running normally. Please contact support if you continue to have connectivity issues.

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The network congestion appears to have passed rather quickly - however we are still monitoring the network and the server in question for now.

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We've noticed that we're actually experiencing a large amount of network traffic to one particular switch port, and this is placing some strain on single parts of the network. The server attached to the switch port in particular is currently being investigated.

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Formally: 'Server14 Down'

We are currently investigating an issue with server14 that appears to have taken the machine offline. Engineers are currently attending and hope to have the machine up and running again shortly.

Start Time

2nd February 2010, at 1:49PM

Description

Update at 16:37:05( GMT ) : The issue has now been resolved with this server.

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Our engineers are currently investigating issues affecting websites on prohost4.

Apologies for any inconvenience caused.

Start Time

1st February 2010, at 4:04PM

Description

Update at 08:37:06 (GMT) : The issue has now been resolved with this server.

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Update at 08:37:06 (GMT) : The issue has now been resolved with this server.

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We are currently looking into issues affecting the accounts on this server.

Start Time

1st February 2010, at 8:19AM

Description

Update at 19:28:17( GMT ) : The issue has now been resolved with this server.

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19:20 - The issue appears to be resolved. Engineers will continue to monitor the server for at least the next 30 minutes.

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Engineers are currently investigating a problem with xenserve6 - all services appear to be non-responsive, possibly due to extremely high load.

Start Time

30th January 2010, at 7:13PM