34SP.com System Status History

Description

Update at 12:03:48(BST): The issue has now been resolved with this server.
All services are now back online.


Update at 11:36:53(BST):
All services are back online.
Prohost7 is still offline and will be online as soon as possible.
Again, we thank you for your patience.


Update at 11:25:34(BST):
We are now rebooting all of the affected systems. We hope to have all services back as soon as possible.

We are currently having technical issues and our engineers are looking at this now. Apologies for any inconvenience caused.
This will affect our site and other services.

Start Time

24th September 2010, at 11:01AM

Description

Update at 10:59:40(BST): Our phone support is presently offline so that we may conduct maintenance.

Start Time

23rd September 2010, at 6:47PM

Description

Update at 09:55:05(BST): Update at 09:54:38(BST): The issue has now been resolved with this server.

Server fully rebooted as of 9:50 am and all servers running correctly.

As of 9:30 Server4 was reported as being unreachable, the server is currently undergoing a reboot and should be up shortly.

Start Time

19th September 2010, at 9:42AM

Description

Update at 17:05:53(BST): Update at 09:19:18(BST): Around 7:30 AM GMT Prohost7 has been under a high load causing some services to respond intermittently. Currently awaiting an engineer to investigate into and resolve the issue at hand.

Engineer showed up and resolved the issue around 8:45, all services now restored and working correctly. Server is currently being monitored.

Update at 17:05(BST): Server has been running stable all day, updating status to resolved.

Start Time

18th September 2010, at 8:11AM

Description

Update at 18:46:50(BST): Update at 17:37:36(BST): A number of our customers are reporting that the issue has now been rectified by BT. We shall continue to monitor any reports of issues for a short while longer.

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Update at 17:02:07(BST): One of our customers has informed us that BT have admitted to him that they are aware of a "major fault" and are working to rectify the issue. We have no further information at this time.

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Update at 16:41:04(BST): Please note that this particular issue is a routing issue in BT's internal systems, NOT a problem with your physical telephone line. Please be sure to convey this information if/when contacting BT.

Some useful numbers in case you're affected - for BT Business broadband customers please use 0845 600 7020, for BT Residential customers please use 0800 111 4567

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We have noticed that customers utilising BT Broadband are having issues reaching our network via AboveNet.

At present our diagnostics have shown that there is no error in our own connectivity to AboveNet and at present we believe this to be a fault for BT to rectify.

If you're having issues with connectivity to your website (or 34sp.com) and utilise BT Broadband, please contact BT.

Start Time

15th September 2010, at 3:47PM

Description

Update at 16:55:21(BST): The issue with the server is now resolved.

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Update at 16:14:38(BST): Xenserve2 is now back up. A full check of all databases is currently running. We will monitor this machine for a short while longer before resolving the outage.

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Update at 16:00:49(BST): The Engineer is on-site and is attending to the fault.

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Xenserve2 (server2) has suffered what appears to be a sudden lock-up. We have an Engineer on the way to the data centre to investigate the problem.

We hope to have the issue resolved as soon as is possible.

Start Time

14th September 2010, at 3:38PM

Description

Update at 15:36:10(BST): The issue with this server is now resolved.

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Server prohost6 is currently encountering high load. Our engineers have performed a reboot and the server is just system checking and should be back up shortly.

Server finished rebooting around 10am and all services came back on and load eased off.

server has started receiving a high load again, an engineer has been notified and we are awaiting an update.

update at 16:47 Services have been restarted and the server is being monitored.

Start Time

11th September 2010, at 9:48AM

Description

Update at 18:00:04(BST): The issue has now been resolved with this server.We are presently looking at an issue affecting www and plesk services on this server. Email is unaffected.

Start Time

10th September 2010, at 5:56PM

Description

Update at 19:13:49(BST): The issue has now been resolved with this server.We are currently looking at an issue affecting this server. Only www services are affected, email should be running fine.

Start Time

8th September 2010, at 7:12PM

Description

Update at 08:21:48(BST): The issue has now been resolved with this server.Update at 08:21:41(BST): All checks complete and back up and running as normal. We apologise for the inconvenience caused.

Update at 08:14:45(BST): We are currently investigating an error affecting services on this machine. The engineers have just initiated a reboot on the server now.

Reboot complete - Checks underway for database and other services

Start Time

7th September 2010, at 8:06AM