34SP.com System Status History

Description

Update at 1740 GMT: The last two servers are now available and the attack traffic has ceased. We would like to thank you for your patience during this incident and hope that we can return to providing the level of service that we aim for.

Update at 1720 GMT: Almost all servicess are now restored. We are still working on the servers prohost4.34sp.com and server12.xenserve.com.

Update at 1535 GMT: The level of attack has been reduced and most sites should still be available. We are still working to restore full functionality.

Update at 1300 GMT: We are still waiting for the provider hosting the attack source to take action. We have spoken to them and expect them to take action soon.

Update at 1100 GMT: We are waiting for a response from the provider hosting the attack source. We are also making every attempt to mitigate the effects of this attack in the meantime.

Update at 0910 GMT: The source of the attack has been identified and we are currently working with our providers and the host of the source machine to stop it.

Update at 0750 GMT: The 34SP.com network is currently experiencing issues do to an attack, and our engineers are working to mitigate the effects of this.

Engineers are currently investigating a network issue affecting all 34SP.com services.

Start Time

26th December 2009, at 6:34AM

Description

Update at 13:38:20( GMT ) : The issue has now been resolved with this server.

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An issue was identified with the server at 13:12:24 (GMT) December 21, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

21st December 2009, at 1:12PM

Description

Update at 19:00:21( GMT ) : The issue has now been resolved with this server.

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Update 17:50 An engineer has been dispatched to investigate this server at the datacentre.

An issue was identified with the server at 17:17:59 (GMT) December 16, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

16th December 2009, at 5:18PM

Description

Update at 12:56:46( GMT ) : The issue has now been resolved with this server.

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Our engineers are currently looking at the issue affecting the web server.

Apologies for any inconvenience caused.

Start Time

16th December 2009, at 12:42PM

Description

Update at 12:59:01( GMT ) : The issue has now been resolved with this server.

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Our engineers are currently looking into the issues currently affecting the web server.

Apologies for any inconvenience caused.

Start Time

16th December 2009, at 12:36PM

Description

Update at 13:31:09( GMT ) : The issue has now been resolved with this server.

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As part of our continued commitment towards improving the levels of our support, we are currently upgrading our support portal.

Live chat and support tutorials will not be available during this time.

You can still contact us by telephone and email as normal.

Start Time

15th December 2009, at 9:51AM

Description

Update at 15:30:31( GMT ) : The issue has now been resolved with this server.

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15:20 Remote efforts to repair this server have been unsuccessful so an engineer is on the way to investigate locally.

The server3.xenserve.com server is currently unavailable. We are investigating this outage.

Start Time

14th December 2009, at 2:44PM

Description

Update at 09:58:26( GMT ) : The issue has now been resolved with this server.

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9:57am: The server is now back online.

8.00am : An engineer has been called into the datacenter for this issue.

we are currently looking into an issue with this server

Start Time

10th December 2009, at 7:19AM

Description

Update at 21:28:02( GMT ) : The issue has now been resolved with this server.

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21:24: The server is now back online and all services are now running once more.

21:15: System has now been power cycled as remote admin services could not be utilised.

20.35: We are presently looking at an issue affecting services on this system.

Start Time

8th December 2009, at 8:54PM

Description

Update at 15:13:32( GMT ) : The issue has now been resolved with this server.

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15:12:00: the server is up again and checks are being made.

An issue was identified with the server at 15:02:02 (GMT) December 08, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

8th December 2009, at 3:02PM