WordPressVPS4 will be rebooted later tonight (some time after 9pm GMT) for security updates. Any containers on this server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.
4th October 2017, at 8:09AM
4th October 2017, at 11:08PM
On Wednesday evening, we're going to perform some server inspection and maintenance on Prohosts 32,33 and 34. Downtime will be kept to a minimum and this will be done out of hours. Email service will not be affected.
3rd October 2017, at 3:39PM
4th October 2017, at 10:01PM
VPS23 will be rebooted later tonight (some time after 10pm GMT) for security updates. Any containers on this server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.
3rd October 2017, at 10:16AM
3rd October 2017, at 9:27PM
Due to reliability issues, all containers on WordPressVPS10 node are being rebooted by engineers, this will cause a few seconds downtime as the container reboots.
27th September 2017, at 3:55PM
27th September 2017, at 4:36PM
It has come to light this morning that one of the major blacklisting providers, SORBS, has started listing one of our load balancing servers overnight. We have a case open at present with SORBS, and have for the meantime taken steps to allow mail to bypass spam checks on that system. We are reviewing what can be done so that mail that has failed can be re-queued. Do please bear with us whilst this option is investigated.
21st September 2017, at 11:59AM
22nd September 2017, at 1:45PM
Mercury mail users have started to report a database error on attempting to log in. Engineers are aware and are investigating right now. We are aware there is an issue and will update this status as soon as we have further information. Please note that our telephone support team do not have any further information at this point in time.
19th September 2017, at 2:26PM
20th September 2017, at 8:57AM
We've received several reports about websites loading slowly today on server Prohost29. Our engineers are investigating this currently. The problem seems to be intermittent but we're working on this now.
15th September 2017, at 2:08PM
15th September 2017, at 4:24PM
Prohost19.34sp.com webserver has stopped responding. Our engineers are currently looking into and investigating.
1st September 2017, at 12:48PM
1st September 2017, at 3:16PM
During some routine maintenance of our Mercury storage, approved by our vendors and with them on standby in case of any issues, some of that storage has become unavailable. We are working with our vendors as a matter of urgency to restore access as quickly as possible.
Until access is restored, some users of the Mercury email platform wil be unable to access their emails using webmail or client devices.
29th August 2017, at 11:51PM
30th August 2017, at 12:08AM
We are aware that customers are currently unable to connect to the Mercury mail system. This is due to an issue with the storage system.
Engineers are currently investigating this issue and an update will be posted shortly.
14th July 2017, at 9:39PM
18th July 2017, at 9:12AM