34SP.com System Status History

Description

The server is back online again, mail services were not affected during this issue.

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We are presently looking at a repeat fault on the system.

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Steps have been taken to further reduce the possibility of sudden load peaks on this server. We will continue to monitor prohost2 until we're satisfied that the service provided is returned to normal.

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The hardware upgrade has now been completed. We will continue to monitor server performance accordingly.

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prohost2 is currently undergoing a hardware upgrade to reduce ongoing server problems. We anticipate the server to be unavailable for no more than 30 minutes.

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Prohost2 is back up and we're monitoring the situation closely.

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Prohost2 is currently experiencing a spike in load and as a result has become unresponsive. We're attempting to return the server to full service as we speak.

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We are currently looking into an issue on prohost2.34sp.com which is making http access unavailable on this server.

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Server has been stable for a while now - we are continuing to monitor.

Start Time

21st February 2010, at 7:55AM

Description

Update at 09:07:02( GMT ) : The issue has now been resolved with this server.

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At present users are unable to login to the Atmail webmail facility.

Engineers are currently investigating the nature of the problem and hope to resolve it shortly.

Start Time

17th February 2010, at 8:46AM

Description

This has now been resolved.

Apologies for any inconvenience caused.

Update at 16:52:10( GMT ) : The issue has now been resolved with this server.

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We are currently experiencing some issues with our mail cluster.

Engineers are working to resolve this issue.

Apologies for any inconvenience caused.

Start Time

15th February 2010, at 3:48PM

Description

The server is now back online.
Apologies for any inconvenience caused.

Update at 12:48:35( GMT ) : The issue has now been resolved with this server.

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We have had to perform an emergency reboot of the prohost3 server.

Start Time

15th February 2010, at 12:44PM

Description

Update at 22:51:26( GMT ) : The issue has now been resolved with this server.

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Prohost4 has been down for approximately 40 minutes. An Engineer has rectified the fault and is working to restore the machine to service.

We apologise for the inconvenience caused during this outage.

Start Time

13th February 2010, at 10:37PM

Description

The situation appears to be resolved. We have the IP of the offender and shall be contacting the owner of the netblock in due course.

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The attack appears to be a DoS-style attack that we have mitigated via firewall rules within the network. We're currently monitoring Marvin for signs of any further problems.

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At present we are investigating an issue facing Marvin that is currently placing an enormous load upon the server.

We hope to have this remedied as soon as possible.

Start Time

9th February 2010, at 2:26PM

Description

Prohost3 is running satisfactorily and does not appear to be at risk any longer. Please contact support if you have any further concerns.

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Prohost3 is now back up following the loss of power and is now performing a routine check of all databases. Please treat this time as a period of monitoring until further notice.

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We've had a momentary power outage on Prohost3, which has left the server down - we're restarting this now and shall investigate the problem immediately.

Start Time

8th February 2010, at 5:52PM

Description

After a period of monitoring, both Prohost1 and Prohost4 are running satisfactorily. Please contact support if you have any further questions.

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Prohost1 is now backup and running. A full check of all mysql databases is currently running. Please treat this as a period of 'monitoring' until further notice.

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Prohost4 is now backup and running. A full check of all mysql databases is currently running. Please treat this as a period of 'monitoring' whilst we continue to work on restoring Prohost1, which is currently being worked-on by an Engineer.

We thank you for your continued patience throughout the duration of this issue.

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I'm afraid that we're still working on restoring these machines - we apologise in advance for the inconvenience being caused. Please be assured that we're working as fast as possible to return these servers to a working state.

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As per other failures at present, a power failure has brought down numerous servers - this includes both prohost1 and prohost4 simultaneously.

And Engineer is on-site and is attempting to diagnose the problem as fast as is humanly possible.

Start Time

8th February 2010, at 4:02PM

Description

Update at 18:20:09( GMT ) : The issue has now been resolved with this server.

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34sp.com is now back online - thank you for your patience.

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We've had to take our website down for a little longer, to ensure that the power supply is reliable - we'll be back shortly.

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Update at 16:22:07( GMT ) : The issue has now been resolved with this server.

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Our website is now back to full working order - we apologise for any inconvenience that this may have caused.

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Our website is currently down due to a power failure and we are working to bring all services back on line as soon as possible.

Start Time

8th February 2010, at 3:53PM

Description

Update at 18:22:49( GMT ) : The issue has now been resolved with this server.

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Server3 was shutdown and brought back up on a fresh power feed cleanly. We are satisfied that the issues with this server are resolved. Please contact support if you have any further queries.

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To prevent any further problems, server3 is being shutdown cleanly to move it's power feed to a more reliable source. We'll have it back up and running soon.

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This machine was returned to service without assistance once the power outage was resolved. We're now running a full database check as a matter of course. Please consider this as a 'monitoring' period until further notice.

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The machine has experienced an unexpected power outage, we're currently trying to bring the machine back online.

Start Time

8th February 2010, at 3:51PM