34SP.com System Status History

Description

Update at 17:05:53(BST): Update at 09:19:18(BST): Around 7:30 AM GMT Prohost7 has been under a high load causing some services to respond intermittently. Currently awaiting an engineer to investigate into and resolve the issue at hand.

Engineer showed up and resolved the issue around 8:45, all services now restored and working correctly. Server is currently being monitored.

Update at 17:05(BST): Server has been running stable all day, updating status to resolved.

Start Time

18th September 2010, at 8:11AM

Description

Update at 18:46:50(BST): Update at 17:37:36(BST): A number of our customers are reporting that the issue has now been rectified by BT. We shall continue to monitor any reports of issues for a short while longer.

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Update at 17:02:07(BST): One of our customers has informed us that BT have admitted to him that they are aware of a "major fault" and are working to rectify the issue. We have no further information at this time.

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Update at 16:41:04(BST): Please note that this particular issue is a routing issue in BT's internal systems, NOT a problem with your physical telephone line. Please be sure to convey this information if/when contacting BT.

Some useful numbers in case you're affected - for BT Business broadband customers please use 0845 600 7020, for BT Residential customers please use 0800 111 4567

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We have noticed that customers utilising BT Broadband are having issues reaching our network via AboveNet.

At present our diagnostics have shown that there is no error in our own connectivity to AboveNet and at present we believe this to be a fault for BT to rectify.

If you're having issues with connectivity to your website (or 34sp.com) and utilise BT Broadband, please contact BT.

Start Time

15th September 2010, at 3:47PM

Description

Update at 16:55:21(BST): The issue with the server is now resolved.

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Update at 16:14:38(BST): Xenserve2 is now back up. A full check of all databases is currently running. We will monitor this machine for a short while longer before resolving the outage.

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Update at 16:00:49(BST): The Engineer is on-site and is attending to the fault.

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Xenserve2 (server2) has suffered what appears to be a sudden lock-up. We have an Engineer on the way to the data centre to investigate the problem.

We hope to have the issue resolved as soon as is possible.

Start Time

14th September 2010, at 3:38PM

Description

Update at 15:36:10(BST): The issue with this server is now resolved.

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Server prohost6 is currently encountering high load. Our engineers have performed a reboot and the server is just system checking and should be back up shortly.

Server finished rebooting around 10am and all services came back on and load eased off.

server has started receiving a high load again, an engineer has been notified and we are awaiting an update.

update at 16:47 Services have been restarted and the server is being monitored.

Start Time

11th September 2010, at 9:48AM

Description

Update at 18:00:04(BST): The issue has now been resolved with this server.We are presently looking at an issue affecting www and plesk services on this server. Email is unaffected.

Start Time

10th September 2010, at 5:56PM

Description

Update at 19:13:49(BST): The issue has now been resolved with this server.We are currently looking at an issue affecting this server. Only www services are affected, email should be running fine.

Start Time

8th September 2010, at 7:12PM

Description

Update at 08:21:48(BST): The issue has now been resolved with this server.Update at 08:21:41(BST): All checks complete and back up and running as normal. We apologise for the inconvenience caused.

Update at 08:14:45(BST): We are currently investigating an error affecting services on this machine. The engineers have just initiated a reboot on the server now.

Reboot complete - Checks underway for database and other services

Start Time

7th September 2010, at 8:06AM

Description

Update at 16:09:30(BST): We're happy that the issues have passed. Please do contact support via e-mail if you have any lingering problems.

Update at 14:24:43(BST): VPS2, 10 and 11 are now back up, all services should now be restored. We will continue to monitor the situation.

VPS2, 10 and 11 are currently not responding to ping or SSH access. Engineers have been notified and it is currently being investigated into.

Start Time

4th September 2010, at 9:40AM

Description

Update at 11:05:08(BST): The issue has now been resolved with this server.The support desk will be closing at 5pm on Friday 3rd September for staff training. If you require assistance after this time, please email support@34sp.com and your enquiry will be dealt with as soon as possible.

Start Time

3rd September 2010, at 11:00AM

Description

Update at 10:11:34(BST): The issue has now been resolved with this server.Update at 07:40:44(BST): 07:00 Server is Unresponsive to any connection. Currently awaiting engineer to investigate into the cause. I apologise for any inconvenience this may be causing you.

Engineer got in contact around 9:20 and performed reboot of the server which resolved the issue.

Start Time

29th August 2010, at 6:58AM