34SP.com System Status History

Description

Update at 08:55:47(BST): The issue has now been resolved with this server.

Business7 is now back up and running. If you are experiencing any linger problems, please contact support via e-mail.

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We are aware that business 7 is currently not responding and failing to ping. Engineers are rebooting this server at present. Further details will be posted as soon as we have them. Apologies for any inconvenience caused.

Start Time

30th September 2010, at 8:43AM

Description

Update at 09:37:06(BST): The issue has now been resolved with this server.
Our support systems are now back online. Our team are working hard to catch up with the backlog. We would request customers use support@34sp.com to contact us or follow up rather than chasing these by phone as this will delay the speed of resolution for your case. Apologies for any inconvenience caused.

Update at 15:07:16(BST):
We have been running file recovery software to retrieve our support ticket systems database. This is taking longer than expected but we hope it will get us back on line as soon as possible. We thank you for your continued patience.

Update at 13:29:08(BST):
Unfortunately this issue is ongoing. As such there could be up to several hours delay on support email replies.
Again, apologies for any inconvenience caused.

Our support portal, Live chat and ticket system are currently off line. Our engineers are working to resolve this issue as soon as possible.

As a result, our replies to your tickets will be delayed compared to our usual high standard.

Please accept our apologies for any inconvenience caused.

Start Time

28th September 2010, at 9:30AM

Description

Update at 21:17:05(BST): We are confidant that the issues with Prohost7 are now resolved.

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Update at 14:27:22(BST): Prohost7 is now back up, with all services functioning normally. We will continue to monitor this machine for a short time.

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Prohost7 has suffered a massive surge in resource utilisation and unfortunately required a reboot.

The machine is now booting-up again and we hope to have all services back to normal shortly.

Start Time

25th September 2010, at 2:22PM

Description

Update at 21:17:42(BST): We are confidant that the issues with the SMTP servers 2 & 5 are now resolved.

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Some of the servers that operate under the 'smtp.34sp.com' guise have been having issues this morning.

We have since rectified the fault and will be monitoring the situation from here.

Start Time

25th September 2010, at 2:21PM

Description

Update at 12:03:48(BST): The issue has now been resolved with this server.
All services are now back online.


Update at 11:36:53(BST):
All services are back online.
Prohost7 is still offline and will be online as soon as possible.
Again, we thank you for your patience.


Update at 11:25:34(BST):
We are now rebooting all of the affected systems. We hope to have all services back as soon as possible.

We are currently having technical issues and our engineers are looking at this now. Apologies for any inconvenience caused.
This will affect our site and other services.

Start Time

24th September 2010, at 11:01AM

Description

Update at 10:59:40(BST): Our phone support is presently offline so that we may conduct maintenance.

Start Time

23rd September 2010, at 6:47PM

Description

Update at 09:55:05(BST): Update at 09:54:38(BST): The issue has now been resolved with this server.

Server fully rebooted as of 9:50 am and all servers running correctly.

As of 9:30 Server4 was reported as being unreachable, the server is currently undergoing a reboot and should be up shortly.

Start Time

19th September 2010, at 9:42AM

Description

Update at 17:05:53(BST): Update at 09:19:18(BST): Around 7:30 AM GMT Prohost7 has been under a high load causing some services to respond intermittently. Currently awaiting an engineer to investigate into and resolve the issue at hand.

Engineer showed up and resolved the issue around 8:45, all services now restored and working correctly. Server is currently being monitored.

Update at 17:05(BST): Server has been running stable all day, updating status to resolved.

Start Time

18th September 2010, at 8:11AM

Description

Update at 18:46:50(BST): Update at 17:37:36(BST): A number of our customers are reporting that the issue has now been rectified by BT. We shall continue to monitor any reports of issues for a short while longer.

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Update at 17:02:07(BST): One of our customers has informed us that BT have admitted to him that they are aware of a "major fault" and are working to rectify the issue. We have no further information at this time.

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Update at 16:41:04(BST): Please note that this particular issue is a routing issue in BT's internal systems, NOT a problem with your physical telephone line. Please be sure to convey this information if/when contacting BT.

Some useful numbers in case you're affected - for BT Business broadband customers please use 0845 600 7020, for BT Residential customers please use 0800 111 4567

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We have noticed that customers utilising BT Broadband are having issues reaching our network via AboveNet.

At present our diagnostics have shown that there is no error in our own connectivity to AboveNet and at present we believe this to be a fault for BT to rectify.

If you're having issues with connectivity to your website (or 34sp.com) and utilise BT Broadband, please contact BT.

Start Time

15th September 2010, at 3:47PM

Description

Update at 16:55:21(BST): The issue with the server is now resolved.

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Update at 16:14:38(BST): Xenserve2 is now back up. A full check of all databases is currently running. We will monitor this machine for a short while longer before resolving the outage.

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Update at 16:00:49(BST): The Engineer is on-site and is attending to the fault.

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Xenserve2 (server2) has suffered what appears to be a sudden lock-up. We have an Engineer on the way to the data centre to investigate the problem.

We hope to have the issue resolved as soon as is possible.

Start Time

14th September 2010, at 3:38PM