34SP.com System Status History

Description

We have been looking at fault on the prohost4.34sp.com server through the last 48 hours.

Recurring load on the server is exceptionally high. When this happens, www and/or mysql services can temporarily fail. Email is unaffected.

Right now we are monitoring the server with an additional level of care. While outages do occur, they are fairly sporadic and limited to 2-3 minutes maximum.

It will take a little longer to diagnose and correct these faults. In the meantime if these faults are severely affecting your websites performance we would be happy to assist in a migration of your account to a completely different prohosting system.

This should alleviate issues within 24 hours for you (DNS migration can take upto 24 hours).

Start Time

2nd February 2010, at 5:17PM

Description

The congestion appears to have been a one-off (legitimate) peak and all services appear to be running normally. Please contact support if you continue to have connectivity issues.

---

The network congestion appears to have passed rather quickly - however we are still monitoring the network and the server in question for now.

---

We've noticed that we're actually experiencing a large amount of network traffic to one particular switch port, and this is placing some strain on single parts of the network. The server attached to the switch port in particular is currently being investigated.

---

Formally: 'Server14 Down'

We are currently investigating an issue with server14 that appears to have taken the machine offline. Engineers are currently attending and hope to have the machine up and running again shortly.

Start Time

2nd February 2010, at 1:49PM

Description

Update at 16:37:05( GMT ) : The issue has now been resolved with this server.

---

Our engineers are currently investigating issues affecting websites on prohost4.

Apologies for any inconvenience caused.

Start Time

1st February 2010, at 4:04PM

Description

Update at 08:37:06 (GMT) : The issue has now been resolved with this server.

---

Update at 08:37:06 (GMT) : The issue has now been resolved with this server.

---

We are currently looking into issues affecting the accounts on this server.

Start Time

1st February 2010, at 8:19AM

Description

Update at 19:28:17( GMT ) : The issue has now been resolved with this server.

---

19:20 - The issue appears to be resolved. Engineers will continue to monitor the server for at least the next 30 minutes.

---

Engineers are currently investigating a problem with xenserve6 - all services appear to be non-responsive, possibly due to extremely high load.

Start Time

30th January 2010, at 7:13PM

Description

16:13 - The issue is now resolved. All SMTP servers can be confirmed as working.

All users are advised to continue using smtp.34sp.com and/or their own smtp.domain.tld addresses for SMTP connections, as these will provide the best level of redundancy.

---

16:07 - We believe that the issue should now be resolved, however Engineers will continue to monitor the affected SMTP servers.

---

Currently you may be unable to send e-mail via the Atmail system, or via SMTP upgrades (used with Professional/Personal & Reseller hosting).

Engineers are currently dealing with the system that hosts all three of the aforementioned machines.

In the mean time, users may temporarily use smtp3.34sp.com, smtp4.34sp.com or smtp7.34sp.com as drop-in replacements.

Start Time

29th January 2010, at 3:38PM

Description

Update at 22:57:44( GMT ) : The issue has now been resolved with this server.

We thank you for your patience with Mother at this time.

---

We're currently investigating a problem that is affecting Mother. All services have had to be disabled whilst the problem is remedied.

It is expected that Mother will be returned to working status shortly.

Start Time

28th January 2010, at 10:53PM

Description

Update at 22:33:48( GMT ) : The issue has now been resolved with this server.

---

22:30 This fault has now been corrected.

22:15 We are presently looking at a fault affecting the server1 reseller system.

Start Time

19th January 2010, at 10:29PM

Description

Update at 22:32:39( GMT ) : The issue has now been resolved with this server.

---

Update @ 09:05. Services should be returned now. Deepthought will be continued to be monitored for a little while longer before this is considered as resolved.

Thank you for your patience during this outage.

---

We're currently experiencing an issue with the Deepthought server. An Engineer is attending and full service should be returned shortly.

Start Time

19th January 2010, at 8:51AM

Description

Update at 14:25:22( GMT ) : The issue has now been resolved with this server.

---

The problem with the atmail system has been identified and the outage is now completely resolved.

Thank you for your patience.

---

It has now come to our attention that POP3/IMAP access may be affected as well.

The investigation into the issue is on-going.

---

At present we're experiencing an outage on the webmail portion of our Spam Filtering (Atmail) e-mail system.

IMAP/POP3 access appears to be working normally.

Engineers are currently investigating the reason for this outage.

Start Time

15th January 2010, at 2:11PM